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    can't update pfsense or install packages

    Scheduled Pinned Locked Moved General pfSense Questions
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      Hmm, so back to the initial error then?

      You've had three separate errors here.
      What changed to get back to the first error? Can you resolve things locally? Are you running Unbound in resolving mode without DoT?

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      • M
        mrrobot @stephenw10
        last edited by

        @stephenw10 nothing to my knowledge

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          Spontaneously producing three different failure types has pretty much got to be something upstream changing the connection.

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          • L
            Leonardo 5
            last edited by Leonardo 5

            Oh my God, you don't know how many hours it took me to find a solution. I was getting that "no route to host" and "no address record" error on updating packages and it was solved when I changed the DNS Resolution Behaviour to "Use remote DNS Servers, ignore local DNS".
            Print.png

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            • L
              Leonardo 5
              last edited by Leonardo 5

              The problem was solved temporarily, now the situation is the same as before, I didn't change anything. I was able to run the pkg-static -d update, but now it is showing "no route to host" again and I can not download packages.

              Running "nc -vz4 pkg00-atx.netgate.com 443" gives me the following result:
              connect to pkg00-atx.netgate.com port 443 (tcp) failed: Can't assign requested address

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Does it actually have a route? IPv4?

                'Can't assign address' seems more like a conflict somewhere.

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                • L
                  Leonardo 5 @stephenw10
                  last edited by Leonardo 5

                  @stephenw10 It has a route.
                  179.16.0.1 is a mikrotik router, we are using it only for WAN connection, it doesn't have any special configuration. 179.16.0.4 is the PfSense LAN IP.
                  72259572-930e-49c7-a495-029d6eb1a9ed-image.png

                  When I run traceroute on pkg01-atx.netgate.com, it shows:
                  1 179.16.0.1 0.323 ms 0.174 ms 0.200 ms
                  2 X.X.X.254 0.451 ms 0.672 ms 1.015 ms
                  3 Y.Y.Y.41 1.147 ms 0.848 ms 0.995 ms
                  4 A.A.A.213 2.372 ms 1.907 ms 1.979 ms
                  5 * * *
                  6 62.115.164.218 82.134 ms 81.618 ms 81.608 ms
                  7 * * *
                  8 * * *
                  9 4.14.49.2 117.047 ms 117.061 ms 117.034 ms
                  10 64.20.229.166 117.057 ms 116.926 ms 117.031 ms
                  11 66.219.34.198 116.789 ms 116.812 ms
                  66.219.34.194 117.138 ms
                  12 208.123.73.4 117.534 ms 117.299 ms 117.631 ms
                  13 * * *
                  14 * * *
                  15 * * *
                  16 * * *
                  17 * * *
                  18 * * *

                  It seems that looking at the route it does not reach the destination point. But I find it strange, because I can ping.
                  PING pkg01-atx.netgate.com (208.123.73.209): 56 data bytes
                  64 bytes from 208.123.73.209: icmp_seq=0 ttl=50 time=117.575 ms
                  64 bytes from 208.123.73.209: icmp_seq=1 ttl=50 time=117.406 ms
                  64 bytes from 208.123.73.209: icmp_seq=2 ttl=50 time=117.492 ms

                  --- pkg01-atx.netgate.com ping statistics ---
                  3 packets transmitted, 3 packets received, 0.0% packet loss
                  round-trip min/avg/max/stddev = 117.406/117.491/117.575/0.069 ms

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Use ICMP traceroute like: traceroute -In pkg01-atx.netgate.com

                    L 1 Reply Last reply Reply Quote 0
                    • L
                      Leonardo 5 @stephenw10
                      last edited by

