Pfsense directly connected to fiber dsl (No modem)
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Hi!
I just took over a new customer who had pfsense setup as their router, previous tech left on bad terms and did not provide password, i reset the password and got in. I had to wipe the LAN connection as for some reason i could not obtain a valid IP. Finally got that working and hit the GUI, at this point i must have deleted the setup for WAN as i can no longer get the internet to work :(
This customer was connected directly via a network card Bell's fiber box without a DSL modem thus am not sure if i use PPPoe with customer's DSL credentials (does not work) or another method since he doesn't use a modem…I tried setting up a modem / pppoe from my office and it worked, but i also tried with his modem and his credentials and it did not!
Please help! Thanks
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Restore a config from before you deleted the wan configuration… That's why they are there
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I assume it requires additional setting like VLAN to get connect to the internet.
tl;dr contact your ISP, they know better how to solve this than us except without pfsense since you cant even make the thing work even with his own ISP issued router.
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Are backups done automatically?
Restore a config from before you deleted the wan configuration… That's why they are there
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Are backups done automatically?
Restore a config from before you deleted the wan configuration… That's why they are there
Check them out : Login to console access and use option 15.
But normally, an ancient law applies : when applying major changes to a system, current settings are recorded first (by the operator)
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Finally got that working and hit the GUI, at this point i must have deleted the setup for WAN as i can no longer get the internet to work :(
Are backups done automatically?
https://doc.pfsense.org/index.php/Configuration_Backup_and_Restore
https://doc.pfsense.org/index.php/Configuration_History
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I second what remlei said and check to see if a VLAN tag is required.
Example, in UK we have to use VLAN 101 for Fibre Broadband when configuring PPPoE connections.
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The automatic backups are too recent thus i can rule out the possibility of restoring the setup.
Yes a VLAN was setup, but since i'm new to pfsense i cannot figure out what i'm missing in order to bypass the modem just like the previous tech :(
I've attached a picture for reference
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I'm so sorry for being persistent, just have not been able to find any documentation on this and need to finish setup by Saturday, if anyone would have input i'd be truly grateful :)
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Start detailing a max about your ISP and equipment, only then some one who reads your question could recognize the situation and answer.
Of course, your ISP has all the answers (not about pfSense, but they know what network settings they use) …. -
They're with Bell in Canada, the VLAN is setup right with 35, it was working with that setting, just don't know if i need to assign the VLAN to wan Interface? And setup PPOE?
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Any suggestions? :(
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If you need WAN tagged on VLAN 35 then, yes, you need to go to Interfaces > (assign) and change WAN from em0 to VLAN 35 on em0
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I did that, then in PPPoe i setup the dsl credentials but would not work..
If you need WAN tagged on VLAN 35 then, yes, you need to go to Interfaces > (assign) and change WAN from em0 to VLAN 35 on em0
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Then you need to do what your ISP requires. Have you asked them? What did they say?
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This customer was connected directly via a network card Bell's fiber box without a DSL modem thus am not sure if i use PPPoe with customer's DSL credentials
That depends on what type of service they have. I have seen customers that use a "modem" connected to the fibre terminal. That modem is the same as used over ADSL, but connects via WAN port, instead of phone line. The config info is in the modem, as with any ADSL customer. I have also worked with customers that have their own IP addresses and they simply get an Ethernet connection over the fibre. There may also be VLANs or MPLS involved. Your best bet is to call Bell and find out what you're supposed to provide.
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Called Bell, they said they never heard of bypassing the modem…whereas that was the setup when i got there.. pfsense was connected through NIC / RJ45 to Cell Fibe Service..
There is a VLAN set to 35 , not sure if i still have to setup PPPoe? Bell is of no help :(
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Called Bell, they said they never heard of bypassing the modem…
????
Who at Bell were you talking to? Does your customer have a contact rep who knows what they have?
As I have said, I have worked with both types of connection. In the ones without a modem, the fibre is connected to a device called a "media converter", which can provide various functions and is in turn connected to a router. I have worked mostly with a Ciena model, similar to this one. http://www.ciena.com/products/3916/
I have also worked with Nokia fibre terminals, which connect to the "modem" via Ethernet cable. These modems can also be connected to a phone line for ADSL service. In either configuration, they'd have the user PPPoE config.
https://business.bell.ca/support/small-business/internet/modems/hub-1000 -
If it was me I would put a managed switch between a router that works and the ISP, capture it, see what it's doing, then make pfSense do that.
If that was outside my capabilities I would probably have to hire someone to come out and do it for me if the ISP was uncoop.
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^^^^
This is why I suggested calling the customer's Bell rep, who should know what the customer has. I mentioned 2 types of connection, with different configurations. When calling Bell Canada, there are different numbers for each type. One gets you a rep that handles residential and small business customers for ADSL type services. There's another number for dedicated connections, such as where the media convert is used. There should be a circuit number which the Bell rep can look up, to determine how to support it.
