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Error "Fatal error: Uncaught Error: Call to undefined function gettext() in /usr/local/www/index.php:34 Stack trace: #0 {main} thrown in /usr/local/www/index.php on line 34"

Scheduled Pinned Locked Moved General pfSense Questions
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  • R
    rbgarga Developer Netgate Administrator @emil
    last edited by Dec 17, 2019, 4:42 PM

    @emil It looks correct. What happens if you execute that script?

    /etc/rc.php_ini_setup

    Renato Botelho

    E 1 Reply Last reply Dec 17, 2019, 4:44 PM Reply Quote 0
    • E
      emil @rbgarga
      last edited by Dec 17, 2019, 4:44 PM

      @rbgarga

      Here is crash report PHP_errors.zip

      R 1 Reply Last reply Dec 17, 2019, 4:45 PM Reply Quote 0
      • R
        rbgarga Developer Netgate Administrator @emil
        last edited by Dec 17, 2019, 4:45 PM

        @emil can you share /etc/rc.php_ini_setup with me? even send it to my email renato at netgate dot com.

        and please confirm which pfSense version you are running

        Renato Botelho

        E 1 Reply Last reply Dec 17, 2019, 4:47 PM Reply Quote 0
        • E
          emil @rbgarga
          last edited by Dec 17, 2019, 4:47 PM

          @rbgarga Yes will send it to you.

          1 Reply Last reply Reply Quote 0
          • R
            rbgarga Developer Netgate Administrator
            last edited by Dec 17, 2019, 5:11 PM

            Can someone try these commands on shell of a broken system and let me know if it fixes the issue?

            # pkg update -f
            # pkg upgrade -f pfSense-repo
            # pkg info | grep pfSense-repo
            
            at this moment make sure it's running version 2.4.4_7 of this package
            
            # /etc/rc.php_ini_setup
            

            Renato Botelho

            E 1 Reply Last reply Dec 17, 2019, 5:36 PM Reply Quote 1
            • E
              eli
              last edited by Dec 17, 2019, 5:15 PM

              We are loading up a fresh install on a box we have at our office. Will be heading out to first site with the issue in about an hour. I can run the scripts on the shell when I get hands on the box and will let you know the results.

              Also the same site, we had our customer reboot the box. It came back up for about 10 minutes then went back into same error state.

              E 1 Reply Last reply Dec 17, 2019, 5:18 PM Reply Quote 0
              • E
                emil @eli
                last edited by Dec 17, 2019, 5:18 PM

                @eli This is exactly what we are experiencing here almost on all pfSense firewalls. After firewall or PHP-FPM restart error is back like in 10 minutes.

                1 Reply Last reply Reply Quote 0
                • E
                  emil @rbgarga
                  last edited by Dec 17, 2019, 5:36 PM

                  I have ran commands and restarted PHP-FPM in console option 16. All is working good so far.

                  pkg update -f

                  pkg upgrade -f pfSense-repo

                  pkg info | grep pfSense-repo

                  at this moment make sure it's running version 2.4.4_7 of this package

                  /etc/rc.php_ini_setup

                  1 Reply Last reply Reply Quote 0
                  • S
                    stephenw10 Netgate Administrator
                    last edited by Dec 17, 2019, 5:37 PM

                    What pfSense packages did you have installed anyone who hit this?

                    Anything unusual?

                    Steve

                    1 Reply Last reply Reply Quote 0
                    • E
                      emil
                      last edited by Dec 17, 2019, 5:46 PM

                      Just Cron.

                      R 1 Reply Last reply Dec 17, 2019, 5:47 PM Reply Quote 0
                      • R
                        rbgarga Developer Netgate Administrator @emil
                        last edited by Dec 17, 2019, 5:47 PM

                        @emil Do you have any extra item on your crontab?

                        Renato Botelho

                        E 1 Reply Last reply Dec 17, 2019, 5:48 PM Reply Quote 0
                        • E
                          emil @rbgarga
                          last edited by Dec 17, 2019, 5:48 PM

                          @rbgarga

                                  • root /usr/local/bin/php /usr/local/www/pfmonitor.checkin.php
                          1 Reply Last reply Reply Quote 0
                          • S
                            stephenw10 Netgate Administrator
                            last edited by Dec 17, 2019, 5:50 PM

                            You have pfmonitor installed then?

                            Anyone else hitting this running that?

                            Steve

                            E 1 Reply Last reply Dec 17, 2019, 6:08 PM Reply Quote 0
                            • E
                              emil @stephenw10
                              last edited by Dec 17, 2019, 6:08 PM

                              @stephenw10 Yes, I have pfmonitor installed.

                              R 1 Reply Last reply Dec 17, 2019, 6:11 PM Reply Quote 0
                              • R
                                rbgarga Developer Netgate Administrator @emil
                                last edited by Dec 17, 2019, 6:11 PM

                                @emil I don't know the code of that pfmonitor.checkin.php, but I strongly believe it was the cause of the issue. I'm saying that because we tried several times to reproduce the issue here and we couldn't. That is the reason we don't support systems running 3rd party code.

                                Renato Botelho

                                E 1 Reply Last reply Dec 17, 2019, 6:16 PM Reply Quote 0
                                • E
                                  emil @rbgarga
                                  last edited by Dec 17, 2019, 6:16 PM

                                  @rbgarga Yes I do understand, I have contacted PFmonitor support also to report the issue. Thank you for your help.

                                  1 Reply Last reply Reply Quote 0
                                  • E
                                    emil
                                    last edited by Dec 17, 2019, 6:36 PM

                                    Here is a response from PFmonitor support I have received:

                                    "12-17-2019 ALERT! Firewalls Showing offline, PHP Uncaught Error

                                    Last night or early this morning, a problem emerged suddenly with firewalls web interfaces going offline, and showing an error message of "Fatal error: Uncaught Error: Call to undefined function gettext() in /usr/local/www/index.php:34 Stack trace: #0 {main} thrown in /usr/local/www/index.php on line 34"

                                    From what we can tell, there was some sort of repository update or change last night on pfsense, and as this change filtered down to the firewalls, it caused an issue with the agent. We are still investigating what was changed, and why this occurred. But
                                    as a precaution to having any more units get stuck, we have issued the uninstall command for all agents, syslog is un-affected by this. We would rather drop off the agents, than have any more firewalls go offline.

                                    If a firewall is already offline there are two potential ways to fix it:

                                    1. A simple power cycle should allow the agent to uninstall itself during the reboot in most cases.

                                    2. From the shell on an affected unit, run this command, and then reboot the unit: rm pfmonitor.checkin.php: "

                                    1 Reply Last reply Reply Quote 0
                                    • M
                                      MichaelBoye
                                      last edited by Dec 18, 2019, 7:30 AM

                                      Hi.
                                      We have the same issue on at least two of our customers firewalls.
                                      Both of them run 2.4.4 and is in pfmonitor.
                                      I tried factory default one of them yesterday, but that didn't fix the issue.

                                      I will try and run the "rm pfmonitor.checkin.php".

                                      BR,
                                      Michael Boye

                                      1 Reply Last reply Reply Quote 0
                                      • E
                                        eli
                                        last edited by Dec 18, 2019, 7:42 AM

                                        This script did it for us via the shell:

                                        pkg update -f
                                        pkg upgrade -f pfSense-repo
                                        pkg info | grep pfSense-repo
                                        -Verify version 2.4.4_7
                                        exit
                                        option #16 to restart php-fpm

                                        1 Reply Last reply Reply Quote 3
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