                      @stephenw10 traceroute -In pkg01-atx.netgate.com result:
                      traceroute to pkg01-atx.netgate.com (208.123.73.209), 64 hops max, 48 byte packets
                      1 179.16.0.1 0.402 ms 1.035 ms 0.310 ms
                      2 X.X.X.254 1.407 ms 0.476 ms 0.777 ms
                      3 Y.Y.Y.41 1.907 ms 0.760 ms 0.986 ms
                      4 * * *
                      5 * * *
                      6 62.115.164.218 82.548 ms 81.724 ms 82.015 ms
                      7 * * *
                      8 * * *
                      9 4.14.49.2 118.087 ms 117.059 ms 116.963 ms
                      10 64.20.229.158 117.777 ms 117.279 ms 117.157 ms
                      11 66.219.34.194 117.218 ms 117.743 ms 116.793 ms
                      12 208.123.73.4 118.006 ms 117.298 ms 118.029 ms
                      13 208.123.73.209 117.889 ms 117.300 ms 117.119 ms

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                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        But you're still seeing 'no route to host' in the output of: pkg-static -d update ?

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                        • L
                          Leonardo 5 @stephenw10
                          last edited by

                          @stephenw10 Yes. And I can not see/download packages.
                          2f14c42b-9d5c-4474-8f8c-5482abb33bb4-image.png

                          On running pkg-static -d update:
                          DBG(1)[97999]> pkg initialized
                          Updating pfSense-core repository catalogue...
                          DBG(1)[97999]> PkgRepo: verifying update for pfSense-core
                          DBG(1)[97999]> PkgRepo: need forced update of pfSense-core
                          DBG(1)[97999]> Pkgrepo, begin update of '/var/db/pkg/repo-pfSense-core.sqlite'
                          DBG(1)[97999]> Request to fetch pkg+https://pkg.pfsense.org/pfSense_v2_7_0_amd64-core/meta.conf
                          DBG(1)[97999]> opening libfetch fetcher
                          DBG(1)[97999]> Fetch > libfetch: connecting
                          DBG(1)[97999]> Fetch: fetching from: https://pkg01-atx.netgate.com/pfSense_v2_7_0_amd64-core/meta.conf with opts "i"
                          DBG(1)[97999]> Fetch: fetching from: https://pkg01-atx.netgate.com/pfSense_v2_7_0_amd64-core/meta.conf with opts "i"
                          DBG(1)[97999]> Fetch: fetching from: https://pkg01-atx.netgate.com/pfSense_v2_7_0_amd64-core/meta.conf with opts "i"
                          DBG(1)[97999]> Request to fetch pkg+https://pkg.pfsense.org/pfSense_v2_7_0_amd64-core/meta.txz
                          DBG(1)[97999]> opening libfetch fetcher
                          DBG(1)[97999]> Fetch > libfetch: connecting
                          DBG(1)[97999]> Fetch: fetching from: https://pkg01-atx.netgate.com/pfSense_v2_7_0_amd64-core/meta.txz with opts "i"
                          DBG(1)[97999]> Fetch: fetching from: https://pkg01-atx.netgate.com/pfSense_v2_7_0_amd64-core/meta.txz with opts "i"
                          DBG(1)[97999]> Fetch: fetching from: https://pkg01-atx.netgate.com/pfSense_v2_7_0_amd64-core/meta.txz with opts "i"
                          pkg-static: https://pkg01-atx.netgate.com/pfSense_v2_7_0_amd64-core/meta.txz: No route to host
                          repository pfSense-core has no meta file, using default settings
                          ...
                          DBG(1)[97999]> Request to fetch pkg+https://pkg.pfsense.org/pfSense_v2_7_0_amd64-pfSense_v2_7_0/packagesite.txz
                          DBG(1)[97999]> opening libfetch fetcher
                          DBG(1)[97999]> Fetch > libfetch: connecting
                          DBG(1)[97999]> Fetch: fetching from: https://pkg00-atx.netgate.com/pfSense_v2_7_0_amd64-pfSense_v2_7_0/packagesite.txz with opts "i"
                          DBG(1)[97999]> Fetch: fetching from: https://pkg00-atx.netgate.com/pfSense_v2_7_0_amd64-pfSense_v2_7_0/packagesite.txz with opts "i"
                          DBG(1)[97999]> Fetch: fetching from: https://pkg00-atx.netgate.com/pfSense_v2_7_0_amd64-pfSense_v2_7_0/packagesite.txz with opts "i"
                          pkg-static: https://pkg00-atx.netgate.com/pfSense_v2_7_0_amd64-pfSense_v2_7_0/packagesite.txz: No route to host
                          Unable to update repository pfSense
                          Error updating repositories!

