SG-3100 upgrade from 23.09 to 24.03 - 2 issues
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So, it appears my SG-3100 got corrupted after the upgrade.
I've decided to just punt and attempt to reinstall pfSense software; however, now it seems my store.netgate account isn't valid anymore. What gives?I'm getting just a little frustrated that after 22 days I still don't have a solution to restore my SG-3100 back to a state where I can manage it. How do I get software to download? Has it come to having to purchase support?
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Just lock into the docs:
SG-3100 -
The Net Installer does not support the 3100 so just open a support ticket as previously. You do not need to have support to get recovery images.
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@stephenw10
I've been doing a lot of debugging and learning; however, I've never been able to get my SG-3100 web GUI to work.
I've 'run recovery' from provided pfSense-plus-Netgate-3100-recovery-24.03-RELEASE-armv7.imgI can ssh and have confirmed there are no errors in /var/log/nginx/error.log.
nginx -t reports syntax is okay and test is successful.Confirmed the anti-lockout rule exists.
Web GUI is always blank.
telnet show that the nginx server is responding when given a bad request.Tried switching the interface to port 80 instead of 443; however, that resulted in no http response.
cat /var/log/system.log shows various pids with:
pfSense kernel: pid 38541 (pkg-static), jid 0, uid 0: exited on signal 11 (core dumped)Is the only option left to assume a bad configuration exists?
Is 'Reset to factory defaults' the only solution?Thank you in advance.
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Can we assume that initially after a clean re-install the gui is accessible as expected?
Do you have any packages in your config? Which ones?
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Can we assume that initially after a clean re-install the gui is accessible as expected?
No
Do you have any packages in your config? Which ones?
pfBlockerNG-devel, nut, System Patches
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Ok if the gui is not accessible after a clean install, before your config has been restored, then check for a subnet conflict between the default LAN (192.168.1.1) and whatever the WAN might be connected to.
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@stephenw10
WAN: DCHP
LAN: 192.168.0.1
OPT: 192.168.1.1 (not used)Router otherwise working.
Should I just comment out the packages one at a time? -
@stephenw10
I've tried upgradeconfig.
I've stopped the 3 (all) services: nut, pfb_dnsbl, pfb_filter; and, then have Restart PHP-FPM and Restart GUI. Still no web-gui. -
@4eanlss
More specifically:
WAN (wan) -> mvneta2 -> v4/DHCP4: 192.168.10.129/24
LAN (lan) -> mvneta1 -> v4: 192.168.0.1/24
OPT1 (opt1) -> mvneta0 -> v4: 192.168.1.1/24 -
@stephenw10
Also, Filter Logs has confirmed that WebGui traffic is not being blocked from the client; it is being passed from client IP address to 192.168.0.1. -
@stephenw10
I tried option Update from console:
pfSense-repoc-static: si_get_packages: failed to run the pkg info command: /usr/local/sbin/pkg-static info -R --raw-format json-compact pfSense-pkg-* 2>&1
pfSense-repoc-static: failed to read the installed pfSense packages
Messages:
Your Netgate device has pfSense+ as part of your device purchase.
Segmentation fault (core dumped)
Segmentation fault (core dumped)
ERROR: It was not possible to identify which pfSense kernel is installed
Netgate 3100 - Serial: xxxxxxxxxx - Netgate Device ID: yyyyyyyyyyyyyyyyyyyy -
@4eanlss
pkg-static info -x pfsense
Segmentation fault (core dumped)pkg-static -d update
Segmentation fault (core dumped) -
@4eanlss said in SG-3100 upgrade from 23.09 to 24.03 - 2 issues:
Router otherwise working.
Should I just comment out the packages one at a time?You shouldn't have any packages installed after a clean install. That would only happen after restoring your config.
So it is accessible after a clean install? Or is it only an issue after restoring your config?
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@stephenw10
Thanks for you help; however, at this point with the number of hours I have invested in trying to restore this 3100 I could have purchased two appliances. I'm typically not one to give it; however, I've come to the conclusion that the 24.03 software is not compatible with the SG-3100.I've tried strategically removing packages from the config.xml with no success with run recovery.
I've tried with no config.xml on the recovery USB and still no web GUI -- always the same result.
I've tried resetting to factory defaults -- the same result -- there are two processes which always seg fault and a error about not being able to detect pfsense version. Never get a web gui either http or https.If there was an option to get version 23.09 with a TAC ticket maybe I'd have a shot at getting this device working -- it was the last known working version.
I'm planning on purchasing a new device to save time and hassle.
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You can ask TAC for the 23.09.1 recovery image.
I've been running 24.03 on a 3100 as my edge here since it we started tested it and it's been generally fine.
