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Not getting same speed as isp router

Scheduled Pinned Locked Moved General pfSense Questions
speedrouterethernet
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  • S
    stephenw10 Netgate Administrator
    last edited by Apr 23, 2022, 2:08 PM

    On the 1100 all three ports are switch ports just configured internally using VLANs. The interfaces widget shows the status of both interfaces and switch ports and that's what you're seeing there. That's expected.

    What's not expected is that the WAN port is linked at 100M-HD.
    Go to Interfaces > Switches > Ports to check the state and setting:

    Screenshot from 2022-04-23 15-08-18.png

    Steve

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    • M
      marzdor @johnpoz
      last edited by Apr 23, 2022, 3:18 PM

      @johnpoz
      using the same cord
      Gig switch -> WAN shows 100
      Gig switch -> OPT shows 1000

      the modem is Spectrum Advanced Voice Modem I don't think it is a modem issue since I get the 200+ mb down with their router using the same modem

      @stephenw10

      Mine looks like this

      cc683aa8-2dfb-4a4a-bc39-e9172d9f4ca4-image.png

      J 1 Reply Last reply Apr 23, 2022, 11:09 PM Reply Quote 0
      • S
        stephenw10 Netgate Administrator
        last edited by Apr 23, 2022, 9:23 PM

        It's linking at 100M-HD when set to autoselect which means it's failing to negotiate a link with the other end and falling back to that.
        So either the other end set to a fixed speed/duplex and not negotiating at all or it's failing to negotiate for some reason. Since it should be 1G it's unlikely it would be set fixed. It certainly should not be!
        But try setting the WAN port there to '1000baseT <full-duplex>'.

        Steve

        M 1 Reply Last reply Apr 23, 2022, 10:46 PM Reply Quote 0
        • M
          marzdor @stephenw10
          last edited by Apr 23, 2022, 10:46 PM

          @stephenw10 when I try that the status goes to no carrier and my internet drops

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          • J
            johnpoz LAYER 8 Global Moderator @marzdor
            last edited by johnpoz Apr 23, 2022, 11:18 PM Apr 23, 2022, 11:09 PM

            @marzdor said in Not getting same speed as isp router:

            I don't think it is a modem issue since I get the 200+ mb down with their router using the same modem

            Via what - a wire with a device connected to it? Wireless?

            Again test your wan port with something else, or with a switch between..

            edit: this one?
            https://manuals.plus/spectrum/advanced-voice-modem-manual

            says it can do 100/1000/2.5, but seems they have a typo ;)
            both100.jpg

            100 for green or off ;)

            edit2: So your just using the modem, your not also using the wifi router? Like they show in the document.. Your wanting to swap out the wifi router with pfsense right?

            An intelligent man is sometimes forced to be drunk to spend time with his fools
            If you get confused: Listen to the Music Play
            Please don't Chat/PM me for help, unless mod related
            SG-4860 24.11 | Lab VMs 2.8, 24.11

            M 1 Reply Last reply Apr 24, 2022, 12:13 AM Reply Quote 0
            • M
              marzdor @johnpoz
              last edited by Apr 24, 2022, 12:13 AM

              @johnpoz If I have the modem connected to their router with a wire I get 200+

              I tested the WAN port with a gig switch and it shows 100 HD

              The modem is showing an amber light

              and yes I want to go from their modem to pfSense and not use their router.

              J 1 Reply Last reply Apr 24, 2022, 12:19 AM Reply Quote 0
              • J
                johnpoz LAYER 8 Global Moderator @marzdor
                last edited by johnpoz Apr 24, 2022, 12:26 AM Apr 24, 2022, 12:19 AM

                @marzdor said in Not getting same speed as isp router:

                The modem is showing an amber light

                So your switch - this is a 2.5 gig capable switch? From the doc says amber is 2.5gbs connection..

                If you can not get gig to your switch from pfsense either. And you know for a fact that your cable is good. Possible something wrong with the port, maybe some pin is bent? Missing.

                You should contact support, if they can not walk you through getting gig then would be time for a RMA..

                If I had to guess from their typo, green would be gig, amber would be 2.5 and off would be 100..

                You never know with these modems - from what it looks like its designed to talk to their router, at 2.5.. They could have some weird negotiation setup..

                And what seems odd is showing 2.5 to what I assume is not a 2.5gbps capable switch? But shouldn't matter at all to what pfsense port neg with the switch.. But maybe if its actually a 2.5 capable switch?? Was there a switch model mentioned? Going to go back through the thread.

                edit: TL-SG105 sure and the hell not a multi gig capable switch, only capable of 10/100/1000 not 2.5 or 5, etc.

                An intelligent man is sometimes forced to be drunk to spend time with his fools
                If you get confused: Listen to the Music Play
                Please don't Chat/PM me for help, unless mod related
                SG-4860 24.11 | Lab VMs 2.8, 24.11

                M 1 Reply Last reply Apr 24, 2022, 12:55 AM Reply Quote 0
                • M
                  marzdor @johnpoz
                  last edited by Apr 24, 2022, 12:55 AM

                  @johnpoz Yea I am going to try contacting support it is only 2 moths old since I bought it

                  J 1 Reply Last reply Apr 24, 2022, 1:07 AM Reply Quote 0
                  • J
                    johnpoz LAYER 8 Global Moderator @marzdor
                    last edited by Apr 24, 2022, 1:07 AM

                    @marzdor And did it ever have gig? When you connect pfsense wan into the wifi router does it come up gig?

                    An intelligent man is sometimes forced to be drunk to spend time with his fools
                    If you get confused: Listen to the Music Play
                    Please don't Chat/PM me for help, unless mod related
                    SG-4860 24.11 | Lab VMs 2.8, 24.11

                    M 1 Reply Last reply Apr 24, 2022, 1:49 AM Reply Quote 0
                    • M
                      marzdor @johnpoz
                      last edited by marzdor Apr 24, 2022, 1:50 AM Apr 24, 2022, 1:49 AM

                      @johnpoz No when going from wifi router -> pfsense it was still getting the 100

                      have a support ticket up now

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                      • S
                        stephenw10 Netgate Administrator @marzdor
                        last edited by Apr 24, 2022, 12:49 PM

                        @marzdor said in Not getting same speed as isp router:

                        I unplugged the cable from the WAN and put it in the OPT port and it showed up as 1000

                        Mmm, that in combination with the fact both ports are configured the same starts to look like a problem with the port.

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