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    No available packages or branches - 23.09.1

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • M
      madbrain
      last edited by madbrain

      The list in
      System / Package manager / Available packages
      is empty.

      I'm running pfSense + 23.09.1 .

      I searched the forums and found a few commands that were suggested, but they did not work. Also references to IPv6 . The ISP I am using at the moment only supports IPv4.

      I see a notice that "Package reinstall process was ABORTED due to lack of internet connectivity" . But that is not the case. I'm typing this on a wired PC connected to the Internet through pfSense.

      I also cannot see any branches in the "branch" drop-down list at
      System / Update / System Update

      How can I refresh the package list ? Or see branches ?

      S 1 Reply Last reply Reply Quote 0
      • S
        SteveITS Galactic Empire @madbrain
        last edited by

        @madbrain is your Plus license still active?

        Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
        When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
        Upvote 👍 helpful posts!

        M 1 Reply Last reply Reply Quote 0
        • M
          madbrain @SteveITS
          last edited by

          @SteveITS does it expire? How would I check ? I upgraded from pfSense to + last year for free.

          M 1 Reply Last reply Reply Quote 0
          • M
            madbrain @madbrain
            last edited by

            @madbrain I found the activation token in my email from last year. Registered again. It's working fine now.
            It is quite a surprise to see that there is no longer a free version of pfSense +.

            S 1 Reply Last reply Reply Quote 0
            • S
              SteveITS Galactic Empire @madbrain
              last edited by

              @madbrain fyi https://www.netgate.com/blog/addressing-changes-to-pfsense-plus-homelab

              Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
              When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
              Upvote 👍 helpful posts!

              M 1 Reply Last reply Reply Quote 0
              • M
                madbrain @SteveITS
                last edited by

                @SteveITS yes, I just read that. Disappointing. I guess my license got unregistered when I restored my settings from backup.
                I'm using pfSense at home. What is the downgrade path from Plus to CE ?

                S 1 Reply Last reply Reply Quote 0
                • S
                  SteveITS Galactic Empire @madbrain
                  last edited by

                  @madbrain I don’t know if there’s a way to downgrade yet without installing CE.

                  https://docs.netgate.com/pfsense/en/latest/backup/restore-different-version.html

                  Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                  When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                  Upvote 👍 helpful posts!

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Hmm, you just re-registered using the existing token? Interesting. That shouldn't ever be required if it had previously been registered.

                    M 2 Replies Last reply Reply Quote 0
                    • M
                      madbrain @stephenw10
                      last edited by

                      @stephenw10 Yes, that's what I did. No idea why I had to, but it was required to fix my issue.

                      1 Reply Last reply Reply Quote 0
                      • M
                        madbrain @stephenw10
                        last edited by

                        @stephenw10 said in No available packages or branches - 23.09.1:

                        Hmm, you just re-registered using the existing token? Interesting. That shouldn't ever be required if it had previously been registered.

                        I think I know what happened. Before installing pfSense, I disabled the motherboard 1Gbe NIC in the UEFI. I only needed 2 NICs and those needs were served by an Intel X550-T2.
                        Earlier this week, I experimented with dual WAN. This required a third NIC. So, I enabled the motherboard NIC in the UEFI.

                        It's pretty lame if a BIOS setting change can invalidate the license ...

                        GertjanG S 2 Replies Last reply Reply Quote 1
                        • GertjanG
                          Gertjan @madbrain
                          last edited by

                          @madbrain said in No available packages or branches - 23.09.1:

                          It's pretty lame if a BIOS setting change can invalidate the license ...

                          Microsoft can invalide a Windows license when you change hardware of your device ...

                          No "help me" PM's please. Use the forum, the community will thank you.
                          Edit : and where are the logs ??

                          M 1 Reply Last reply Reply Quote 0
                          • S
                            SteveITS Galactic Empire @madbrain
                            last edited by

                            @madbrain the NDI is calculated at least partly by the NICs, and the license is tied to the NDI.

                            Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                            When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                            Upvote 👍 helpful posts!

                            M 1 Reply Last reply Reply Quote 1
                            • M
                              madbrain @Gertjan
                              last edited by

                              @Gertjan Yes, they can, but I have only seen it happen when the CPU / motherboard changes. Not adding or removing a NIC through a BIOS setting.

                              1 Reply Last reply Reply Quote 0
                              • M
                                madbrain @SteveITS
                                last edited by

                                @SteveITS I see. Today, I added a 4th NIC, a PCI-E I-225V (B3). The NIC works great. However, my Plus license has been invalidated again. And unlike the last time 12 days ago when I added a NIC with a BIOS setting change, using the activation token I got a year ago did not work, unfortunately.

                                Is there anything that can be done to fix ? My understanding was that existing users of pfSense Plus Home+Lab would be able to continue using the software. Not being able to update or install packages is a pretty big problem.

                                S 1 Reply Last reply Reply Quote 0
                                • S
                                  SteveITS Galactic Empire @madbrain
                                  last edited by

                                  @madbrain You can reach out to Netgate TAC and ask but I wouldn’t get my hopes up. If you expect to be changing hardware I would just use CE and avoid this problem.

                                  Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                                  When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                                  Upvote 👍 helpful posts!

                                  1 Reply Last reply Reply Quote 0
                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    Send me the order number and NDI in chat and I can check it.

                                    1 Reply Last reply Reply Quote 1
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