Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    can't update pfsense or install packages

    Scheduled Pinned Locked Moved General pfSense Questions
    148 Posts 9 Posters 27.7k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      Ok try this. Click on the red X in the firewall log. What rule does it show has blocked that?

      M 1 Reply Last reply Reply Quote 0
      • M
        mrrobot @stephenw10
        last edited by

        @stephenw10 [2.6.0-RELEASE][admin@pfSense.xxx.local]/root: grep '1000000103' /tmp/rules.debug
        block in log inet all ridentifier 1000000103 label "Default deny rule IPv4"
        [2.6.0-RELEASE][admin@pfSense.xxx.local]/root:

        1 Reply Last reply Reply Quote 0
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          You see that on the rule that's marked '12001'?

          You would expect to see traffic blocked inbound by the default rule but not what shows in the log there.

          It could be something upstream sending back the permission denied response. You have active filtering on the gateway device?

          M 2 Replies Last reply Reply Quote 0
          • M
            mrrobot @stephenw10
            last edited by

            @stephenw10 said in can't update pfsense or install packages:

            You see that on the rule that's marked '12001'?

            i see it on rule 1000000103

            1 Reply Last reply Reply Quote 0
            • M
              mrrobot @stephenw10
              last edited by

              @stephenw10 said in can't update pfsense or install packages:

              You have active filtering on the gateway device?

              how can i check that ?

              1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Ok, so seeing traffic blocked by the default rule on WAN, like that IGMP traffic in your screenshot, is expected and not an issue. Unrelated to whatever is blocking outgoing requests here.

                What is the gateway device here?

                Try looking for states to 208.123.73.X when you try to run the update. In Diag > States filter by 208.123.73

                You should see states there unless something is blocking it on the firewall itself.

                M 1 Reply Last reply Reply Quote 0
                • M
                  mrrobot @stephenw10
                  last edited by

                  @stephenw10 running pfsense on protectli vault fw4b

                  Screenshot 2023-06-21 at 20.07.41.png

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Those are only states from LAN side clients to our subnet on https. So probably you connecting to the forum.

                    Were you running pkg update when you checked that? I expect to see a state for that on WAN only without NAT.

                    Try running a port test to it:

                    Screenshot from 2023-06-21 20-46-15.png

                    M 2 Replies Last reply Reply Quote 0
                    • M
                      mrrobot @stephenw10
                      last edited by

                      @stephenw10 said in can't update pfsense or install packages:

                      ere you running pkg update when you checked that?

                      yes

                      1 Reply Last reply Reply Quote 0
                      • M
                        mrrobot @stephenw10
                        last edited by

                        @stephenw10 said in can't update pfsense or install packages:

                        Try running a port test to it:

                        both pkg00-atx.netgate.com & pkg01-atx.netgate.com show failed

                        Screenshot 2023-06-21 at 21.49.23.png

                        1 Reply Last reply Reply Quote 0
                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          Do you see states created when running that test?

                          M 1 Reply Last reply Reply Quote 0
                          • M
                            mrrobot @stephenw10
                            last edited by

                            @stephenw10 you mean from Diag -> states ?

                            i got this when i filter 208.123.73 on WAN interface Screenshot 2023-06-21 at 22.15.32.png

                            1 Reply Last reply Reply Quote 0
                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              So still no states. Something is preventing it open states locally.

                              Do you have captive portal running?

                              M 1 Reply Last reply Reply Quote 0
                              • M
                                mrrobot @stephenw10
                                last edited by

                                @stephenw10 sorry for the late respond ! no captive portal is not active

                                1 Reply Last reply Reply Quote 0
                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  To confirm you are looking at the states correctly try running a port test against something else and then looking for those states.
                                  For example 1.1.1.1:
                                  Screenshot from 2023-06-22 18-36-04.png

                                  Screenshot from 2023-06-22 18-36-18.png

                                  M 1 Reply Last reply Reply Quote 0
                                  • M
                                    mrrobot @stephenw10
                                    last edited by

                                    @stephenw10 here are the results

                                    Screenshot 2023-06-22 at 20.45.02.png

                                    Screenshot 2023-06-22 at 20.45.46.png

                                    1 Reply Last reply Reply Quote 0
                                    • jimpJ
                                      jimp Rebel Alliance Developer Netgate
                                      last edited by

                                      From a shell prompt or Diag > Command (preferably a shell prompt), try running the following commands:

