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    SG-3100 upgrade from 23.09 to 24.03 - 2 issues

    Scheduled Pinned Locked Moved
    Problems Installing or Upgrading pfSense Software
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    • N
      NOCling
      last edited by

      Just lock into the docs:
      SG-3100

      Netgate 6100 & Netgate 2100

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      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        The Net Installer does not support the 3100 so just open a support ticket as previously. You do not need to have support to get recovery images.

        4 1 Reply Last reply Reply Quote 0
        • 4
          4eanlss @stephenw10
          last edited by

          @stephenw10
          I've been doing a lot of debugging and learning; however, I've never been able to get my SG-3100 web GUI to work.
          I've 'run recovery' from provided pfSense-plus-Netgate-3100-recovery-24.03-RELEASE-armv7.img

          I can ssh and have confirmed there are no errors in /var/log/nginx/error.log.
          nginx -t reports syntax is okay and test is successful.

          Confirmed the anti-lockout rule exists.

          Web GUI is always blank.
          telnet show that the nginx server is responding when given a bad request.

          Tried switching the interface to port 80 instead of 443; however, that resulted in no http response.

          cat /var/log/system.log shows various pids with:
          pfSense kernel: pid 38541 (pkg-static), jid 0, uid 0: exited on signal 11 (core dumped)

          Is the only option left to assume a bad configuration exists?
          Is 'Reset to factory defaults' the only solution?

          Thank you in advance.

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          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Can we assume that initially after a clean re-install the gui is accessible as expected?

            Do you have any packages in your config? Which ones?

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            • 4
              4eanlss @stephenw10
              last edited by

              @stephenw10

              Can we assume that initially after a clean re-install the gui is accessible as expected?

              No

              Do you have any packages in your config? Which ones?

              pfBlockerNG-devel, nut, System Patches

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Ok if the gui is not accessible after a clean install, before your config has been restored, then check for a subnet conflict between the default LAN (192.168.1.1) and whatever the WAN might be connected to.

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                • 4
                  4eanlss @stephenw10
                  last edited by

                  @stephenw10
                  WAN: DCHP
                  LAN: 192.168.0.1
                  OPT: 192.168.1.1 (not used)

                  Router otherwise working.
                  Should I just comment out the packages one at a time?

                  4 stephenw10S 2 Replies Last reply Reply Quote 0
                  • 4
                    4eanlss @stephenw10
                    last edited by

                    @stephenw10
                    I've tried upgradeconfig.
                    I've stopped the 3 (all) services: nut, pfb_dnsbl, pfb_filter; and, then have Restart PHP-FPM and Restart GUI. Still no web-gui.

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                    • 4
                      4eanlss @4eanlss
                      last edited by

                      @4eanlss
                      More specifically:
                      WAN (wan) -> mvneta2 -> v4/DHCP4: 192.168.10.129/24
                      LAN (lan) -> mvneta1 -> v4: 192.168.0.1/24
                      OPT1 (opt1) -> mvneta0 -> v4: 192.168.1.1/24

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                      • 4
                        4eanlss @stephenw10
                        last edited by

                        @stephenw10
                        Also, Filter Logs has confirmed that WebGui traffic is not being blocked from the client; it is being passed from client IP address to 192.168.0.1.

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                        • 4
                          4eanlss @stephenw10
                          last edited by

                          @stephenw10
                          I tried option Update from console:
                          pfSense-repoc-static: si_get_packages: failed to run the pkg info command: /usr/local/sbin/pkg-static info -R --raw-format json-compact pfSense-pkg-* 2>&1
                          pfSense-repoc-static: failed to read the installed pfSense packages
                          Messages:
                          Your Netgate device has pfSense+ as part of your device purchase.
                          Segmentation fault (core dumped)
                          Segmentation fault (core dumped)
                          ERROR: It was not possible to identify which pfSense kernel is installed
                          Netgate 3100 - Serial: xxxxxxxxxx - Netgate Device ID: yyyyyyyyyyyyyyyyyyyy

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                          • 4
                            4eanlss @4eanlss
                            last edited by

                            @4eanlss
                            pkg-static info -x pfsense
                            Segmentation fault (core dumped)

                            pkg-static -d update
                            Segmentation fault (core dumped)

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                            • stephenw10S
                              stephenw10 Netgate Administrator @4eanlss
                              last edited by

                              @4eanlss said in SG-3100 upgrade from 23.09 to 24.03 - 2 issues:

                              Router otherwise working.
                              Should I just comment out the packages one at a time?

                              You shouldn't have any packages installed after a clean install. That would only happen after restoring your config.

                              So it is accessible after a clean install? Or is it only an issue after restoring your config?

                              4 1 Reply Last reply Reply Quote 0
                              • 4
                                4eanlss @stephenw10
                                last edited by

                                @stephenw10
                                Thanks for you help; however, at this point with the number of hours I have invested in trying to restore this 3100 I could have purchased two appliances. I'm typically not one to give it; however, I've come to the conclusion that the 24.03 software is not compatible with the SG-3100.

                                I've tried strategically removing packages from the config.xml with no success with run recovery.
                                I've tried with no config.xml on the recovery USB and still no web GUI -- always the same result.
                                I've tried resetting to factory defaults -- the same result -- there are two processes which always seg fault and a error about not being able to detect pfsense version. Never get a web gui either http or https.

                                If there was an option to get version 23.09 with a TAC ticket maybe I'd have a shot at getting this device working -- it was the last known working version.

                                I'm planning on purchasing a new device to save time and hassle.

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                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  You can ask TAC for the 23.09.1 recovery image.

                                  I've been running 24.03 on a 3100 as my edge here since it we started tested it and it's been generally fine.

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