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    How do i reset the netgate sg-1100 with the factory reset button?

    Official Netgate® Hardware
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    • I
      ismaila
      last edited by

      I am not familiar with Netgate system, I just get two sg-1100 recently and has i was trying to configure some rules, the system now does not allow web GUI access and now i want to reset it using the reset button. Any help?

      jahonixJ 1 Reply Last reply Reply Quote 0
      • GertjanG
        Gertjan
        last edited by

        Hi,

        These devices have no keyboard / screen so use the console access.
        The console access is not some sort of option.
        See the manual https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/

        No "help me" PM's please. Use the forum, the community will thank you.
        Edit : and where are the logs ??

        I 1 Reply Last reply Reply Quote 0
        • jahonixJ
          jahonix @ismaila
          last edited by

          @ismaila said in How do i reset the netgate sg-1100 with the factory reset button?:

          the system now does not allow web GUI access and now i want to reset it using the reset button.

          The reset button reboots the device rather than reload a vanilla config.
          Use the USB console for access to the device's console and perform operations like "reset to factory defaults" from there.

          BTW: where can someone "just get two sg-1100" kind of accidentally? Mind putting me on that list as well, please? 🎅

          1 Reply Last reply Reply Quote 0
          • johnpozJ
            johnpoz LAYER 8 Global Moderator
            last edited by

            @ismaila said in How do i reset the netgate sg-1100 with the factory reset button?:

            now i want to reset it using the reset button

            Its not some soho $20 wifi router ;)

            What rules could you have been doing.. The antilock rule is there to prevent users from shooting themselves in the foot for that very reason.

            I would highly suggest you read the manual linked to before randomly clicking shit ;)

            An intelligent man is sometimes forced to be drunk to spend time with his fools
            If you get confused: Listen to the Music Play
            Please don't Chat/PM me for help, unless mod related
            SG-4860 24.11 | Lab VMs 2.7.2, 24.11

            jahonixJ 1 Reply Last reply Reply Quote 0
            • jahonixJ
              jahonix @johnpoz
              last edited by

              @johnpoz said in How do i reset the netgate sg-1100 with the factory reset button?:

              Its not some soho $20 wifi router ;)

              Correct - it's only an espresso.bin on steroids 😜 (and missing the WiFi).

              1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Yes, if you need to reset it to factory defaults and cannot access the GUI (or SSH) then use the serial console.
                https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/connect-to-console.html

                Once connected there you will see the console menu which has an option to reset to default settings.

                Steve

                1 Reply Last reply Reply Quote 0
                • johnpozJ
                  johnpoz LAYER 8 Global Moderator
                  last edited by

                  at the console - you will see this menu.

                  0_1551791286428_press4.png

                  Use option 4 ;)

                  An intelligent man is sometimes forced to be drunk to spend time with his fools
                  If you get confused: Listen to the Music Play
                  Please don't Chat/PM me for help, unless mod related
                  SG-4860 24.11 | Lab VMs 2.7.2, 24.11

                  1 Reply Last reply Reply Quote 0
                  • I
                    ismaila @Gertjan
                    last edited by

                    @gertjan Thank you, I have successfully reset to factory default.

                    1 Reply Last reply Reply Quote 0
                    • T
                      TFTQKX
                      last edited by

                      I would like to know to even after resetting the SG-1100, the config or residue files of PfBlockerNG remains in the system and not getting fully deleted. I want the factory reset to give a clean reset.

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        To fully factory restore the SG-1100 reinstall the firmware:
                        https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/reinstall-pfsense.html

                        Steve

                        J 1 Reply Last reply Reply Quote 0
                        • J
                          jfb @stephenw10
                          last edited by

                          @stephenw10 Do you need to purchase support in order to access the factory installer image?

                          GertjanG 1 Reply Last reply Reply Quote 0
                          • chrismacmahonC
                            chrismacmahon
                            last edited by

                            No.

                            There is no need to purchase support for access to the image files.

                            Please open a ticket at https://go.netgate.com to better serve you, please include any of the following:

                            Your serial number
                            Your order number
                            Netgate Device ID (NDI).

                            Thanks!

                            Need help fast? Our support is available 24/7 https://www.netgate.com/support/

                            Do Not PM For Help!

                            1 Reply Last reply Reply Quote 0
                            • GertjanG
                              Gertjan @jfb
                              last edited by Gertjan

                              @jfb said in How do i reset the netgate sg-1100 with the factory reset button?:

                              @stephenw10 Do you need to purchase support in order to access the factory installer image?

                              Read again

                              @stephenw10 said in How do i reset the netgate sg-1100 with the factory reset button?:

                              To fully factory restore the SG-1100 reinstall the firmware:
                              https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/reinstall-pfsense.html

                              Do what the first line says : open a ticket.

                              Edit : @chrismacmahon types faster ....

                              No "help me" PM's please. Use the forum, the community will thank you.
                              Edit : and where are the logs ??

                              1 Reply Last reply Reply Quote 0
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