How do i reset the netgate sg-1100 with the factory reset button?

ismaila

I am not familiar with Netgate system, I just get two sg-1100 recently and has i was trying to configure some rules, the system now does not allow web GUI access and now i want to reset it using the reset button. Any help?

Gertjan

Hi,

These devices have no keyboard / screen so use the console access.
The console access is not some sort of option.
See the manual https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/

jahonix

@ismaila said in How do i reset the netgate sg-1100 with the factory reset button?:

the system now does not allow web GUI access and now i want to reset it using the reset button.

The reset button reboots the device rather than reload a vanilla config.
Use the USB console for access to the device's console and perform operations like "reset to factory defaults" from there.

BTW: where can someone "just get two sg-1100" kind of accidentally? Mind putting me on that list as well, please?

johnpoz

@ismaila said in How do i reset the netgate sg-1100 with the factory reset button?:

now i want to reset it using the reset button

Its not some soho $20 wifi router ;)

What rules could you have been doing.. The antilock rule is there to prevent users from shooting themselves in the foot for that very reason.

I would highly suggest you read the manual linked to before randomly clicking shit ;)

jahonix

@johnpoz said in How do i reset the netgate sg-1100 with the factory reset button?:

Its not some soho $20 wifi router ;)

Correct - it's only an espresso.bin on steroids (and missing the WiFi).

stephenw10

Yes, if you need to reset it to factory defaults and cannot access the GUI (or SSH) then use the serial console.
https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/connect-to-console.html

Once connected there you will see the console menu which has an option to reset to default settings.

Steve

johnpoz

at the console - you will see this menu.

Use option 4 ;)

ismaila

@gertjan Thank you, I have successfully reset to factory default.

TFTQKX

I would like to know to even after resetting the SG-1100, the config or residue files of PfBlockerNG remains in the system and not getting fully deleted. I want the factory reset to give a clean reset.

stephenw10

To fully factory restore the SG-1100 reinstall the firmware:
https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/reinstall-pfsense.html

Steve

jfb

@stephenw10 Do you need to purchase support in order to access the factory installer image?

chrismacmahon

No.

There is no need to purchase support for access to the image files.

Please open a ticket at https://go.netgate.com to better serve you, please include any of the following:

Your serial number
Your order number
Netgate Device ID (NDI).

Thanks!

Gertjan

@jfb said in How do i reset the netgate sg-1100 with the factory reset button?:

@stephenw10 Do you need to purchase support in order to access the factory installer image?

Read again

@stephenw10 said in How do i reset the netgate sg-1100 with the factory reset button?:

To fully factory restore the SG-1100 reinstall the firmware:
https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/reinstall-pfsense.html

Do what the first line says : open a ticket.

Edit : @chrismacmahon types faster ....