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    SG-3100 upgrade from 23.09 to 24.03 - 2 issues

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • 4
      4eanlss @stephenw10
      last edited by

      @stephenw10
      I've been doing a lot of debugging and learning; however, I've never been able to get my SG-3100 web GUI to work.
      I've 'run recovery' from provided pfSense-plus-Netgate-3100-recovery-24.03-RELEASE-armv7.img

      I can ssh and have confirmed there are no errors in /var/log/nginx/error.log.
      nginx -t reports syntax is okay and test is successful.

      Confirmed the anti-lockout rule exists.

      Web GUI is always blank.
      telnet show that the nginx server is responding when given a bad request.

      Tried switching the interface to port 80 instead of 443; however, that resulted in no http response.

      cat /var/log/system.log shows various pids with:
      pfSense kernel: pid 38541 (pkg-static), jid 0, uid 0: exited on signal 11 (core dumped)

      Is the only option left to assume a bad configuration exists?
      Is 'Reset to factory defaults' the only solution?

      Thank you in advance.

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Can we assume that initially after a clean re-install the gui is accessible as expected?

        Do you have any packages in your config? Which ones?

        4 1 Reply Last reply Reply Quote 0
        • 4
          4eanlss @stephenw10
          last edited by

          @stephenw10

          Can we assume that initially after a clean re-install the gui is accessible as expected?

          No

          Do you have any packages in your config? Which ones?

          pfBlockerNG-devel, nut, System Patches

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Ok if the gui is not accessible after a clean install, before your config has been restored, then check for a subnet conflict between the default LAN (192.168.1.1) and whatever the WAN might be connected to.

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            • 4
              4eanlss @stephenw10
              last edited by

              @stephenw10
              WAN: DCHP
              LAN: 192.168.0.1
              OPT: 192.168.1.1 (not used)

              Router otherwise working.
              Should I just comment out the packages one at a time?

              4 stephenw10S 2 Replies Last reply Reply Quote 0
              • 4
                4eanlss @stephenw10
                last edited by

                @stephenw10
                I've tried upgradeconfig.
                I've stopped the 3 (all) services: nut, pfb_dnsbl, pfb_filter; and, then have Restart PHP-FPM and Restart GUI. Still no web-gui.

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                • 4
                  4eanlss @4eanlss
                  last edited by

                  @4eanlss
                  More specifically:
                  WAN (wan) -> mvneta2 -> v4/DHCP4: 192.168.10.129/24
                  LAN (lan) -> mvneta1 -> v4: 192.168.0.1/24
                  OPT1 (opt1) -> mvneta0 -> v4: 192.168.1.1/24

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                  • 4
                    4eanlss @stephenw10
                    last edited by

                    @stephenw10
                    Also, Filter Logs has confirmed that WebGui traffic is not being blocked from the client; it is being passed from client IP address to 192.168.0.1.

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                    • 4
                      4eanlss @stephenw10
                      last edited by

                      @stephenw10
                      I tried option Update from console:
                      pfSense-repoc-static: si_get_packages: failed to run the pkg info command: /usr/local/sbin/pkg-static info -R --raw-format json-compact pfSense-pkg-* 2>&1
                      pfSense-repoc-static: failed to read the installed pfSense packages
                      Messages:
                      Your Netgate device has pfSense+ as part of your device purchase.
                      Segmentation fault (core dumped)
                      Segmentation fault (core dumped)
                      ERROR: It was not possible to identify which pfSense kernel is installed
                      Netgate 3100 - Serial: xxxxxxxxxx - Netgate Device ID: yyyyyyyyyyyyyyyyyyyy

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                      • 4
                        4eanlss @4eanlss
                        last edited by

                        @4eanlss
                        pkg-static info -x pfsense
                        Segmentation fault (core dumped)

                        pkg-static -d update
                        Segmentation fault (core dumped)

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                        • stephenw10S
                          stephenw10 Netgate Administrator @4eanlss
                          last edited by

                          @4eanlss said in SG-3100 upgrade from 23.09 to 24.03 - 2 issues:

                          Router otherwise working.
                          Should I just comment out the packages one at a time?

                          You shouldn't have any packages installed after a clean install. That would only happen after restoring your config.

                          So it is accessible after a clean install? Or is it only an issue after restoring your config?

                          4 1 Reply Last reply Reply Quote 0
                          • 4
                            4eanlss @stephenw10
                            last edited by

                            @stephenw10
                            Thanks for you help; however, at this point with the number of hours I have invested in trying to restore this 3100 I could have purchased two appliances. I'm typically not one to give it; however, I've come to the conclusion that the 24.03 software is not compatible with the SG-3100.

                            I've tried strategically removing packages from the config.xml with no success with run recovery.
                            I've tried with no config.xml on the recovery USB and still no web GUI -- always the same result.
                            I've tried resetting to factory defaults -- the same result -- there are two processes which always seg fault and a error about not being able to detect pfsense version. Never get a web gui either http or https.

                            If there was an option to get version 23.09 with a TAC ticket maybe I'd have a shot at getting this device working -- it was the last known working version.

                            I'm planning on purchasing a new device to save time and hassle.

                            1 Reply Last reply Reply Quote 0
                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              You can ask TAC for the 23.09.1 recovery image.

                              I've been running 24.03 on a 3100 as my edge here since it we started tested it and it's been generally fine.

                              1 Reply Last reply Reply Quote 0
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