Hi Jim, thanks for replying.
After the year anniversary of my SG-2440 purchase, I lost access to the memstick factory images in the pfSense portal.
I opened a ticked and received this response from support:
"We restrict the factory image downloads to match the active support time of the device. An active gold subscription doesn't allow access to the factory images. Purchasing an SG series device will give you 2 software support incidents (after registering the serial #) and will grant access to the factory images for as long as that subscription is active. Our current policy, unfortunately, doesn't allow for inactive support members to have access to the factory images."
I would expect that I would have access to the same level of firmware, even without a support agreement for the supported life of the device. For this particular unit, I use for my home network and don't require a support contract. It doesn't seem right to have to go down to CE on an SG-2440 if I choose to do a clean install in the future.
I appreciate your assistance,
Marco