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    Auto configuration backup shows no backups

    Scheduled Pinned Locked Moved General pfSense Questions
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    • S Offline
      spetersen
      last edited by

      We have 4 pfsense machines and only one of them seems to be not backing up. It was working for some time and then stopped suddenly. Perhaps related to backup size, we have just over a 9MB manual backup. We have over 1000 openvpn users on this machine along with their respective certificates making the backup quite a bit larger than our other pfsense machines which are showing restorable backups in acb.

      We are on

      2.5.1-RELEASE (amd64)
      built on Mon Apr 12 07:50:14 EDT 2021
      

      We have a single WAN.

      The device does receive a ping reply from acb.netgate.com

      I also see this in the /var/log/system.log file:

      Jun 18 13:50:22 blue check_reload_status[371]: Syncing firewall
      Jun 18 13:50:22 blue php-fpm[41520]: /services_acb_backup.php: Beginning configuration backup to https://acb.netgate.com/save
      Jun 18 13:50:23 blue php-fpm[41520]: /services_acb_backup.php: End of configuration backup to https://acb.netgate.com/save (success).
      

      But in restore section of acb it shows this:

      No backups could be located for this device.
      

      I hope I provided enough information here, any help is appreciated.

      1 Reply Last reply Reply Quote 0
      • S Offline
        Steve_B Netgate
        last edited by

        Please DM me the Netgate Device ID from your firewall. That will allow me to research the issue for you.

        Als ik kan

        S 1 Reply Last reply Reply Quote 0
        • S Offline
          spetersen @Steve_B
          last edited by

          @steve_b I did reply directly with the device ID, did you receive it?

          1 Reply Last reply Reply Quote 0
          • S Offline
            Steve_B Netgate
            last edited by

            Yes. I have it thanks. Trying to research it between flights :)

            Als ik kan

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            • S Offline
              SMLunn
              last edited by

              I've started to get a similar issue as well. It's been backing up successfully for months, but last week it started to fail every day except one with "An error occurred while uploading your pfSense configuration to https://acb.netgate.com/save". I upgraded to the latest version last Thursday and it's failed every day since.

              When I go to Services / Auto Configuration Backup / Restore it says "No backups could be located for this device."

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              • provelsP Offline
                provels
                last edited by

                Same issue here. Also forcing a manual backup nets same result. "No backups could be located for this device."

                Peder

                MAIN - pfSense+ 24.11-RELEASE - Adlink MXE-5401, i7, 16 GB RAM, 64 GB SSD. 500 GB HDD for SyslogNG
                BACKUP - pfSense+ 23.01-RELEASE - Hyper-V Virtual Machine, Gen 1, 2 v-CPUs, 3 GB RAM, 8GB VHDX (Dynamic)

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                • stephenw10S Offline
                  stephenw10 Netgate Administrator
                  last edited by

                  There appears to be a more general issue. We are working on it.

                  Steve

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                  • stephenw10S Offline
                    stephenw10 Netgate Administrator
                    last edited by

                    And it should be good now. Let us know if you're still problems.

                    S provelsP S 4 Replies Last reply Reply Quote 2
                    • S Offline
                      SMLunn @stephenw10
                      last edited by

                      @stephenw10 said in Auto configuration backup shows no backups:

                      And it should be good now. Let us know if you're still problems.

                      Hi Steve,
                      Yes I can see all the backups now and a manual test backup was successful and shows up in the list.

                      Thanks,

                      Steve

                      1 Reply Last reply Reply Quote 1
                      • provelsP Offline
                        provels @stephenw10
                        last edited by

                        @stephenw10 👍

                        Peder

                        MAIN - pfSense+ 24.11-RELEASE - Adlink MXE-5401, i7, 16 GB RAM, 64 GB SSD. 500 GB HDD for SyslogNG
                        BACKUP - pfSense+ 23.01-RELEASE - Hyper-V Virtual Machine, Gen 1, 2 v-CPUs, 3 GB RAM, 8GB VHDX (Dynamic)

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                        • S Offline
                          spetersen @stephenw10
                          last edited by

                          @stephenw10 Do you still have my device ID? It is still not working for me.

                          "No backups could be located for this device."

