@garyd9:
@whosmatt:
In addition to the RMA taking 3 months, he got back the same board, as verified by serial number.
THREE MONTHS?
From SM's warranty (available here: https://www.supermicro.com/support/Warranty/):
If returned products are: a) within the warranty period, b) accompanied by the proper Return Materials Authorization ("RMA") and c) defective as determined by Supermicro; Supermicro will, at its option: 1) repair the defective product within 10 working days, 2) replace the defective product with a refurbished product or 3) issue a credit to the Customer for the current value of the product. For purposes of this Limited Warranty, "refurbished" means a product or part that has been returned to its original specifications.
(note the "10 working days") In addition, in regards to replacement, there is this:
All product replacements are subject to quantity available in Supermicro stock. If Supermicro does not have stock to replace the returned products, Supermicro shall have at least 30 days to manufacture and replace the returned products.
It sounds like your friend is considerably more patient than I am. After the 10 working days, I'd have been on the phone with SM quoting their own warranty text to them. If they hadn't repaired within 10 days, they should have sent a refurb.. or manufactured a brand new one for him/her.
Yeah, I don't really know. I asked him about it today after reading this post. He was in contact with SM the entire time. The board went to Taiwan (from California) for repair. Apparently he is indeed very patient. It was a A1SRi-2758F IIRC.