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    pfSense 23.01 TAC Subscription expired

    Scheduled Pinned Locked Moved General pfSense Questions
    48 Posts 16 Posters 9.3k Views
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    • H
      hispeed @stephenw10
      last edited by

      @stephenw10
      I see the following:

      Contract type
      pfSense TAC Lite
      Zero to ping only
      Support start
      2022-05-09
      Support end
      2023-05-09
      Support status
      EXPIRED
      

      The NDI should be the same but i'm not 100% sure. I upgraded from CE and I updated to the latest Version a few weeks ago without any problem. It's a virtual pfsense on a esxi host.

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Ah, OK. If it's just expired like that you should be able re-register it with a new key. What does the register page show?

        joker169J 1 Reply Last reply Reply Quote 0
        • joker169J
          joker169 @stephenw10
          last edited by

          @stephenw10

          Having the same issue:

          80bdfecb-ee00-43fe-a836-8daa5b1bcc78-image.png

          531b7710-3bef-4577-8934-a4468e154d54-image.png

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            That's a CE install that you upgraded?
            Is it unable to see packages?

            joker169J 1 Reply Last reply Reply Quote 0
            • joker169J
              joker169 @stephenw10
              last edited by

              @stephenw10

              I upgraded from CE to TAC before the 23.xx update, it did not show expired status before updating.

              It sees the packages:
              1bf72b9d-e005-4b19-b054-1482c0e1a5c6-image.png

              1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Does it show available packages though?

                joker169J 1 Reply Last reply Reply Quote 0
                • joker169J
                  joker169 @stephenw10
                  last edited by

                  @stephenw10

                  Yes
                  f3c800a2-d58c-44d7-b1b3-f5a5debd2442-image.png

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    OK so you still have access to the pkg repos. You just want to be able to renew your subscription?

                    joker169J 1 Reply Last reply Reply Quote 0
                    • joker169J
                      joker169 @stephenw10
                      last edited by joker169

                      @stephenw10

                      Mainly just wanted to get rid of the expired status. But if it will be a pain to resolve, then I'll just leave it as is.

                      EDIT: I have a new activation key from 2-15-23 just no way to apply

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Hmm, that should have been fixed a while back...
                        Let me see...

                        H 1 Reply Last reply Reply Quote 0
                        • H
                          hispeed @stephenw10
                          last edited by

                          @stephenw10

                          I also see the packages and also the register page:

                          901584b4-84b0-4578-b594-5f6fafea26d8-image.png

                          c568535d-1b44-4d03-8e41-75254ff61099-image.png

                          bf94704e-07e9-4c6f-9b59-3b4ecd0ffdf2-image.png

                          Probably there is still a problem around deep in the code.

                          K 1 Reply Last reply Reply Quote 0
                          • K
                            KimbleWorshack @hispeed
                            last edited by

                            I am also experiencing the issue where my support license shows as expired, but the box to paste a new license key is grayed out and does not allow me to paste it.

                            Like some of the others, I am able to see a list of available packages to install.

                            9e4ad38c-d7c6-42ee-a4da-6ef54cc533dd-image.png

                            a99a8865-1b99-4cba-892c-5d14b79fa396-image.png

                            a06ae1fa-7022-4dc3-b34c-d1964e88c045-image.png

                            1 Reply Last reply Reply Quote 0
                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              Are you still seeing that?

                              Please send me your NDI in chat if so.

                              1 Reply Last reply Reply Quote 0
                              • NollipfSenseN
                                NollipfSense
                                last edited by

                                Had the same this morning...it's like it didn't recognized that it had been registered despite on Plus version. So, I re-registered and still had a hiccup, then upgrade failure, rebooted, tried again and all was good.

                                pfSense+ 23.09 Lenovo Thinkcentre M93P SFF Quadcore i7 dual Raid-ZFS 128GB-SSD 32GB-RAM PCI-Intel i350-t4 NIC, -Intel QAT 8950.
                                pfSense+ 23.09 VM-Proxmox, Dell Precision Xeon-W2155 Nvme 500GB-ZFS 128GB-RAM PCIe-Intel i350-t4, Intel QAT-8950, P-cloud.

                                1 Reply Last reply Reply Quote 1
                                • C
                                  cannyclever @stephenw10
                                  last edited by

                                  @stephenw10 I too am having the same issue, former CE install upgraded to 23.01... Can you assist?

                                  1 Reply Last reply Reply Quote 0
                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    Send me your NDI in chat and I'll check it.

                                    1 Reply Last reply Reply Quote 0
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