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    4200 returned after RMA still broken

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • D Offline
      ddbnj
      last edited by

      I received my 4200 MAX from a repair from netgate. Last night it booted normally.

      I configured it manually, meaning I did not restore another configuration.

      Last night I halted the system from the GUI.

      This morning I connected it to power and it failed to boot. It is stuck on the orange light. If I hold the power button, the orange light flashes orange slowly.

      I entered a ticket but want to get the input of others here.

      The console output is below:

      4200 console crash.JPG

      I hope this is addressed, I needed this to work 3 weeks ago.

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      • stephenw10S Offline
        stephenw10 Netgate Administrator
        last edited by

        Hmm, so you never restored a config? And it's running 24.11?

        The power LED never changes to blue? Just always orange, either steady or flashing?

        What do you see from the loader before the menu there?

        D 2 Replies Last reply Reply Quote 0
        • D Offline
          ddbnj @stephenw10
          last edited by

          @stephenw10

          Running 24.11. I initially set up manually, but then I copied my DCHP static mappings from a text file to this one. Restored from that modified config file. rebooted without issue with new mappings.

          Failed after halting system. Interestingly, after a halt from the GUI, the lights on the unit remained on.

          Tech support wants me to reimage. I'll see what the boot menu shows in it's current state and report back.

          D 1 Reply Last reply Reply Quote 0
          • D Offline
            ddbnj @ddbnj
            last edited by

            This post is deleted!
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            • stephenw10S Offline
              stephenw10 Netgate Administrator
              last edited by

              Hmm, it would have been re-imaged when it was tested during the RMA. But that would confirm if it's somehow a config issue.

              Do you have an SSD in it? Have you fitted one yourself? There is a known issue that can present like this.

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              • D Offline
                ddbnj @stephenw10
                last edited by

                @stephenw10

                It's very strange.

                I powered on the 4200 max while attached to console.

                Hit esc to enter bios so I hit it.

                No change to bios, just exited without saving.

                Now the 4200 boots up without issue.

                I'm going to try and reproduce the failure after halt.

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                • stephenw10S Offline
                  stephenw10 Netgate Administrator
                  last edited by

                  The known issue presents as the SSD failing to be detected after halting the system and then trying to power up with the power button. But it should boot normally after a full power cycle (pulling the power entirely).

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                  • D Offline
                    ddbnj @stephenw10
                    last edited by

                    @stephenw10

                    The error reproduces.

                    I halted from the console.

                    No errors on console (attached) but the blue light stays on steady and the yellow flashes yellow.

                    Cut power (pull plug from outlet)

                    wait 30s

                    reconnect power.

                    System hangs on boot (see console log attached)

                    4200 max console hang after halt.txt

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                    • stephenw10S Offline
                      stephenw10 Netgate Administrator
                      last edited by

                      Hmm, nothing there looks like a problem. Pretty much exactly the output I see....

                      Can you make it boot again by entering the BIOS setup and then compare the loader output?

                      D 1 Reply Last reply Reply Quote 0
                      • D Offline
                        ddbnj @stephenw10
                        last edited by

                        @stephenw10

                        I powered off.

                        Booted up

                        Entered bios

                        exited without saving

                        and it booted up pfsense plus.

                        I attached the console output.4200 max boots after entering and exiting bios.txt

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                        • D Offline
                          ddbnj
                          last edited by

                          Reinstalled pfsense plus 24.11. Fingers crossed.

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                          • D Offline
                            ddbnj
                            last edited by

                            Update: Netgate TAC lite converted my old CE config to Plus and so far it is booting normally.

                            I'm surprised that a config error would kill the boot process. I didn't know the config would affect boot parameters.

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                            • stephenw10S Offline
                              stephenw10 Netgate Administrator
                              last edited by

                              No me either but I'd quite like to find out! Are you able to make the failing config available to us to check?

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