Image to reinstall netgate from factory

Quiosa · Jul 19, 2018, 11:03 AM

Hello!

I use netgate 3100 in my office since this morning tht it just start and restart over and over.
I want to reset it from the factory. I need this image to do so:

pfSense-netgate-SG-3100-recover-2.4.3-RELEASE-p1-armv6.img.gz

gfeiner · Jul 19, 2018, 1:19 PM

The 1st step here tells you how you can obtain that image and also how you can obtain it if you don't have customer portal access:

https://www.netgate.com/docs/pfsense/solutions/sg-3100/reinstall-pfsense.html

johnpoz · Jul 19, 2018, 3:21 PM

If its clean out of the box, I don't see why it should have to be reinstalled.. Did you install a lot of packages? Did it have power issues? Where you think it might be a corrupt image?

Is it in a high temp area?

PabloAbonia · Jul 21, 2018, 1:03 PM

@johnpoz
I have customer portal access, and can't download from you site, as there is no download information there at all. Is a download only available with a subscription?

The update to 2.4.3p1 was associated with lots of problems for me, and I attempted to use the development fork, which has made things worse. I can't go back via the GUI, and would like to try a reinstall and restore an earlier configuration.

What do I need to do to download it for my Netgate Hardware?

Thanks,

Pablo

johnpoz · Jul 21, 2018, 1:10 PM

log into your portal.. If your not seeing the download then contact support.

See the link gfeiner posted. You do not need a subscription, notice I only have gold and that was when it was free for year with purchase of appliance.. I take it your 3100 is less than year old ;) See the download images for my sg4860

If you need the image and can not find - just contact support and they will point you in the right direction.

PabloAbonia · Jul 23, 2018, 2:21 AM

@johnpoz
Thanks, they were able to help me out. Useful to know how to get these images outside of initial warranty period.

Pablo