ONLINE LOW BATTERY message

netboy

@dennypage Thanks - I did order the ORIGINAL APC battery from amazon (sold directly by Amazon )

netboy

@dennypage I replaced the battery with APC original battery from Amazon and it is now approx 6+ hours and the nut server seems to be stuck with the old config.

Any idea how to troubleshoot this issue?

Thanks

w0w

@netboy
If it has already been charging for more than 16 hours and still won't work, you can try the solution found here.

dennypage

@netboy said in ONLINE LOW BATTERY message:

I replaced the battery with APC original battery from Amazon and it is now approx 6+ hours and the nut server seems to be stuck with the old config.

See the line that says:

ups.status                      OL LB

That indicates that your UPS is (still) actively reporting low battery.

You may need to perform an action on the UPS itself to reset the bad battery state. Either a self-test or a reboot. Check your UPS's manual.

Btw, while you're at it you probably want to set the battery date. Check the upsrw command to see if you can set the field called [battery.date] field. If not, then you will have to do it on the UPS itself.

netboy

@dennypage said in ONLINE LOW BATTERY message:

self-test

Ok did a manual reeset (I belive press and hold start button and it blinkcs for 20 seconds or so).
Now the status says low battery and charging

netboy

@netboy Back to status OL LB - How to reset BE850G - any idea ? The manual does not detail how to reset

tedquade

@netboy Leave it on to charge for 16 hours or so before passing judgment. I just installed a new APC UPS and instructions say so.

Ted

netboy

@tedquade said in ONLINE LOW BATTERY message:

@netboy Leave it on to charge for 16 hours or so before passing judgment. I just installed a new APC UPS and instructions say so.

Ted

Ok patience is warranted on my part

provels

Just throwing this out here. If you cannot change the battery replacement date from the console (like me!), you can download a copy of APC's PowerChute Personal Edition and use it to set the date from a Windows PC.

netboy

@provels said in ONLINE LOW BATTERY message:

Just throwing this out here. If you cannot change the battery replacement date from the console (like me!), you can download a copy of APC's PowerChute Personal Edition and use it to set the date from a Windows PC.

I have UPS attached to pfsense netgatge 2100 - I am aware of powerchute software - the only problem is I have to take a WINDOWS PC / LAPTOP and then install the software and connect to the battery. I might do this if 16 hours have passed. Any way thanks for the suggestion

w0w

@netboy said in ONLINE LOW BATTERY message:

How to reset BE850G - any idea ? The manual does not detail how to reset

From link I've posted above. In case you didn't read that or missed:

instructions from APC's e-mail support:

Disconnect any attached load.
Turn off the UPS
Unplug the UPS from the wall socket.
Disconnect the UPS internal battery.
Push and hold the "On" button on the UPS for 5 seconds.
Reconnect internal battery.
Plug UPS in to known good power source.
Turn the UPS ON.

netboy

@w0w said in ONLINE LOW BATTERY message:

@netboy said in ONLINE LOW BATTERY message:

How to reset BE850G - any idea ? The manual does not detail how to reset

From link I've posted above. In case you didn't read that or missed:

instructions from APC's e-mail support:

Disconnect any attached load.

Turn off the UPS

Unplug the UPS from the wall socket.

Disconnect the UPS internal battery.

Push and hold the "On" button on the UPS for 5 seconds.

Reconnect internal battery.

Plug UPS in to known good power source.

Turn the UPS ON.

I am aware of the above instructions for Easy-UPS - unfortunately I guess this does not apply to BE750G unless somebody says I am wrong!

w0w

@netboy
It's the same for the back series UPS.

netboy

@w0w Ok shall try it

netboy

@netboy The procedure did not work

w0w

@netboy
Do the 16hrs already have been passed?
If yes then you should try what @provels recommended to do.

netboy

@w0w No... that is my next milestone

netboy

@dennypage This is what worked for APC battery ES 750G FYI

Installed powerchute software in windows machine. Connected the APC
Ran self test
Changed battery date (battery date not possible to change using NUT command line upsrw)

tedquade

@netboy Your UPS battery fun caused me to take a look at the array of UPS devices I have and found the unit on my wife computer had a dodgy battery (aborted self test). Installed new battery and it now passes.

I have two others that I still need to dig into.

Thanks for prompting me to look at my own stuff!

Ted

netboy

@tedquade said in ONLINE LOW BATTERY message:

@netboy Your UPS battery fun caused me to take a look at the array of UPS devices I have and found the unit on my wife computer had a dodgy battery (aborted self test). Installed new battery and it now passes.

I have two others that I still need to dig into.

Thanks for prompting me to look at my own stuff!

Ted

I wanted to document my experience so that it will help others if they encounter similar problems. Many folks in this forum helped me a lot and I am very thankful.