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    pfsense crashing

    Scheduled Pinned Locked Moved General pfSense Questions
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    • manjotscM
      manjotsc
      last edited by

      0_1551319595270_textdump.tar.0

      Vendor: HP
      Version: P01 Ver. 02.50
      Release Date: Wed Jul 17 2024
      Boot Method: UEFI
      24.11-RELEASE (amd64)
      FreeBSD 15.0-CURRENT
      CPU Type: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz
      Current: 3606 MHz, Max: 3400 MHz
      4 CPUs : 1 package(s) x 4 core(s)

      K 1 Reply Last reply Reply Quote 0
      • K
        Konstanti @manjotsc
        last edited by Konstanti

        @manjotsc
        MCA
        HARDWARE ERROR. This is NOT a software problem!
        Please contact your hardware vendor

        https://forums.freebsd.org/threads/pfsense-v2-4-4-freebsd-11-2-release-p3-crashing-under-load-with-mca-error.68300/

        https://forum.netgate.com/topic/137932/v2-4-4-crashing-under-load-with-mca-error/6

        0_1551356417032_86e587e7-8845-4852-8cc2-f4b97b3d8f60-image.png

        If the MCE decoded as "internal timer error", the next most likely thing is a faulty CPU or mainboard.

        1 Reply Last reply Reply Quote 1
        • manjotscM
          manjotsc
          last edited by

          Ok I'll get unit replaced today and see where it goes...

          Vendor: HP
          Version: P01 Ver. 02.50
          Release Date: Wed Jul 17 2024
          Boot Method: UEFI
          24.11-RELEASE (amd64)
          FreeBSD 15.0-CURRENT
          CPU Type: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz
          Current: 3606 MHz, Max: 3400 MHz
          4 CPUs : 1 package(s) x 4 core(s)

          1 Reply Last reply Reply Quote 0
          • manjotscM
            manjotsc
            last edited by

            I went back to the vendor and got the same unit replaced, but it still be crashing after few minutes.

            1_1551373804004_textdump1.tar.0 0_1551373804003_textdump.tar (1).0

            Vendor: HP
            Version: P01 Ver. 02.50
            Release Date: Wed Jul 17 2024
            Boot Method: UEFI
            24.11-RELEASE (amd64)
            FreeBSD 15.0-CURRENT
            CPU Type: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz
            Current: 3606 MHz, Max: 3400 MHz
            4 CPUs : 1 package(s) x 4 core(s)

            K 1 Reply Last reply Reply Quote 0
            • K
              Konstanti @manjotsc
              last edited by Konstanti

              @manjotsc

              Then maybe it's a memory (RAM) problem.
              Because the error is the same

              MCA: Bank 3, Status 0xfe00000000800400 (0000 0100 0000 0000)
              MCA: Global Cap 0x0000000000000c09, Status 0x0000000000000004
              MCA: Vendor "GenuineIntel", ID 0x206a7, APIC ID 2
              MCA: CPU 1 UNCOR PCC OVER internal timer error
              MCA: Address 0x3fff80c812df
              MCA: Misc 0x3ffff
              panic: Unrecoverable machine check exception
              cpuid = 1
              KDB: enter: panic

              0_1551377204406_97e4c7b8-1925-4881-bcf9-fb27d5f61bf7-image.png

              1 Reply Last reply Reply Quote 0
              • manjotscM
                manjotsc
                last edited by

                Ok I'll try replacing the ram and see...

                Vendor: HP
                Version: P01 Ver. 02.50
                Release Date: Wed Jul 17 2024
                Boot Method: UEFI
                24.11-RELEASE (amd64)
                FreeBSD 15.0-CURRENT
                CPU Type: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz
                Current: 3606 MHz, Max: 3400 MHz
                4 CPUs : 1 package(s) x 4 core(s)

                K 1 Reply Last reply Reply Quote 0
                • K
                  Konstanti @manjotsc
                  last edited by Konstanti

                  @manjotsc
                  Perhaps the problem is not in memory
                  This error has long been known , but whether it is solved - I do not know
                  https://www.intel.com/content/dam/www/public/us/en/documents/specification-updates/3rd-gen-core-desktop-specification-update.pdf

                  0_1551380577837_111ac764-7b51-4967-ae16-fa280ae7bd79-image.png

                  0_1551380606014_9db3168c-edff-4e03-9ee6-a483747f7abe-image.png

                  0_1551380622375_ede509bb-dfe1-4f15-98a6-eb2b56c00de6-image.png

                  1 Reply Last reply Reply Quote 0
                  • manjotscM
                    manjotsc
                    last edited by manjotsc

                    This guy also had the same issue, he recommend the replacing the NIC...

                    https://forum.netgate.com/topic/140095/unrecoverable-machine-check-exception/9

                    Vendor: HP
                    Version: P01 Ver. 02.50
                    Release Date: Wed Jul 17 2024
                    Boot Method: UEFI
                    24.11-RELEASE (amd64)
                    FreeBSD 15.0-CURRENT
                    CPU Type: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz
                    Current: 3606 MHz, Max: 3400 MHz
                    4 CPUs : 1 package(s) x 4 core(s)

                    K 1 Reply Last reply Reply Quote 0
                    • K
                      Konstanti @manjotsc
                      last edited by Konstanti

                      @manjotsc
                      Maybe I can't say anything. I don't know the configuration of your hardware other than the processor + 4 lan adapters Intel (igb) + 1 lan adater Intel(em). One thing is clear, this is a problem with the equipment.

