Notification: UPS ups battery is low

fjmp24

Hi,

I did a test to see if my UPS is working properly. I could see that it wasn't :-(
The UPS cuts the power very quickly (about 1 minute), which means, for example, my NAS doesn't have time to shut down properly.
My setup was working before. I updated pfSense. The problem might be coming from there.

UPS Detail

Variable 	Value
battery.charge	100
battery.charge.low	20
battery.runtime	1417
battery.type	PbAc
device.mfr	EATON
device.model	Ellipse PRO 650
device.serial	P354L18GBN
device.type	ups
driver.debug	0
driver.flag.allow_killpower	0
driver.flag.ignorelb	enabled
driver.name	usbhid-ups
driver.parameter.override.ups.delay.shutdown	90
driver.parameter.pollfreq	30
driver.parameter.pollinterval	2
driver.parameter.port	auto
driver.parameter.synchronous	auto
driver.state	updateinfo
driver.version	2.8.2
driver.version.data	MGE HID 1.46
driver.version.internal	0.53
driver.version.usb	libusb-1.0.0 (API: 0x1000102)
input.frequency	50.0
input.transfer.high	285
input.transfer.low	165
input.voltage	229.0
input.voltage.extended	no
outlet.1.desc	PowerShare Outlet 1
outlet.1.id	2
outlet.1.status	on
outlet.1.switchable	no
outlet.2.desc	PowerShare Outlet 2
outlet.2.id	3
outlet.2.status	on
outlet.2.switchable	no
outlet.desc	Main Outlet
outlet.id	1
outlet.switchable	no
output.frequency	50.0
output.frequency.nominal	50
output.voltage	230.0
output.voltage.nominal	230
ups.beeper.status	enabled
ups.delay.shutdown	90
ups.delay.start	30
ups.firmware	01.16.0020
ups.load	19
ups.mfr	EATON
ups.model	Ellipse PRO 650
ups.power	114
ups.power.nominal	650
ups.productid	ffff
ups.realpower	76
ups.serial	P354L18GBN
ups.status	OL
ups.timer.shutdown	-1
ups.timer.start	-1
ups.vendorid	0463

Extra Arguments to driver

ignorelb
override.ups.delay.shutdown = 90

Do you have an idea ? Sorry I'm newbie Thanks.

dennypage

@fjmp24 How old is the battery? Have you done a calibration test?

fjmp24

@dennypage I changed the battery this year. I don't understand : "Have you done a calibration test" ?

dennypage

@fjmp24 said in Notification: UPS ups battery is low:

I don't understand : "Have you done a calibration test" ?

Most UPSs have a "battery calibration test", "runtime calibration test", etc. You are looking for a test that runs the load off of the battery (without cutting mains) to see how the battery behaves under actual load.

Btw, you should remove the ignorelb directive from the Extra Arguments to driver section. Unless you have a very old UPS that signals low battery whenever the UPS is on battery. You almost certainly do not have such a UPS.

fjmp24

@dennypage My UPD indicate runtime: 18:21

dennypage

@fjmp24 said in Notification: UPS ups battery is low:

@dennypage My UPD indicate runtime: 18:21

Yes, but that may be completely inaccurate, especially with bad batteries. That's why you run a calibration test.

fjmp24

@dennypage I can't run the test. But there's an automated system that does it every week. I tested it without override.ups.delay.shutdown. My UPS shuts down after 30 seconds, compared to 1 minute with the override.ups.delay.shutdown.

I don't understand anything :-((

dennypage

@fjmp24 said in Notification: UPS ups battery is low:

@dennypage I can't run the test. But there's an automated system that does it every week. I tested it without override.ups.delay.shutdown. My UPS shuts down after 30 seconds, compared to 1 minute with the override.ups.delay.shutdown.

I didn't say you should remove the override.ups.delay.shutdown directive, I said you should remove the ignorelb directive.

Also, you do not have anything in the Advanced settings section, correct?

As to running a calibration test, consult your UPS manual or support from the manufacturer of your UPS.

fjmp24

I didn't say you should remove the override.ups.delay.shutdown directive, I said you should remove the ignorelb directive.

Ok, I will test without ignorelb directive.

Also, you do not have anything in the Advanced settings section, correct?

Yes

As to running a calibration test, consult your UPS manual or support from the manufacturer of your UPS.

I find anything I will search tomorow

fjmp24

If I remove ignorelb directive, my UPS shuts down after 16 seconds

fjmp24

My UPD do an automatic battery test regularly to warn when a replacement of the current battery needs to be carried out.

dennypage

@fjmp24 said in Notification: UPS ups battery is low:

If I remove ignorelb directive, my UPS shuts down after 16 seconds

This means your UPS is signaling a low battery. Either your battery is bad, or your UPS is bad. Most likely battery, but you never know. I suggest reaching out to Eaton support.