                          1 Reply Last reply Reply Quote 0
                          • S Offline
                            SMLunn
                            last edited by

                            @stephenw10 said in Auto configuration backup shows no backups:

                            And it should be good now. Let us know if you're still problems.

                            Hi Steve,
                            Having been working since last week, ACB has failed to back up for the last two days with the error "An error occurred while uploading your pfSense configuration to https://acb.netgate.com/save". If I go into ACB within the firewall, it lists all the previous backups, so not sure if it's a continuation of the problem, or just me this time :)

                            provelsP 1 Reply Last reply Reply Quote 0
                            • provelsP Offline
                              provels @SMLunn
                              last edited by provels

                              @smlunn
                              Test backup (and delete) working here. ¯\(ツ)/¯

                              Peder

                              MAIN - pfSense+ 24.11-RELEASE - Adlink MXE-5401, i7, 16 GB RAM, 64 GB SSD. 500 GB HDD for SyslogNG
                              BACKUP - pfSense+ 23.01-RELEASE - Hyper-V Virtual Machine, Gen 1, 2 v-CPUs, 3 GB RAM, 8GB VHDX (Dynamic)

                              S 1 Reply Last reply Reply Quote 0
                              • S Offline
                                SMLunn @provels
                                last edited by

                                @provels said in Auto configuration backup shows no backups:

                                @smlunn
                                Test backup (and delete) working here. ¯\(ツ)/¯

                                Yeah, I can do a manual backup and it's in the list, just ACB has failed two days in a row, so like I said, wasn't sure if it was just me :)

                                ACB is configured for 01:00 BST (00:00 GMT) if that affects anything

                                provelsP 1 Reply Last reply Reply Quote 0
                                • provelsP Offline
                                  provels @SMLunn
                                  last edited by

                                  @smlunn
                                  Just changed my schedule to back up at 0400 CDT/GMT -5 (5 minutes ago) and worked fine. ¯\(ツ)/¯
                                  Maybe try changing your cron time?

                                  Peder

                                  MAIN - pfSense+ 24.11-RELEASE - Adlink MXE-5401, i7, 16 GB RAM, 64 GB SSD. 500 GB HDD for SyslogNG
                                  BACKUP - pfSense+ 23.01-RELEASE - Hyper-V Virtual Machine, Gen 1, 2 v-CPUs, 3 GB RAM, 8GB VHDX (Dynamic)

                                  1 Reply Last reply Reply Quote 0
                                  • stephenw10S Offline
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    Yes, if you're seeing that try setting the backup time to something other than one the hour. Off set by 5mins for example. We introduced a random time factor into new configs but a lot of users are still using the hour exactly for scheduled backups and that presents a large peak load.

                                    Steve

                                    S 2 Replies Last reply Reply Quote 0
                                    • S Offline
                                      SMLunn @stephenw10
                                      last edited by

                                      @stephenw10 said in Auto configuration backup shows no backups:

                                      Yes, if you're seeing that try setting the backup time to something other than one the hour. Off set by 5mins for example. We introduced a random time factor into new configs but a lot of users are still using the hour exactly for scheduled backups and that presents a large peak load.

                                      Steve

                                      Thanks Steve, but the UI for 2.5.1 only shows Hours, Days, Months & Weeks, and doesn't include Minutes as an option, that might be why all the backups are being run on the hour :)

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                                      • S Offline
                                        SMLunn @stephenw10
                                        last edited by

                                        @stephenw10 said in Auto configuration backup shows no backups:

                                        Yes, if you're seeing that try setting the backup time to something other than one the hour. Off set by 5mins for example. We introduced a random time factor into new configs but a lot of users are still using the hour exactly for scheduled backups and that presents a large peak load.

                                        Steve

                                        Actually, I've just tried to set the hour to 4 and clicked save, go out and back in and it's reverting to 1 again.

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                                        • stephenw10S Offline
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          Hmm, you're right it does seem to revert to hour 0 for me. However the actual cronjob remains correct.
                                          If you install the Cron package you can see that and you can also set a minutes value there to offset it. That will revert if you resave the ACB settings but you should not need to do that.

                                          Steve

                                          S 1 Reply Last reply Reply Quote 0
                                          • stephenw10S Offline
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            Ah that's a known issue that's fixed in 2.5.2:
                                            https://redmine.pfsense.org/issues/11946

                                            Steve

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