                      1 Reply Last reply Reply Quote 2
                      • jimpJ
                        jimp Rebel Alliance Developer Netgate
                        last edited by

                        100% a hardware issue though the exact nature isn't always obvious as to which piece of hardware is at fault.

                        MCA: Bank 3, Status 0xfe00000000800400
                        MCA: Global Cap 0x0000000000000c09, Status 0x0000000000000004
                        MCA: Vendor "GenuineIntel", ID 0x206a7, APIC ID 2
                        MCA: CPU 1 UNCOR PCC OVER internal timer error
                        MCA: Address 0x3fff80c812df
                        MCA: Misc 0x3ffff
                        
                        $ mcelog --no-dmi --ascii --file mce.log
                        Hardware event. This is not a software error.
                        CPU 1 BANK 3 
                        MISC 3ffff ADDR 3fff80c812df 
                        MCG status:MCIP 
                        STATUS fe00000000800400 MCGSTATUS 4
                        MCGCAP c09 APICID 2 SOCKETID 0 
                        CPUID Vendor Intel Family 6 Model 42
                        

                        Clear as mud.

                        Remember: Upvote with the ๐Ÿ‘ button for any user/post you find to be helpful, informative, or deserving of recognition!

                        Need help fast? Netgate Global Support!

                        Do not Chat/PM for help!

                        1 Reply Last reply Reply Quote 0
                        • manjotscM
                          manjotsc
                          last edited by manjotsc

                          We can't do nothing about to find out the exact issue?
                          I am using the Dell Optiplex 790

                          Vendor: HP
                          Version: P01 Ver. 02.50
                          Release Date: Wed Jul 17 2024
                          Boot Method: UEFI
                          24.11-RELEASE (amd64)
                          FreeBSD 15.0-CURRENT
                          CPU Type: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz
                          Current: 3606 MHz, Max: 3400 MHz
                          4 CPUs : 1 package(s) x 4 core(s)

                          1 Reply Last reply Reply Quote 0
                          • jimpJ
                            jimp Rebel Alliance Developer Netgate
                            last edited by

                            Your hardware vendor may be able to make better sense of those MCA errors. I'd start there.

                            Remember: Upvote with the ๐Ÿ‘ button for any user/post you find to be helpful, informative, or deserving of recognition!

                            Need help fast? Netgate Global Support!

                            Do not Chat/PM for help!

                            manjotscM 1 Reply Last reply Reply Quote 0
                            • manjotscM
                              manjotsc @jimp
                              last edited by

                              @jimp You mean contacting dell?

                              Vendor: HP
                              Version: P01 Ver. 02.50
                              Release Date: Wed Jul 17 2024
                              Boot Method: UEFI
                              24.11-RELEASE (amd64)
                              FreeBSD 15.0-CURRENT
                              CPU Type: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz
                              Current: 3606 MHz, Max: 3400 MHz
                              4 CPUs : 1 package(s) x 4 core(s)

                              1 Reply Last reply Reply Quote 0
                              • jimpJ
                                jimp Rebel Alliance Developer Netgate
                                last edited by

                                If that is who made the system, then yes.

                                Remember: Upvote with the ๐Ÿ‘ button for any user/post you find to be helpful, informative, or deserving of recognition!

                                Need help fast? Netgate Global Support!

                                Do not Chat/PM for help!

                                1 Reply Last reply Reply Quote 0
                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Do you have a NIC expansion card in it? Try removing it you have nothing to lose.

                                  At least one of those errors looks almost identical.

                                  Steve

                                  1 Reply Last reply Reply Quote 0
                                  • manjotscM
                                    manjotsc
                                    last edited by manjotsc

                                    I had tired, finally I just swapped the dell motherboard with American Megatrends board. Everything seems to working fine as of 3h 15 minutes of up time...

                                    Vendor: HP
                                    Version: P01 Ver. 02.50
                                    Release Date: Wed Jul 17 2024
                                    Boot Method: UEFI
                                    24.11-RELEASE (amd64)
                                    FreeBSD 15.0-CURRENT
                                    CPU Type: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz
                                    Current: 3606 MHz, Max: 3400 MHz
                                    4 CPUs : 1 package(s) x 4 core(s)

                                    1 Reply Last reply Reply Quote 0
                                    • manjotscM
                                      manjotsc
                                      last edited by

                                      Thanks everyone above, for helping.

                                      Vendor: HP
                                      Version: P01 Ver. 02.50
                                      Release Date: Wed Jul 17 2024
                                      Boot Method: UEFI
                                      24.11-RELEASE (amd64)
                                      FreeBSD 15.0-CURRENT
                                      CPU Type: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz
                                      Current: 3606 MHz, Max: 3400 MHz
                                      4 CPUs : 1 package(s) x 4 core(s)

                                      1 Reply Last reply Reply Quote 0
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