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    21.02 Sudden lockup

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • M
      mcury @ffuentes
      last edited by mcury

      @ffuentes Try to set the pfblocker cron settings to run once a day, instead of one hour to confirm if the problem will happen to you again.
      Or completely remove the pfblockerng package. If it happens again even without the package installed (not only disabled). We will have a better understanding about it..

      dead on arrival, nowhere to be found.

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        ffuentes @mcury
        last edited by

        @mcury I just uninstalled it. Let see how far the rabbit holes go. :/

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          mcury @ffuentes
          last edited by

          @ffuentes said in 21.02 Sudden lockup:

          @mcury I just uninstalled it. Let see how far the rabbit holes go. :/

          Let's hope that we all here have the same problem, one fix is faster than two or more :)

          dead on arrival, nowhere to be found.

          F 1 Reply Last reply Reply Quote 1
          • B
            bldnightowl @mcury
            last edited by

            @mcury I also disabled and got a lockup again just now. This is bad news, folks. I don’t think it’s pfBlockerNG either.

            How do I downgrade back to 2.4.5p1?

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              mcury @bldnightowl
              last edited by

              @bldnightowl said in 21.02 Sudden lockup:

              @mcury I also disabled and got a lockup again just now. This is bad news, folks. I don’t think it’s pfBlockerNG either.

              How do I downgrade back to 2.4.5p1?

              Try to remove pfblockerng package, just to make sure tick that setting to remove the configuration too, this option is inside pfblockerng.

              dead on arrival, nowhere to be found.

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              • pttP
                ptt Rebel Alliance @bldnightowl
                last edited by

                How do I downgrade back to 2.4.5p1?

                Reinstall & restore Config Backup

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                • F
                  ffuentes @mcury
                  last edited by ffuentes

                  @mcury said in 21.02 Sudden lockup:

                  @ffuentes said in 21.02 Sudden lockup:

                  @mcury I just uninstalled it. Let see how far the rabbit holes go. :/

                  Let's hope that we all here have the same problem, one fix is faster than two or more :)

                  Completely agree. I am trying to avoid going back to the previous version to try and help narrow this down.
                  But is really causing a lot of pain as it seems to be very consistent. (That's good news in a technical way)

                  I have a console up and running via USB to see if I can catch anything, but is a HARD lockup. You can't get any output at all.

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                  • M
                    mcury @ffuentes
                    last edited by

                    @ffuentes said in 21.02 Sudden lockup:

                    @mcury said in 21.02 Sudden lockup:

                    @ffuentes said in 21.02 Sudden lockup:

                    @mcury I just uninstalled it. Let see how far the rabbit holes go. :/

                    Let's hope that we all here have the same problem, one fix is faster than two or more :)

                    Completely agree. I am trying to avoid going back to the previous version to try and help narrow this down.
                    But is really causing a lot of pain as it seems to be very consistent. (That's good news in a technical way)

                    I have a console up and running via USB to see if I can catch anything, but is a HARD lockup. You can't get any output at all.

                    Hm, the console also stops? You can't reboot it through the console?
                    Did you upgrade from 2.4.5p1 or performed a clean 21.02 install?

                    dead on arrival, nowhere to be found.

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                    • F
                      ffuentes @mcury
                      last edited by ffuentes

                      @mcury I did an upgrade. 2.4.5p1 -> 21.02.
                      One hour later, instant lockup, and happily ever since (not... but you get the idea 😞 )

                      Worth mentioning that after hours of troubleshooting I did do a factory default, and reconfigure everything. Still the same behavir.

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                      • B
                        Bulfinch @ffuentes
                        last edited by Bulfinch

                        @ffuentes I've been watching this thread all day. It seems the focus is turning to pfblockerNG, yet I have uninstalled all my packages. Removing PfblockerNG-devel did lengthen the time between lockups, it did not eliminate the problem.

                        edit: I am rebooting via USB cable->putty->console

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                        • F
                          ffuentes @Bulfinch
                          last edited by

                          @bulfinch Thanks for this update.

