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    Can't login to GUI

    Scheduled Pinned Locked Moved General pfSense Questions
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    • chudakC
      chudak @chudak
      last edited by

      @chudak

      That’s what I found in one of the browsers:

      Crash report begins. Anonymous machine information:

      amd64
      15.0-CURRENT
      FreeBSD 15.0-CURRENT #0 plus-RELENG_24_03-n256311-e71f834dd81: Fri Apr 19 00:28:14 UTC 2024 root@freebsd:/var/jenkins/workspace/pfSense-Plus-snapshots-24_03-main/obj/amd64/Y4MAEJ2R/var/jenkins/workspace/pfSense-Plus-snapshots-24_03-main/sources/FreeBS

      Crash report details:

      No PHP errors found.

      No FreeBSD crash data found.

      chudakC 1 Reply Last reply Reply Quote 0
      • chudakC
        chudak @chudak
        last edited by

        @chudak

        I will try rebooting tomorrow

        But it’s still interesting what went wrong without any issues or emails or anything else reported by pfS

        chudakC 1 Reply Last reply Reply Quote 0
        • chudakC
          chudak @chudak
          last edited by

          I wonder what does resetwebgui do via ssh 12) PHP shell + Netgate pfSense Plus tools

          anyone?

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            It does:

            // parse config.xml
            config_set_path('', parse_config(true));
            $default_theme = "pfSense.css";
            $default_columns = 2;
            $default_widgets = "system_information:col1:show,interfaces:col2:show";
            
            echo "Resetting webGUI:\n";
            echo "  Theme to " . $default_theme . "\n";
            echo "  Dashboard columns to " . $default_columns . "\n";
            echo "  Top navigation to scroll\n";
            echo "  Widgets to System Information and Interfaces\n";
            echo "...";
            
            config_set_path('system/webgui/webguicss', $default_theme);
            config_set_path('system/webgui/dashboardcolumns', $default_columns);
            
            config_del_path('system/webgui/webguifixedmenu');
            
            config_set_path('widgets/sequence', $default_widgets);
            
            write_config("pfSsh.php reset webGUI");
            
            echo "done.\n";
            

            So it resets the dashboard to the default layout. Useful if you have added a broken widget for example because you are always first taken to the dashboard.

            chudakC 1 Reply Last reply Reply Quote 0
            • chudakC
              chudak @stephenw10
              last edited by

              @stephenw10 said in Can't login to GUI:

              It does:

              // parse config.xml
              config_set_path('', parse_config(true));
              $default_theme = "pfSense.css";
              $default_columns = 2;
              $default_widgets = "system_information:col1:show,interfaces:col2:show";
              
              echo "Resetting webGUI:\n";
              echo "  Theme to " . $default_theme . "\n";
              echo "  Dashboard columns to " . $default_columns . "\n";
              echo "  Top navigation to scroll\n";
              echo "  Widgets to System Information and Interfaces\n";
              echo "...";
              
              config_set_path('system/webgui/webguicss', $default_theme);
              config_set_path('system/webgui/dashboardcolumns', $default_columns);
              
              config_del_path('system/webgui/webguifixedmenu');
              
              config_set_path('widgets/sequence', $default_widgets);
              
              write_config("pfSsh.php reset webGUI");
              
              echo "done.\n";
              

              So it resets the dashboard to the default layout. Useful if you have added a broken widget for example because you are always first taken to the dashboard.

              I will wait on using it , thx

              6aaf4533-1112-4e1f-a222-1855eda230d6-image.png

              That's what I got on incognito browser

              GertjanG 1 Reply Last reply Reply Quote 0
              • GertjanG
                Gertjan @chudak
                last edited by

                @chudak

                Time to find out what written here :
                fab51733-6b17-40a3-bc52-ee8fe332b841-image.png

                No "help me" PM's please. Use the forum, the community will thank you.
                Edit : and where are the logs ??

                chudakC 1 Reply Last reply Reply Quote 0
                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  Can you click on that to reach the crash report?