                                      $ host pkg00-atx.netgate.com
                                      $ route -n get pkg00-atx.netgate.com
                                      $ route -n -4 get pkg00-atx.netgate.com
                                      $ route -n -6 get pkg00-atx.netgate.com
                                      $ nc -vz pkg00-atx.netgate.com 443
                                      $ nc -vz4 pkg00-atx.netgate.com 443
                                      $ nc -vz6 pkg00-atx.netgate.com 443
                                      

                                      On a working system with IPv4 and IPv6 connectivity, I'd expect to see the following output:

                                      $ host pkg00-atx.netgate.com
                                      pkg00-atx.netgate.com has address 208.123.73.207
                                      pkg00-atx.netgate.com has IPv6 address 2610:160:11:18::207
                                      $ route -n get pkg00-atx.netgate.com
                                         route to: 208.123.73.207
                                      destination: 0.0.0.0
                                             mask: 0.0.0.0
                                          gateway: x.x.x.1
                                              fib: 0
                                        interface: ix3
                                            flags: <UP,GATEWAY,DONE,STATIC>
                                       recvpipe  sendpipe  ssthresh  rtt,msec    mtu        weight    expire
                                             0         0         0         0      1500         1         0
                                      $ route -n -4 get pkg00-atx.netgate.com
                                         route to: 208.123.73.207
                                      destination: 0.0.0.0
                                             mask: 0.0.0.0
                                          gateway: x.x.x.1
                                              fib: 0
                                        interface: ix3
                                            flags: <UP,GATEWAY,DONE,STATIC>
                                       recvpipe  sendpipe  ssthresh  rtt,msec    mtu        weight    expire
                                             0         0         0         0      1500         1         0
                                      $ route -n -6 get pkg00-atx.netgate.com
                                         route to: 2610:160:11:18::207
                                      destination: ::
                                             mask: ::
                                          gateway: 2xxx:xxxx:xxxx:xxxx::1
                                              fib: 0
                                        interface: gif0
                                            flags: <UP,GATEWAY,DONE,STATIC>
                                       recvpipe  sendpipe  ssthresh  rtt,msec    mtu        weight    expire
                                             0         0         0         0      1480         1         0
                                      $ nc -vz pkg00-atx.netgate.com 443
                                      Connection to pkg00-atx.netgate.com 443 port [tcp/https] succeeded!
                                      $ nc -vz4 pkg00-atx.netgate.com 443
                                      Connection to pkg00-atx.netgate.com 443 port [tcp/https] succeeded!
                                      $ nc -vz6 pkg00-atx.netgate.com 443
                                      Connection to pkg00-atx.netgate.com 443 port [tcp/https] succeeded!
                                      

                                      Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                                      Need help fast? Netgate Global Support!

                                      Do not Chat/PM for help!

                                      M 1 Reply Last reply Reply Quote 0
                                      • M
                                        mrrobot @jimp
                                        last edited by

                                        @jimp the first 3 cmds respond the same way as working system

                                        the rest is below

                                        
                                        
                                        
                                        
                                        
                                        $route -n -6 get pkg00-atx.netgate.com
                                        	route: route has not been found
                                        $nc -vz pkg00-atx.netgate.com 443
                                        	nc: connect to pkg00-atx.netgate.com port 443 (tcp) failed: Permission denied
                                        	nc: connect to pkg00-atx.netgate.com port 443 (tcp) failed: No route to host
                                        $nc -vz4 pkg00-atx.netgate.com 443
                                        	nc: connect to pkg00-atx.netgate.com port 443 (tcp) failed: Permission denied
                                        $nc -vz6 pkg00-atx.netgate.com 443
                                        	nc: connect to pkg00-atx.netgate.com port 443 (tcp) failed: No route to host
                                        
                                        
                                        
                                        1 Reply Last reply Reply Quote 0
                                        • jimpJ
                                          jimp Rebel Alliance Developer Netgate
                                          last edited by

                                          And you are certain there are no rules on the Floating tab?

                                          If you run the command pfSsh.php playback pftabledrill from a shell prompt, do you see anything listed in the sshguard or virusprot tables?

                                          Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                                          Need help fast? Netgate Global Support!

                                          Do not Chat/PM for help!

                                          M 1 Reply Last reply Reply Quote 0
                                          • M
                                            mrrobot @jimp
                                            last edited by

                                            @jimp Screenshot 2023-06-22 at 21.22.25.png
                                            Screenshot 2023-06-22 at 21.23.01.png

                                            1 Reply Last reply Reply Quote 0
                                            • First post
                                              Last post
                                            Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.