Auto configuration backup shows no backups

spetersen

We have 4 pfsense machines and only one of them seems to be not backing up. It was working for some time and then stopped suddenly. Perhaps related to backup size, we have just over a 9MB manual backup. We have over 1000 openvpn users on this machine along with their respective certificates making the backup quite a bit larger than our other pfsense machines which are showing restorable backups in acb.

We are on

2.5.1-RELEASE (amd64)
built on Mon Apr 12 07:50:14 EDT 2021

We have a single WAN.

The device does receive a ping reply from acb.netgate.com

I also see this in the /var/log/system.log file:

Jun 18 13:50:22 blue check_reload_status[371]: Syncing firewall
Jun 18 13:50:22 blue php-fpm[41520]: /services_acb_backup.php: Beginning configuration backup to https://acb.netgate.com/save
Jun 18 13:50:23 blue php-fpm[41520]: /services_acb_backup.php: End of configuration backup to https://acb.netgate.com/save (success).

But in restore section of acb it shows this:

No backups could be located for this device.

I hope I provided enough information here, any help is appreciated.

Steve_B

Please DM me the Netgate Device ID from your firewall. That will allow me to research the issue for you.

spetersen

@steve_b I did reply directly with the device ID, did you receive it?

Steve_B

Yes. I have it thanks. Trying to research it between flights :)

SMLunn

I've started to get a similar issue as well. It's been backing up successfully for months, but last week it started to fail every day except one with "An error occurred while uploading your pfSense configuration to https://acb.netgate.com/save". I upgraded to the latest version last Thursday and it's failed every day since.

When I go to Services / Auto Configuration Backup / Restore it says "No backups could be located for this device."

provels

Same issue here. Also forcing a manual backup nets same result. "No backups could be located for this device."

stephenw10

There appears to be a more general issue. We are working on it.

Steve

stephenw10

And it should be good now. Let us know if you're still problems.

SMLunn

@stephenw10 said in Auto configuration backup shows no backups:

And it should be good now. Let us know if you're still problems.

Hi Steve,
Yes I can see all the backups now and a manual test backup was successful and shows up in the list.

Thanks,

Steve

provels

@stephenw10

spetersen

@stephenw10 Do you still have my device ID? It is still not working for me.

"No backups could be located for this device."

SMLunn

@stephenw10 said in Auto configuration backup shows no backups:

And it should be good now. Let us know if you're still problems.

Hi Steve,
Having been working since last week, ACB has failed to back up for the last two days with the error "An error occurred while uploading your pfSense configuration to https://acb.netgate.com/save". If I go into ACB within the firewall, it lists all the previous backups, so not sure if it's a continuation of the problem, or just me this time :)

provels

@smlunn
Test backup (and delete) working here. ¯\(ツ)/¯

SMLunn

@provels said in Auto configuration backup shows no backups:

@smlunn
Test backup (and delete) working here. ¯\(ツ)/¯

Yeah, I can do a manual backup and it's in the list, just ACB has failed two days in a row, so like I said, wasn't sure if it was just me :)

ACB is configured for 01:00 BST (00:00 GMT) if that affects anything

provels

@smlunn
Just changed my schedule to back up at 0400 CDT/GMT -5 (5 minutes ago) and worked fine. ¯\(ツ)/¯
Maybe try changing your cron time?

stephenw10

Yes, if you're seeing that try setting the backup time to something other than one the hour. Off set by 5mins for example. We introduced a random time factor into new configs but a lot of users are still using the hour exactly for scheduled backups and that presents a large peak load.

Steve

SMLunn

@stephenw10 said in Auto configuration backup shows no backups:

Yes, if you're seeing that try setting the backup time to something other than one the hour. Off set by 5mins for example. We introduced a random time factor into new configs but a lot of users are still using the hour exactly for scheduled backups and that presents a large peak load.

Steve

Thanks Steve, but the UI for 2.5.1 only shows Hours, Days, Months & Weeks, and doesn't include Minutes as an option, that might be why all the backups are being run on the hour :)

SMLunn

@stephenw10 said in Auto configuration backup shows no backups:

Yes, if you're seeing that try setting the backup time to something other than one the hour. Off set by 5mins for example. We introduced a random time factor into new configs but a lot of users are still using the hour exactly for scheduled backups and that presents a large peak load.

Steve

Actually, I've just tried to set the hour to 4 and clicked save, go out and back in and it's reverting to 1 again.

stephenw10

Hmm, you're right it does seem to revert to hour 0 for me. However the actual cronjob remains correct.
If you install the Cron package you can see that and you can also set a minutes value there to offset it. That will revert if you resave the ACB settings but you should not need to do that.

Steve

stephenw10

Ah that's a known issue that's fixed in 2.5.2:
https://redmine.pfsense.org/issues/11946

Steve