Cannot connect to netgate servers during fresh pfsense install
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Hey @Velocio did you resolve this? I'm running into the same issue except I'm trying to install on this device: https://www.amazon.com/dp/B07FKMJGD6?psc=1&ref=ppx_yo2ov_dt_b_product_details (protectli vault FW4B 4GB Ram, 32GB mSATA, etc)
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Some troubleshooting data is required here.
https://docs.netgate.com/pfsense/en/latest/install/netinstaller.html#troubleshootingDrop to the shell in the installer and try to ping 8.8.8.8. If that fails run
ifconfig
and check that the WAN expected interface has a valid IP address.Steve
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@stephenw10 I"m having the same issue since yesterday. just went to terminal exiting the installer and saw that all was good and working. Ip address communicates with gateway and external ips, including 8.8.8.8 and dns is also properly working.
Any idea what can we do ?
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Try to ping
files.netgate.com
. Make sure that resolves and responds. -
@stephenw10
Hello, tks for the reply!It works like a charm....
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Hmm, should work. Let me check here.....
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Working OK here. What error are you seeing exactly?
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This one!
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Right. Checking...
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Hmm, try running:
cat /var/log/messages
You should see at the end of that log the dhcp client succeeding, unbound starting and ntp updating the system time. -
Hey thats the same error message I am receiving. I saw in another post someone had to use a legacy installer. I will try that and let you all know how that works
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Well we have found one bug that we are looking at that can present like that.
Check the messages log for ntp failing like:May 13 14:19:14 pfSense-install ntpd[2374]: ntpd exiting on signal 15 (Terminated)
We are working one that.
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@stephenw10 Getting the same error here (me too!). Is there an alternate install method (full iso?), or lacking that, how long until this bug is squashed?
Will this require a new install media, or is it somehow related to your servers?
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Are you seeing the ntp error in the logs?
What are you trying to install?
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Hello @stephenw10
Thanks in advance for the support!
Sorry for the delay. This is the complete var/log files so you can analyze.
Any other info i can get to help you ?
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Ok so you are seeing the ntp failure:
May 14 13:41:55 pfSense-install ntpd[1611]: ntpd 4.2.8p17@1.4004-o Thu Feb 1 07:12:45 UTC 2024 (1): Starting May 14 13:41:55 pfSense-install ntpd[1611]: Command line: /usr/local/sbin/ntpd -g -q -c /tmp/tmp.oZj0zqxJBv 216.239.35.0 216.239.35.4 216.239.35.8 216.239.35.12 May 14 13:41:55 pfSense-install ntpd[1611]: ---------------------------------------------------- May 14 13:41:55 pfSense-install ntpd[1611]: ntp-4 is maintained by Network Time Foundation, May 14 13:41:55 pfSense-install ntpd[1611]: Inc. (NTF), a non-profit 501(c)(3) public-benefit May 14 13:41:55 pfSense-install ntpd[1611]: corporation. Support and training for ntp-4 are May 14 13:41:55 pfSense-install ntpd[1611]: available at https://www.nwtime.org/support May 14 13:41:55 pfSense-install ntpd[1611]: ---------------------------------------------------- May 14 13:42:35 pfSense-install ntpd[1611]: ntpd exiting on signal 15 (Terminated)
Do you have something blocking ntp? Just your ISP filtering it?
Either way that is the bug we are currently fixing.
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@stephenw10 Thanks! Glad to know the logs helped!
Btw, NOTHING is blocked on our side. Got full access and I'm actively using ntp for my local servers.
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Can you query those servers like?:
[24.03-RELEASE][admin@1100-3.stevew.lan]/root: ntpdate -q 216.239.35.4 server 216.239.35.4, stratum 1, offset -0.000897, delay 0.03636 14 May 15:54:56 ntpdate[93711]: adjust time server 216.239.35.4 offset -0.000897 sec
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@stephenw10 I'm installing the netgate-installer-amd64.img via USB.
I get the same errors @vdiago is getting.
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@undrwater Same NTP errors logged. Also unable to query ntp manually?