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    SG-3100 upgrade from 23.09 to 24.03 - 2 issues

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • 4
      4eanlss @stephenw10
      last edited by

      @stephenw10

      Can we assume that initially after a clean re-install the gui is accessible as expected?

      No

      Do you have any packages in your config? Which ones?

      pfBlockerNG-devel, nut, System Patches

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      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Ok if the gui is not accessible after a clean install, before your config has been restored, then check for a subnet conflict between the default LAN (192.168.1.1) and whatever the WAN might be connected to.

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        • 4
          4eanlss @stephenw10
          last edited by

          @stephenw10
          WAN: DCHP
          LAN: 192.168.0.1
          OPT: 192.168.1.1 (not used)

          Router otherwise working.
          Should I just comment out the packages one at a time?

          4 stephenw10S 2 Replies Last reply Reply Quote 0
          • 4
            4eanlss @stephenw10
            last edited by

            @stephenw10
            I've tried upgradeconfig.
            I've stopped the 3 (all) services: nut, pfb_dnsbl, pfb_filter; and, then have Restart PHP-FPM and Restart GUI. Still no web-gui.

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            • 4
              4eanlss @4eanlss
              last edited by

              @4eanlss
              More specifically:
              WAN (wan) -> mvneta2 -> v4/DHCP4: 192.168.10.129/24
              LAN (lan) -> mvneta1 -> v4: 192.168.0.1/24
              OPT1 (opt1) -> mvneta0 -> v4: 192.168.1.1/24

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              • 4
                4eanlss @stephenw10
                last edited by

                @stephenw10
                Also, Filter Logs has confirmed that WebGui traffic is not being blocked from the client; it is being passed from client IP address to 192.168.0.1.

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                • 4
                  4eanlss @stephenw10
                  last edited by

                  @stephenw10
                  I tried option Update from console:
                  pfSense-repoc-static: si_get_packages: failed to run the pkg info command: /usr/local/sbin/pkg-static info -R --raw-format json-compact pfSense-pkg-* 2>&1
                  pfSense-repoc-static: failed to read the installed pfSense packages
                  Messages:
                  Your Netgate device has pfSense+ as part of your device purchase.
                  Segmentation fault (core dumped)
                  Segmentation fault (core dumped)
                  ERROR: It was not possible to identify which pfSense kernel is installed
                  Netgate 3100 - Serial: xxxxxxxxxx - Netgate Device ID: yyyyyyyyyyyyyyyyyyyy

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                  • 4
                    4eanlss @4eanlss
                    last edited by

                    @4eanlss
                    pkg-static info -x pfsense
                    Segmentation fault (core dumped)

                    pkg-static -d update
                    Segmentation fault (core dumped)

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                    • stephenw10S
                      stephenw10 Netgate Administrator @4eanlss
                      last edited by

                      @4eanlss said in SG-3100 upgrade from 23.09 to 24.03 - 2 issues:

                      Router otherwise working.
                      Should I just comment out the packages one at a time?

                      You shouldn't have any packages installed after a clean install. That would only happen after restoring your config.

                      So it is accessible after a clean install? Or is it only an issue after restoring your config?

                      4 1 Reply Last reply Reply Quote 0
                      • 4
                        4eanlss @stephenw10
                        last edited by

                        @stephenw10
                        Thanks for you help; however, at this point with the number of hours I have invested in trying to restore this 3100 I could have purchased two appliances. I'm typically not one to give it; however, I've come to the conclusion that the 24.03 software is not compatible with the SG-3100.

                        I've tried strategically removing packages from the config.xml with no success with run recovery.
                        I've tried with no config.xml on the recovery USB and still no web GUI -- always the same result.
                        I've tried resetting to factory defaults -- the same result -- there are two processes which always seg fault and a error about not being able to detect pfsense version. Never get a web gui either http or https.

                        If there was an option to get version 23.09 with a TAC ticket maybe I'd have a shot at getting this device working -- it was the last known working version.

                        I'm planning on purchasing a new device to save time and hassle.

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                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          You can ask TAC for the 23.09.1 recovery image.

                          I've been running 24.03 on a 3100 as my edge here since it we started tested it and it's been generally fine.

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