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    network dropping, Could this be an ISP issue?

    Scheduled Pinned Locked Moved General pfSense Questions
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    • Raffi_R
      Raffi_
      last edited by Raffi_

      The gateway alarm is indicating packet loss on the WAN. That can happen for a few reasons.

      1. The ethernet cable between the modem and pfSense WAN is not working properly. My first suggestion is to replace that.
      2. The connection from your modem to your ISP is an issue. If it is a cable modem or something like that, you might be able to login to the modem GUI, normally 192.168.100.1 (or google modem login info for your specific model) and see if the stats for the link between the modem and ISP look good when you're having these issues. Better yet, look at the stats when it's working perfectly so that you have a baseline and understanding of what it should look like. Then look at it again when your internet is broken.
      3. Whatever you set up for your monitor IP is causing potentially false gateway alarms. I would suggest leaving the monitor IP blank. That is the default and should work in most cases. If not, then change it to something like 8.8.8.8 and see if that helps or not.

      Edit,
      If you only have one gateway then I would also suggest you disable Gateway Monitoring Action under Routing > Gateways. Check the box for second option shown below.
      c267980f-527c-4e53-83c3-22210a948d22-image.png

      Edit again,
      Another test you might be able to try is changing your WAN port if you have a pfSense system with a spare interface. If the WAN nic is causing issues, maybe reassigning the WAN to another available interface might help.

      E 1 Reply Last reply Reply Quote 1
      • DaddyGoD
        DaddyGo @edwardnizz
        last edited by DaddyGo

        @edwardnizz said in network dropping, Could this be an ISP issue?:

        Gateway alarm: WAN_DHCP (Addr:67.87.218.1 Alarm:

        Raffi is on the good way, these are the first steps....

        @Raffi_ "If it is a cable modem or something like that,"
        This is very likely from this: 67.87.218.1 😉

        25b8e152-6a5f-42e8-a061-7c82265aca9a-image.png

        perform such a test on a trusted client:
        https://emcosoftware.com/ping-monitor

        set the target to your ISP router IP and GW and say a DNS root server (f.e.: 192.5.5.241) and listen...

        (Up to 5 target, the software - is free)
        let's see, these connections fall together with WAN

        Cats bury it so they can't see it!
        (You know what I mean if you have a cat)

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        • E
          edwardnizz @Raffi_
          last edited by

          @Raffi_ I change the cable. still got the same issue happening.

          The cable modem is from optimum. There is no way I can access it.

          I did not disable the gateway monitoring yet. Should I check both boxes?

          Raffi_R 1 Reply Last reply Reply Quote 0
          • E
            edwardnizz @DaddyGo
            last edited by

            @DaddyGo ok this is what I got within a few minutes(if i did it right):
            test 1.PNG

            DaddyGoD 1 Reply Last reply Reply Quote 0
            • DaddyGoD
              DaddyGo @edwardnizz
              last edited by

              @edwardnizz said in network dropping, Could this be an ISP issue?:

              if i did it right

              You did well...

              Please include the IP of the ISP modem / router in the test + ISP GW 67.87.218.1

              let's see what falls down

              Cats bury it so they can't see it!
              (You know what I mean if you have a cat)

              E 1 Reply Last reply Reply Quote 1
              • E
                edwardnizz @DaddyGo
                last edited by

                @DaddyGo how do I do that?

                DaddyGoD 1 Reply Last reply Reply Quote 0
                • E
                  edwardnizz
                  last edited by

                  ok I just added it:
                  test 2.PNG

                  DaddyGoD 1 Reply Last reply Reply Quote 0
                  • DaddyGoD
                    DaddyGo @edwardnizz
                    last edited by DaddyGo

                    @edwardnizz

                    just add more IPs to the test + with "NEW"

                    otherwise it sucks result ...

                    00aedb23-3a80-4fcf-959a-ed6f2966ec16-image.png

                    Cats bury it so they can't see it!
                    (You know what I mean if you have a cat)

                    1 Reply Last reply Reply Quote 1
                    • DaddyGoD
                      DaddyGo @edwardnizz
                      last edited by DaddyGo

                      @edwardnizz

                      please take such a test:
                      https://www.dslreports.com/speedtest

                      +++edit:

                      I hope you don't connect to pfSense on Wifi?....!!!!

                      Cats bury it so they can't see it!
                      (You know what I mean if you have a cat)

                      E 1 Reply Last reply Reply Quote 1
                      • E
                        edwardnizz
                        last edited by

                        LOL!! No I have a router as an access point. Heres the screenshot:
                        test 3.PNG

                        1 Reply Last reply Reply Quote 0
                        • E
                          edwardnizz @DaddyGo
                          last edited by

                          @DaddyGo I was gonna reset my ap(netgear router) and connect that directly to the modem and see what happens? What do you think?

                          DaddyGoD 1 Reply Last reply Reply Quote 0
                          • DaddyGoD
                            DaddyGo @edwardnizz
                            last edited by

                            @edwardnizz said in network dropping, Could this be an ISP issue?:

                            and connect that directly to the modem

                            That would have been my next request 😉

                            Cats bury it so they can't see it!
                            (You know what I mean if you have a cat)

                            1 Reply Last reply Reply Quote 1
                            • E
                              edwardnizz
                              last edited by

                              that will take a little bit as I have to reset to take the router out of AP mode.
                              I will get back when its done.
                              BTW I really appreciate you walking me through this. Hopefully I get this sorted as I'm working from home and Its hard to work with this cutting out every so often.

                              DaddyGoD 1 Reply Last reply Reply Quote 0
                              • DaddyGoD
                                DaddyGo @edwardnizz
                                last edited by DaddyGo

                                @edwardnizz said in network dropping, Could this be an ISP issue?:

                                that will take a little bit as I have to reset

                                Please 😉 , we are here to help

                                so no problem, I have a task too we are celebrating my son's 18th birthday, I'm waiting for you tomorrow...

                                +++edit:

                                if it is urgent, I recommend @Raffi, because he a very well trained gentleman 😉 , so feel free to contact he for help...

                                the basic principles... have already been laid down

                                yes in this unfortunate pandemic situation, everyone is at home .... - I hope so 🤞

                                Cats bury it so they can't see it!
                                (You know what I mean if you have a cat)

                                E 1 Reply Last reply Reply Quote 2
                                • Raffi_R
                                  Raffi_ @edwardnizz
                                  last edited by

                                  @edwardnizz said in network dropping, Could this be an ISP issue?:

                                  @Raffi_ I change the cable. still got the same issue happening.

                                  The cable modem is from optimum. There is no way I can access it.

                                  I did not disable the gateway monitoring yet. Should I check both boxes?

                                  Only check the second box, not the first one from my image.

                                  1 Reply Last reply Reply Quote 0
                                  • E
                                    edwardnizz @DaddyGo
                                    last edited by

                                    @DaddyGo Sounds good I just connected and its losing connection like before. So PFsense is out of the equation. and the issue was from the wan side of PFsense. So If I'm a gambling man, I'd say its the modem or a line issue.

                                    Enjoy your sons birthday!! I'll check in Tomorrow.

                                    1 Reply Last reply Reply Quote 0
                                    • E
                                      edwardnizz
                                      last edited by

                                      ok, I connected a Cable directly from the ground lug Coaxial connector from the cable company directly to my modem. BINGO!
                                      Turns out it was a bad splitter in the crawlspace. I dont think I would have found this without it costing a service call without your guys help.
                                      Very grateful!

                                      1 Reply Last reply Reply Quote 1
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