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    NUT with Riello Sentinel Pro 2200 USB connection cant make it work

    Scheduled Pinned Locked Moved UPS Tools
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    • dennypageD
      dennypage @Unoptanio
      last edited by

      @Unoptanio said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

      In your opinion, why doesn't it start when pfsense is started for the first time?

      If you do a normal reboot (not reroot), does it work at startup?

      If not, please post the log entries for usbhid-ups.

      1 Reply Last reply Reply Quote 0
      • UnoptanioU
        Unoptanio @dennypage
        last edited by Unoptanio

        @dennypage
        with normal reboot same problem
        8c701a8b-f2b0-4165-a9b1-21a6b041f994-image.png
        b4414bde-5026-446c-a750-14b5a3154d57-image.png

        dennypageD 1 Reply Last reply Reply Quote 0
        • dennypageD
          dennypage @Unoptanio
          last edited by

          @Unoptanio As noted, you need the log entries for usbhid-ups. You do not need to post any log entries for upsd or upsmon.

          UnoptanioU 1 Reply Last reply Reply Quote 0
          • UnoptanioU
            Unoptanio @dennypage
            last edited by Unoptanio

            @dennypage said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

            usbhid-up

            can't find anything for usbhid-up
            30c40005-1f8b-43e0-ac56-74ea24cc3d26-image.png

            dennypageD 1 Reply Last reply Reply Quote 0
            • dennypageD
              dennypage @Unoptanio
              last edited by

              @Unoptanio said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

              can't find anything for usbhid-up

              Well, that's a problem. 😕

              If you have anything left in the Extra Arguments to driver section or the Additional configuration lines for upsmon.conf section, please remove it and try again.

              Also, if you have a bunch of stuff filling your logs, it might be easier to log into the system and execute this command instead:

              grep usbhid-ups /var/log/system.log*
              
              UnoptanioU 1 Reply Last reply Reply Quote 0
              • UnoptanioU
                Unoptanio @dennypage
                last edited by Unoptanio

                @dennypage

                null

                fba42959-418e-47b2-8ff5-30a9ae364b23-image.png
                974d6a5a-266b-4874-8765-7f7d483a63e9-image.png
                e164dfef-0ee5-479a-83af-07c5a378a3c0-image.png

                UnoptanioU 1 Reply Last reply Reply Quote 0
                • UnoptanioU
                  Unoptanio @Unoptanio
                  last edited by Unoptanio

                  @Unoptanio

                  I clicked on SAVE now it goes. but the next reboot same problem

                  Very strange it only happens with this Riello Sentinel Pro 2200

                  44316c27-065c-4d3c-aa4b-6f068986a209-image.png

                  a352891d-dc06-4139-a4a8-40e7ec789957-image.png

                  dae5eb11-d4cb-4283-bc6e-7fc651755a7f-image.png

                  dennypageD 1 Reply Last reply Reply Quote 0
                  • dennypageD
                    dennypage @Unoptanio
                    last edited by

                    @Unoptanio

                    @dennypage said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

                    If you have anything left in the Extra Arguments to driver section or the Additional configuration lines for upsmon.conf section, please remove it and try again.

                    You still have debug_min = 6 in the Extra Arguments to driver section. Please remove it.

                    UnoptanioU 1 Reply Last reply Reply Quote 0
                    • UnoptanioU
                      Unoptanio @dennypage
                      last edited by Unoptanio

                      @dennypage said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

                      ncora debug_min = 6 nella sezione Argomenti aggiuntivi al driver. Per favore rimuovilo.

                      Rispondi al preventivo 0

                      ok. removed debug_min = 6 Save and now i reboot one moment....

                      😥 😥 😥
                      same problem

                      c7e2f7e6-c652-4724-a0b4-9c830fca26b7-image.png

                      UnoptanioU 1 Reply Last reply Reply Quote 0
                      • UnoptanioU
                        Unoptanio @Unoptanio
                        last edited by Unoptanio

                        click on restart.....now work
                        When I first start pfsense it never works

                        1f69c048-0699-4718-af25-f9e942540f9d-image.png

                        7315fcaa-1b9f-4c64-b63a-8b73e40ae82a-image.png

                        all empty
                        cadcb105-0b61-4568-9b57-1f7687c9fb7c-image.png

                        dennypageD 1 Reply Last reply Reply Quote 0
                        • dennypageD
                          dennypage @Unoptanio
                          last edited by

                          @Unoptanio We still need the log entries for usbhid-ups. I suggest that you log into the system and use the grep command show above to get the entries.

                          If you can't find anything for usbhid-ups, then post the entire log for the first two minutes following a reboot. If you are worried about sensitive information, you can PM me instead.

                          While you are there, can you also get the content of these two files please:

                          /usr/local/etc/nut/ups.conf
                          /usr/local/etc/rc.d/nut.sh
                          
                          UnoptanioU 1 Reply Last reply Reply Quote 0
                          • UnoptanioU
                            Unoptanio @dennypage
                            last edited by Unoptanio

                            @dennypage

                            ups.conf

                            #!/bin/sh
                            # This file was automatically generated
                            # by the pfSense service handler.
                            
