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SG-3100 upgrade from 23.09 to 24.03 - 2 issues

Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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  • S Offline
    stephenw10 Netgate Administrator
    last edited by May 20, 2024, 12:31 PM

    The Net Installer does not support the 3100 so just open a support ticket as previously. You do not need to have support to get recovery images.

    4 1 Reply Last reply Oct 23, 2024, 3:53 AM Reply Quote 0
    • 4 Offline
      4eanlss @stephenw10
      last edited by Oct 23, 2024, 3:53 AM

      @stephenw10
      I've been doing a lot of debugging and learning; however, I've never been able to get my SG-3100 web GUI to work.
      I've 'run recovery' from provided pfSense-plus-Netgate-3100-recovery-24.03-RELEASE-armv7.img

      I can ssh and have confirmed there are no errors in /var/log/nginx/error.log.
      nginx -t reports syntax is okay and test is successful.

      Confirmed the anti-lockout rule exists.

      Web GUI is always blank.
      telnet show that the nginx server is responding when given a bad request.

      Tried switching the interface to port 80 instead of 443; however, that resulted in no http response.

      cat /var/log/system.log shows various pids with:
      pfSense kernel: pid 38541 (pkg-static), jid 0, uid 0: exited on signal 11 (core dumped)

      Is the only option left to assume a bad configuration exists?
      Is 'Reset to factory defaults' the only solution?

      Thank you in advance.

      1 Reply Last reply Reply Quote 0
      • S Offline
        stephenw10 Netgate Administrator
        last edited by Oct 23, 2024, 3:13 PM

        Can we assume that initially after a clean re-install the gui is accessible as expected?

        Do you have any packages in your config? Which ones?

        4 1 Reply Last reply Oct 24, 2024, 2:15 PM Reply Quote 0
        • 4 Offline
          4eanlss @stephenw10
          last edited by Oct 24, 2024, 2:15 PM

          @stephenw10

          Can we assume that initially after a clean re-install the gui is accessible as expected?

          No

          Do you have any packages in your config? Which ones?

          pfBlockerNG-devel, nut, System Patches

          1 Reply Last reply Reply Quote 0
          • S Offline
            stephenw10 Netgate Administrator
            last edited by Oct 24, 2024, 2:24 PM

            Ok if the gui is not accessible after a clean install, before your config has been restored, then check for a subnet conflict between the default LAN (192.168.1.1) and whatever the WAN might be connected to.

            4 4 Replies Last reply Oct 25, 2024, 2:47 AM Reply Quote 0
            • 4 Offline
              4eanlss @stephenw10
              last edited by Oct 25, 2024, 2:47 AM

              @stephenw10
              WAN: DCHP
              LAN: 192.168.0.1
              OPT: 192.168.1.1 (not used)

              Router otherwise working.
              Should I just comment out the packages one at a time?

              4 S 2 Replies Last reply Oct 25, 2024, 3:24 AM Reply Quote 0
              • 4 Offline
                4eanlss @stephenw10
                last edited by Oct 25, 2024, 3:15 AM

                @stephenw10
                I've tried upgradeconfig.
                I've stopped the 3 (all) services: nut, pfb_dnsbl, pfb_filter; and, then have Restart PHP-FPM and Restart GUI. Still no web-gui.

                1 Reply Last reply Reply Quote 0
                • 4 Offline
                  4eanlss @4eanlss
                  last edited by Oct 25, 2024, 3:24 AM

                  @4eanlss
                  More specifically:
                  WAN (wan) -> mvneta2 -> v4/DHCP4: 192.168.10.129/24
                  LAN (lan) -> mvneta1 -> v4: 192.168.0.1/24
                  OPT1 (opt1) -> mvneta0 -> v4: 192.168.1.1/24

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                  • 4 Offline
                    4eanlss @stephenw10
                    last edited by Oct 25, 2024, 3:27 AM

                    @stephenw10
                    Also, Filter Logs has confirmed that WebGui traffic is not being blocked from the client; it is being passed from client IP address to 192.168.0.1.

                    1 Reply Last reply Reply Quote 0
                    • 4 Offline
                      4eanlss @stephenw10
                      last edited by Oct 25, 2024, 3:29 AM

                      @stephenw10
                      I tried option Update from console:
                      pfSense-repoc-static: si_get_packages: failed to run the pkg info command: /usr/local/sbin/pkg-static info -R --raw-format json-compact pfSense-pkg-* 2>&1
                      pfSense-repoc-static: failed to read the installed pfSense packages
                      Messages:
                      Your Netgate device has pfSense+ as part of your device purchase.
                      Segmentation fault (core dumped)
                      Segmentation fault (core dumped)
                      ERROR: It was not possible to identify which pfSense kernel is installed
                      Netgate 3100 - Serial: xxxxxxxxxx - Netgate Device ID: yyyyyyyyyyyyyyyyyyyy

                      4 1 Reply Last reply Oct 25, 2024, 3:35 AM Reply Quote 0
                      • 4 Offline
                        4eanlss @4eanlss
                        last edited by Oct 25, 2024, 3:35 AM

                        @4eanlss
                        pkg-static info -x pfsense
                        Segmentation fault (core dumped)

                        pkg-static -d update
                        Segmentation fault (core dumped)

                        1 Reply Last reply Reply Quote 0
                        • S Offline
                          stephenw10 Netgate Administrator @4eanlss
                          last edited by Oct 25, 2024, 12:33 PM

                          @4eanlss said in SG-3100 upgrade from 23.09 to 24.03 - 2 issues:

                          Router otherwise working.
                          Should I just comment out the packages one at a time?

                          You shouldn't have any packages installed after a clean install. That would only happen after restoring your config.

                          So it is accessible after a clean install? Or is it only an issue after restoring your config?

                          4 1 Reply Last reply Nov 17, 2024, 9:42 PM Reply Quote 0
                          • 4 Offline
                            4eanlss @stephenw10
                            last edited by Nov 17, 2024, 9:42 PM

                            @stephenw10
                            Thanks for you help; however, at this point with the number of hours I have invested in trying to restore this 3100 I could have purchased two appliances. I'm typically not one to give it; however, I've come to the conclusion that the 24.03 software is not compatible with the SG-3100.

                            I've tried strategically removing packages from the config.xml with no success with run recovery.
                            I've tried with no config.xml on the recovery USB and still no web GUI -- always the same result.
                            I've tried resetting to factory defaults -- the same result -- there are two processes which always seg fault and a error about not being able to detect pfsense version. Never get a web gui either http or https.

                            If there was an option to get version 23.09 with a TAC ticket maybe I'd have a shot at getting this device working -- it was the last known working version.

                            I'm planning on purchasing a new device to save time and hassle.

                            1 Reply Last reply Reply Quote 0
                            • S Offline
                              stephenw10 Netgate Administrator
                              last edited by Nov 18, 2024, 4:07 AM

                              You can ask TAC for the 23.09.1 recovery image.

                              I've been running 24.03 on a 3100 as my edge here since it we started tested it and it's been generally fine.

                              1 Reply Last reply Reply Quote 0
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