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    pfSense 23.01 TAC Subscription expired

    Scheduled Pinned Locked Moved General pfSense Questions
    48 Posts 16 Posters 9.3k Views
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    • H
      hispeed @joker169
      last edited by

      @stephenw10
      I have the same problem now since 9 days. Do I need to reboot my pfsense? I have a Shop acount and can login.

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        What error are you actually seeing?
        This thread is old and some of the issues discussed have been fixed.
        The most common cause of many of these is that the NDI has changed since it was registered. Usually because a new NIC was added or replaced.

        H 1 Reply Last reply Reply Quote 0
        • H
          hispeed @stephenw10
          last edited by

          @stephenw10
          I see the following:

          Contract type
          pfSense TAC Lite
          Zero to ping only
          Support start
          2022-05-09
          Support end
          2023-05-09
          Support status
          EXPIRED
          

          The NDI should be the same but i'm not 100% sure. I upgraded from CE and I updated to the latest Version a few weeks ago without any problem. It's a virtual pfsense on a esxi host.

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Ah, OK. If it's just expired like that you should be able re-register it with a new key. What does the register page show?

            joker169J 1 Reply Last reply Reply Quote 0
            • joker169J
              joker169 @stephenw10
              last edited by

              @stephenw10

              Having the same issue:

              80bdfecb-ee00-43fe-a836-8daa5b1bcc78-image.png

              531b7710-3bef-4577-8934-a4468e154d54-image.png

              1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                That's a CE install that you upgraded?
                Is it unable to see packages?

                joker169J 1 Reply Last reply Reply Quote 0
                • joker169J
                  joker169 @stephenw10
                  last edited by

                  @stephenw10

                  I upgraded from CE to TAC before the 23.xx update, it did not show expired status before updating.

                  It sees the packages:
                  1bf72b9d-e005-4b19-b054-1482c0e1a5c6-image.png

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Does it show available packages though?

                    joker169J 1 Reply Last reply Reply Quote 0
                    • joker169J
                      joker169 @stephenw10
                      last edited by

                      @stephenw10

                      Yes
                      f3c800a2-d58c-44d7-b1b3-f5a5debd2442-image.png

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        OK so you still have access to the pkg repos. You just want to be able to renew your subscription?

                        joker169J 1 Reply Last reply Reply Quote 0
                        • joker169J
                          joker169 @stephenw10
                          last edited by joker169

                          @stephenw10

                          Mainly just wanted to get rid of the expired status. But if it will be a pain to resolve, then I'll just leave it as is.

                          EDIT: I have a new activation key from 2-15-23 just no way to apply

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Hmm, that should have been fixed a while back...
                            Let me see...

                            H 1 Reply Last reply Reply Quote 0
                            • H
                              hispeed @stephenw10
                              last edited by

                              @stephenw10

                              I also see the packages and also the register page:

                              901584b4-84b0-4578-b594-5f6fafea26d8-image.png

                              c568535d-1b44-4d03-8e41-75254ff61099-image.png

                              bf94704e-07e9-4c6f-9b59-3b4ecd0ffdf2-image.png

                              Probably there is still a problem around deep in the code.

                              K 1 Reply Last reply Reply Quote 0
                              • K
                                KimbleWorshack @hispeed
                                last edited by

                                I am also experiencing the issue where my support license shows as expired, but the box to paste a new license key is grayed out and does not allow me to paste it.

                                Like some of the others, I am able to see a list of available packages to install.

                                9e4ad38c-d7c6-42ee-a4da-6ef54cc533dd-image.png

                                a99a8865-1b99-4cba-892c-5d14b79fa396-image.png

                                a06ae1fa-7022-4dc3-b34c-d1964e88c045-image.png

                                1 Reply Last reply Reply Quote 0
                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Are you still seeing that?

                                  Please send me your NDI in chat if so.

                                  1 Reply Last reply Reply Quote 0
                                  • NollipfSenseN
                                    NollipfSense
                                    last edited by

                                    Had the same this morning...it's like it didn't recognized that it had been registered despite on Plus version. So, I re-registered and still had a hiccup, then upgrade failure, rebooted, tried again and all was good.

                                    pfSense+ 23.09 Lenovo Thinkcentre M93P SFF Quadcore i7 dual Raid-ZFS 128GB-SSD 32GB-RAM PCI-Intel i350-t4 NIC, -Intel QAT 8950.
                                    pfSense+ 23.09 VM-Proxmox, Dell Precision Xeon-W2155 Nvme 500GB-ZFS 128GB-RAM PCIe-Intel i350-t4, Intel QAT-8950, P-cloud.

                                    1 Reply Last reply Reply Quote 1
                                    • C
                                      cannyclever @stephenw10
                                      last edited by

                                      @stephenw10 I too am having the same issue, former CE install upgraded to 23.01... Can you assist?

                                      1 Reply Last reply Reply Quote 0
                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        Send me your NDI in chat and I'll check it.

                                        1 Reply Last reply Reply Quote 0
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