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                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Hmm, try: pkg-static -d4 update

                            L 1 Reply Last reply Reply Quote 0
                            • L
                              Leonardo 5
                              last edited by

                              When I changed DNS Resolution Behavior to "Use remote DNS Servers, ignore local DNS" I was able to see the packages and run "pkg-static -d update".
                              I even tried to install the open vpn config export package, but I got an error asking to update pfsense.
                              It was only normal for about 10 minutes, then when I tried to update pfSense it was back to the same problem as before, "no route to host".

                              M 1 Reply Last reply Reply Quote 0
                              • L
                                Leonardo 5 @stephenw10
                                last edited by

                                @stephenw10 Running pkg-static -d4 update
                                ...
                                DBG(1)[10184]> Request to fetch pkg+https://pkg.pfsense.org/pfSense_v2_7_0_amd64-pfSense_v2_7_0/packagesite.txz
                                DBG(1)[10184]> opening libfetch fetcher
                                DBG(1)[10184]> Fetch > libfetch: connecting
                                DBG(1)[10184]> Fetch: fetching from: https://pkg01-atx.netgate.com/pfSense_v2_7_0_amd64-pfSense_v2_7_0/packagesite.txz with opts "i4"
                                DBG(1)[10184]> Fetch: fetching from: https://pkg01-atx.netgate.com/pfSense_v2_7_0_amd64-pfSense_v2_7_0/packagesite.txz with opts "i4"
                                DBG(1)[10184]> Fetch: fetching from: https://pkg01-atx.netgate.com/pfSense_v2_7_0_amd64-pfSense_v2_7_0/packagesite.txz with opts "i4"
                                pkg-static: https://pkg01-atx.netgate.com/pfSense_v2_7_0_amd64-pfSense_v2_7_0/packagesite.txz: Permission denied
                                Unable to update repository pfSense
                                Error updating repositories!

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                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Ok so it looks like it's trying to use v6 by default but there's no route. And something is blocking it when it tries to use v4.

                                  Are you logged in as admin/root?

                                  Do you have outbound block rules? pfBlocker? Snort?

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                                  • M
                                    mrrobot @Leonardo 5
                                    last edited by

                                    @Leonardo-5 in which country you are using ur pfsense router ? i have the same issue as u & we suspect the isp is blocking the traffic !

                                    L 1 Reply Last reply Reply Quote 0
                                    • L
                                      Leonardo 5 @mrrobot
                                      last edited by Leonardo 5

                                      @mrrobot Brazil. I'm starting to suspect that the ISP may be the cause of the problem indeed.

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                                      • L
                                        Leonardo 5 @stephenw10
                                        last edited by

                                        @stephenw10 My ISP doesn't support ipv6. At networking config the parameter "Prefer IPv4 over IPv6" is checked. I am logged as admin when accessing from browser.
                                        I am using PfSense on a virtual machine (I plan to buy a Netgate appliance when possible) and running the command as root gives me the same result.
                                        Outbound NAT mode is automatic, I did not add any rule. I am using pfSense with default settings, then I am not using pfBlocker or Snort.
                                        f354ea15-9aa0-49cd-a54e-955f2e2268fc-image.png

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                                        • stephenw10S
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          Try running a packet capture on WAN when you are trying to check. Filter by our subnet 208.123.73.0/24.
                                          Make sure you see traffic leavning for the pkg servers at 208.123.73.207 or .209.
                                          If something upstream is blocking that you should see that in a reply since it shows 'permission denied'

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                                          • M
                                            mrrobot @Leonardo 5
                                            last edited by

                                            @Leonardo-5 its gonna be complecated updating or installing packages in this case 😭

                                            L 1 Reply Last reply Reply Quote 0
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