                            rc_start() {
                            	echo starting NUT
                            	/usr/bin/killall -q -9 upsmon
                            	/usr/bin/killall -q -9 upsd
                            	/usr/bin/killall -q -9 upsdrvctl
                            	/usr/bin/killall -q -9 riello_usb
                            	/usr/local/sbin/upsmon
                            	/usr/local/sbin/upsdrvctl start &
                            	sleep 1
                            	/usr/local/sbin/upsd -u root
                            	return 0
                            }
                            
                            rc_stop() {
                            	echo stopping NUT
                            	/usr/bin/killall -q upsmon
                            	/usr/bin/killall -q upsd
                            	/usr/bin/killall -q upsdrvctl
                            	/usr/bin/killall -q riello_usb
                            	return 0
                            }
                            
                            rc_restart() {
                            	rc_stop
                            	rc_start
                            
                            }
                            
                            case $1 in
                            	start)
                            		rc_start
                            		;;
                            	stop)
                            		rc_stop
                            		;;
                            	restart)
                            		rc_restart
                            		;;
                            esac
                            
                            
                            

                            nut.sh

                            [SentinelPro]
                            driver=riello_usb
                            port=auto
                            
                            UnoptanioU dennypageD 2 Replies Last reply Reply Quote 0
                            • UnoptanioU
                              Unoptanio @Unoptanio
                              last edited by Unoptanio

                              This post is deleted!
                              UnoptanioU dennypageD 2 Replies Last reply Reply Quote 0
                              • UnoptanioU
                                Unoptanio @Unoptanio
                                last edited by Unoptanio

                                This post is deleted!
                                1 Reply Last reply Reply Quote 0
                                • dennypageD
                                  dennypage @Unoptanio
                                  last edited by

                                  @Unoptanio said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

                                  riello_usb

                                  Well, there's the first issue. My bad. I was telling you to look for usbhid-ups, but your driver is riello_usb.

                                  Sorry about that!

                                  1 Reply Last reply Reply Quote 0
                                  • dennypageD
                                    dennypage @Unoptanio
                                    last edited by

                                    @Unoptanio The full logs were very insightful.

                                    NUT is being started twice in quick succession at boot. It looks like all packages are being stopped and restarted due to high initial packet loss on the WAN immediately after startup.

                                    It's not clear clear to me why the riello driver unable able to properly communicate with the UPS on the second attempt. The first connection takes ~1 second, while the second takes ~9. Definitely not normal. Perhaps the USB connection is lingering somehow, or perhaps the UPS is overly stateful and isn't in a welcoming state for the second connection. I don't know--those are just guesses.

                                    There are a couple of things I can suggest:

                                    1. If you haven't already installed the 2.8.1 test version discussed in the main NUT support thread, I would recommend doing so. There are a lot of changes in the riello driver post 2.8.0.
                                    2. You can try adding maxretry=10 to the Extra Arguments to driver section. This will instruct the driver to retry the initial connection to the riello up to 10 times, with a 5 second delay between each attempt.

                                    In bocca al lupo

                                    UnoptanioU 2 Replies Last reply Reply Quote 0
                                    • UnoptanioU
                                      Unoptanio @dennypage
                                      last edited by Unoptanio

                                      @dennypage

                                      whit

                                      maxretry=10
                                      

                                      it never works

                                      😭 😭 😭

                                      I'll try changing the USB port and also the USB cable

                                      OK thanks for the support.
                                      Do you know when there will be an automatic update of the Nut 2.8.1 package in pfsense?

                                      I saw that the official stable version of free BSD 14 should be released soon. (14 november)
                                      I think that after November 14th a new version of Pfsense will be released accordingly
                                      https://redmine.pfsense.org/projects/pfsense/roadmap
                                      https://docs.netgate.com/pfsense/en/latest/releases/versions.html

                                      6285c52d-3cb8-4e9d-a0b6-84a338984e14-image.png

                                      https://www.freebsd.org/releases/14.0R/schedule/
                                      a8a0208c-15fb-46e8-8ec2-680e55e597b9-image.png

                                      https://networkupstools.org/
                                      09ba35d0-aca7-40c7-9771-840417df952c-image.png

                                      dennypageD 2 Replies Last reply Reply Quote 0
                                      • UnoptanioU
                                        Unoptanio @dennypage
                                        last edited by Unoptanio

                                        @dennypage

                                        Can you take care of reporting the Riello VST1100 UPS quirk to freeBSD to automatically insert it into the operating system?
                                        hw.usb.quirk.0="0x04b4 0x5500 0x0000 0xffff UQ_HID_IGNORE"

                                        dennypageD 1 Reply Last reply Reply Quote 0
                                        • dennypageD
                                          dennypage @Unoptanio
                                          last edited by

                                          @Unoptanio said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

                                          Do you know when there will be an automatic update of the Nut 2.8.1 package in pfsense?

                                          We are in testing now.

                                          @Unoptanio said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

                                          I saw that the official stable version of free BSD 14 should be released soon. (14 november)
                                          I think that after November 14th a new version of Pfsense will be released accordingly

                                          Usually a new release of FreeBSD does not push a new release of pfSense. pfSense has it's own release schedule and updates the kernel as appropriate when it releases.

                                          1 Reply Last reply Reply Quote 1
                                          • dennypageD
                                            dennypage @Unoptanio
                                            last edited by

                                            @Unoptanio Yes, I will register quirks that I know have been developed and tested. I will need detail on the UPS units that you have tested it with.

                                            1 Reply Last reply Reply Quote 1
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