                          I suspect not a pfblocker issue, but something a bit deeper.

                          When we get lockups like this, sometimes it hints a kernel issue.
                          Maybe a wild process, but even then you get a ping response when the OS is running low on resources.

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                          • M
                            mcury @ffuentes
                            last edited by mcury

                            @ffuentes @Bulfinch I tried to upgrade from 2.4.5p1, got a lot of errors, so decided to perform a clean install and configure everything from scratch..
                            I suggest you guys do the same, I lost a few hours yesterday reinstalling everything.. but I'm not getting this 'lockups'.
                            The only thing I restored from my 2.4.5p1 backup was the aliases..

                            I saved a screenshot from my update from 2.4.5p1 to 21.02 (this screen doesn't show all the errors, there were plenty more..

                            de2b0859-a55c-4410-b4f6-38f4ab505acd-image.png

                            dead on arrival, nowhere to be found.

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                              bldnightowl @mcury
                              last edited by

                              @mcury For me, the console has never frozen. And I can still access the WAN from the console (pings, etc.) -- it's the LAN and the DNS Resolver that go down.

                              I have fully removed pfBlockerNG and will give this one more shot before throwing in the towel. But if the root cause really is pfBlockerNG somehow, I hope that gets resolved very quickly -- it's very important to have that.

                              How can I downgrade though to 2.4.5p1 though if I can't reach the internet because my pfSense is down? I did backup the configuration before I upgraded to 21.02, but that backup doesn't include the full pfSense software does it?

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                              • B
                                Bulfinch @mcury
                                last edited by

                                @mcury said in 21.02 Sudden lockup:

                                , so decided to perform a clean install and configure

                                I may need to move in this direction. The family is rising up like the French resistance. I fear for my head.

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                                • F
                                  ffuentes @mcury
                                  last edited by

                                  @mcury do you know how many hours I have to invest in a reconfigure? 🤣
                                  I am not sure I want to do that...

                                  Its going to be painful. very painful.

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                                  • M
                                    mcury @Bulfinch
                                    last edited by mcury

                                    @bulfinch said in 21.02 Sudden lockup:

                                    @mcury said in 21.02 Sudden lockup:

                                    , so decided to perform a clean install and configure

                                    I may need to move in this direction. The family is rising up like the French resistance. I fear for my head.

                                    kkkkkk, be careful, nowadays, a family without internet can be real dangerous :)
                                    I'm in the same boat, this SG-3100 is a home device, my family went berzerk mode.. You should do it drinking a beer 🍺

                                    @ffuentes said in 21.02 Sudden lockup:

                                    @mcury do you know how many hours I have to invest in a reconfigure?
                                    I am not sure I want to do that...
                                    Its going to be painful. very painful.

                                    I took some minutes thinking about that, how bad was going to be, but now I'm feeling better that I did it..

                                    dead on arrival, nowhere to be found.

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                                      ffuentes @mcury
                                      last edited by

                                      @mcury I am curious, how do you do a fresh install with an SG-3100

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                                        mcury @ffuentes
                                        last edited by

                                        @ffuentes Open a TAC ticket with the support, go.netgate.com is the link to do it, click in support and create a ticket asking for the 21.02 version, they will provide a link to download.

                                        You will need a pendrive, If you are in Windows, just download 7zip to extract the file, and Balena Etcher to burn that image to the pendrive.

                                        Reinstall instructions:
                                        https://docs.netgate.com/pfsense/en/latest/solutions/sg-3100/reinstall-pfsense.html

                                        dead on arrival, nowhere to be found.

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                                        • F
                                          ffuentes @mcury
                                          last edited by

                                          @mcury u know... after some serious thoughts. I think is time for me to move on and find a new solution. Thanks for your help.

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                                          • 2
                                            2fst4u
                                            last edited by

                                            I'm having this same issue here too. It actually took a few hard resets to actually get any response from my sg-3100.

                                            My device seems to be using a lot of CPU on "/use/local/sbin/check_reload_status" which after a bit of google-ing seems to be a symptom of something else not working properly.

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