                  Can you visit any other page if you go to it directly? Like: https://<firewall_ip>/status_logs.php

                  chudakC 1 Reply Last reply Reply Quote 0
                  • chudakC
                    chudak @Gertjan
                    last edited by

                    @Gertjan said in Can't login to GUI:

                    @chudak

                    Time to find out what written here :
                    fab51733-6b17-40a3-bc52-ee8fe332b841-image.png

                    The web server encountered an error processing this request.

                    Check the Crash Reporter for details.
                    50x Error

                    1 Reply Last reply Reply Quote 0
                    • chudakC
                      chudak @stephenw10
                      last edited by chudak

                      @stephenw10 said in Can't login to GUI:

                      Can you click on that to reach the crash report?

                      Can you visit any other page if you go to it directly? Like: https://<firewall_ip>/status_logs.php

                      Yes actually!!!

                      But not dashboard

                      What does it mean?

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Almost certainly that something on the dashboard is triggering the issue.

                        What widgets do you have enabled there?

                        chudakC 1 Reply Last reply Reply Quote 0
                        • chudakC
                          chudak @stephenw10
                          last edited by

                          @stephenw10

                          Hard to say, can't remember

                          I'd say all :)

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Well running that phpshell script will set the dash back to the defaults if needed. Or you can roll back the config if you just added something to the dash.

                            chudakC 1 Reply Last reply Reply Quote 0
                            • chudakC
                              chudak @stephenw10
                              last edited by

                              @stephenw10 said in Can't login to GUI:

                              Well running that phpshell script will set the dash back to the defaults if needed. Or you can roll back the config if you just added something to the dash.

                              I will try rebooting tomorrow

                              I have not touched anything at all on the dash, so 🤷🏼‍♂️

                              Another issue is - what’s the best way to troubleshoot for users in similar situations. So far no answer yet

                              I must tell that today's exchange was useful

                              Thx guys!

                              GertjanG 1 Reply Last reply Reply Quote 0
                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                Check the System and Webgui logs. Use the CLI if the webgui is not available at all.

                                1 Reply Last reply Reply Quote 0
                                • GertjanG
                                  Gertjan @chudak
                                  last edited by

                                  @chudak said in Can't login to GUI:

                                  what’s the best way to troubleshoot for users in similar situations.

                                  As my signature : always start looking at the logs.
                                  Don't care if the GUI or whatever isn't working : the logs are always (every system on the planet) here : /var/log/
                                  Logs files are always great : the tell you when the system is happy, you'll learn to see what logs look like if all is well.
                                  When things go downhill, you'll spot the new lines / messages and these tell you what is up.

                                  No "help me" PM's please. Use the forum, the community will thank you.
                                  Edit : and where are the logs ??

                                  1 Reply Last reply Reply Quote 0
                                  • chudakC
                                    chudak
                                    last edited by

                                    The system is back to normal without me doing anything today !!!

                                    S 1 Reply Last reply Reply Quote 0
                                    • JonathanLeeJ
                                      JonathanLee
                                      last edited by

                                      There is a GUI security feature that will lock the gui out under some attack conditions. It self locks for a specific time

                                      Make sure to upvote

                                      chudakC 1 Reply Last reply Reply Quote 0
                                      • chudakC
                                        chudak @JonathanLee
                                        last edited by

                                        @JonathanLee said in Can't login to GUI:

                                        There is a GUI security feature that will lock the gui out under some attack conditions. It self locks for a specific time

                                        Really? And where is it configured and how do I know it was invoked?

                                        I did run multiple pings from other countries, so it could be treated as an attack, I guess.

                                        1 Reply Last reply Reply Quote 0
                                        • stephenw10S
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          If you fail to login 3 times from the same source IP it will get locked out by sshguard. When that happens you won't be able to connect at all. You won't see the login screen. What you're seeing is not that.

                                          https://docs.netgate.com/pfsense/en/latest/config/advanced-admin.html#login-protection

                                          JonathanLeeJ chudakC 2 Replies Last reply Reply Quote 1
                                          • JonathanLeeJ
                                            JonathanLee @stephenw10
                                            last edited by JonathanLee

                                            @stephenw10 I learned that the hard way :)

                                            Make sure to upvote

                                            1 Reply Last reply Reply Quote 0
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