Image to reinstall netgate from factory
I use netgate 3100 in my office since this morning tht it just start and restart over and over.
I want to reset it from the factory. I need this image to do so:
The 1st step here tells you how you can obtain that image and also how you can obtain it if you don't have customer portal access:
If its clean out of the box, I don't see why it should have to be reinstalled.. Did you install a lot of packages? Did it have power issues? Where you think it might be a corrupt image?
Is it in a high temp area?
I have customer portal access, and can't download from you site, as there is no download information there at all. Is a download only available with a subscription?
The update to 2.4.3p1 was associated with lots of problems for me, and I attempted to use the development fork, which has made things worse. I can't go back via the GUI, and would like to try a reinstall and restore an earlier configuration.
What do I need to do to download it for my Netgate Hardware?
log into your portal.. If your not seeing the download then contact support.
See the link gfeiner posted. You do not need a subscription, notice I only have gold and that was when it was free for year with purchase of appliance.. I take it your 3100 is less than year old ;) See the download images for my sg4860
If you need the image and can not find - just contact support and they will point you in the right direction.
Thanks, they were able to help me out. Useful to know how to get these images outside of initial warranty period.