NUT with Riello Sentinel Pro 2200 USB connection cant make it work

Unoptanio

@dennypage said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

usbhid-up

can't find anything for usbhid-up

dennypage

@Unoptanio said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

can't find anything for usbhid-up

Well, that's a problem.

If you have anything left in the Extra Arguments to driver section or the Additional configuration lines for upsmon.conf section, please remove it and try again.

Also, if you have a bunch of stuff filling your logs, it might be easier to log into the system and execute this command instead:

grep usbhid-ups /var/log/system.log*

Unoptanio

@dennypage

null

Unoptanio

@Unoptanio

I clicked on SAVE now it goes. but the next reboot same problem

Very strange it only happens with this Riello Sentinel Pro 2200

dennypage

@Unoptanio

@dennypage said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

If you have anything left in the Extra Arguments to driver section or the Additional configuration lines for upsmon.conf section, please remove it and try again.

You still have debug_min = 6 in the Extra Arguments to driver section. Please remove it.

Unoptanio

@dennypage said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

ncora debug_min = 6 nella sezione Argomenti aggiuntivi al driver. Per favore rimuovilo.

Rispondi al preventivo 0

ok. removed debug_min = 6 Save and now i reboot one moment....

same problem

Unoptanio

click on restart.....now work
When I first start pfsense it never works

all empty

dennypage

@Unoptanio We still need the log entries for usbhid-ups. I suggest that you log into the system and use the grep command show above to get the entries.

If you can't find anything for usbhid-ups, then post the entire log for the first two minutes following a reboot. If you are worried about sensitive information, you can PM me instead.

While you are there, can you also get the content of these two files please:

/usr/local/etc/nut/ups.conf
/usr/local/etc/rc.d/nut.sh

Unoptanio

@dennypage

ups.conf

#!/bin/sh
# This file was automatically generated
# by the pfSense service handler.

rc_start() {
	echo starting NUT
	/usr/bin/killall -q -9 upsmon
	/usr/bin/killall -q -9 upsd
	/usr/bin/killall -q -9 upsdrvctl
	/usr/bin/killall -q -9 riello_usb
	/usr/local/sbin/upsmon
	/usr/local/sbin/upsdrvctl start &
	sleep 1
	/usr/local/sbin/upsd -u root
	return 0
}

rc_stop() {
	echo stopping NUT
	/usr/bin/killall -q upsmon
	/usr/bin/killall -q upsd
	/usr/bin/killall -q upsdrvctl
	/usr/bin/killall -q riello_usb
	return 0
}

rc_restart() {
	rc_stop
	rc_start

}

case $1 in
	start)
		rc_start
		;;
	stop)
		rc_stop
		;;
	restart)
		rc_restart
		;;
esac

nut.sh

[SentinelPro]
driver=riello_usb
port=auto

Unoptanio

This post is deleted!

Unoptanio

This post is deleted!

dennypage

@Unoptanio said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

riello_usb

Well, there's the first issue. My bad. I was telling you to look for usbhid-ups, but your driver is riello_usb.

Sorry about that!

dennypage

@Unoptanio The full logs were very insightful.

NUT is being started twice in quick succession at boot. It looks like all packages are being stopped and restarted due to high initial packet loss on the WAN immediately after startup.

It's not clear clear to me why the riello driver unable able to properly communicate with the UPS on the second attempt. The first connection takes ~1 second, while the second takes ~9. Definitely not normal. Perhaps the USB connection is lingering somehow, or perhaps the UPS is overly stateful and isn't in a welcoming state for the second connection. I don't know--those are just guesses.

There are a couple of things I can suggest:

If you haven't already installed the 2.8.1 test version discussed in the main NUT support thread, I would recommend doing so. There are a lot of changes in the riello driver post 2.8.0.
You can try adding maxretry=10 to the Extra Arguments to driver section. This will instruct the driver to retry the initial connection to the riello up to 10 times, with a 5 second delay between each attempt.

In bocca al lupo

Unoptanio

@dennypage

whit

maxretry=10

it never works

I'll try changing the USB port and also the USB cable

OK thanks for the support.
Do you know when there will be an automatic update of the Nut 2.8.1 package in pfsense?

I saw that the official stable version of free BSD 14 should be released soon. (14 november)
I think that after November 14th a new version of Pfsense will be released accordingly
https://redmine.pfsense.org/projects/pfsense/roadmap
https://docs.netgate.com/pfsense/en/latest/releases/versions.html

https://www.freebsd.org/releases/14.0R/schedule/

https://networkupstools.org/

Unoptanio

@dennypage

Can you take care of reporting the Riello VST1100 UPS quirk to freeBSD to automatically insert it into the operating system?
hw.usb.quirk.0="0x04b4 0x5500 0x0000 0xffff UQ_HID_IGNORE"

dennypage

@Unoptanio said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

Do you know when there will be an automatic update of the Nut 2.8.1 package in pfsense?

We are in testing now.

@Unoptanio said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

I saw that the official stable version of free BSD 14 should be released soon. (14 november)
I think that after November 14th a new version of Pfsense will be released accordingly

Usually a new release of FreeBSD does not push a new release of pfSense. pfSense has it's own release schedule and updates the kernel as appropriate when it releases.

dennypage

@Unoptanio Yes, I will register quirks that I know have been developed and tested. I will need detail on the UPS units that you have tested it with.

dennypage

@Unoptanio Please let me know if you can try 2.8.1. Thanks.

Unoptanio

@dennypage
Mine is a working production environment.
I can't afford to have system crashes.

At the moment I have to stick with the Pfsense 2.7.0 version. stable

Can nut 2.8.1 be installed on pfsense 2.7.0?

Unoptanio

@Unoptanio

I confirm that the USB Riello Sentinel Pro 2200 randomly disconnects and does not work.
To make it work again on pfsense I found 2 ways:

go to Services\UPS\Settings and click on save without changing anything
restart the nut service