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    network dropping, Could this be an ISP issue?

    Scheduled Pinned Locked Moved General pfSense Questions
    19 Posts 3 Posters 1.5k Views
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    • E
      edwardnizz @Raffi_
      last edited by

      @Raffi_ I change the cable. still got the same issue happening.

      The cable modem is from optimum. There is no way I can access it.

      I did not disable the gateway monitoring yet. Should I check both boxes?

      Raffi_R 1 Reply Last reply Reply Quote 0
      • E
        edwardnizz @DaddyGo
        last edited by

        @DaddyGo ok this is what I got within a few minutes(if i did it right):
        test 1.PNG

        DaddyGoD 1 Reply Last reply Reply Quote 0
        • DaddyGoD
          DaddyGo @edwardnizz
          last edited by

          @edwardnizz said in network dropping, Could this be an ISP issue?:

          if i did it right

          You did well...

          Please include the IP of the ISP modem / router in the test + ISP GW 67.87.218.1

          let's see what falls down

          Cats bury it so they can't see it!
          (You know what I mean if you have a cat)

          E 1 Reply Last reply Reply Quote 1
          • E
            edwardnizz @DaddyGo
            last edited by

            @DaddyGo how do I do that?

            DaddyGoD 1 Reply Last reply Reply Quote 0
            • E
              edwardnizz
              last edited by

              ok I just added it:
              test 2.PNG

              DaddyGoD 1 Reply Last reply Reply Quote 0
              • DaddyGoD
                DaddyGo @edwardnizz
                last edited by DaddyGo

                @edwardnizz

                just add more IPs to the test + with "NEW"

                otherwise it sucks result ...

                00aedb23-3a80-4fcf-959a-ed6f2966ec16-image.png

                Cats bury it so they can't see it!
                (You know what I mean if you have a cat)

                1 Reply Last reply Reply Quote 1
                • DaddyGoD
                  DaddyGo @edwardnizz
                  last edited by DaddyGo

                  @edwardnizz

                  please take such a test:
                  https://www.dslreports.com/speedtest

                  +++edit:

                  I hope you don't connect to pfSense on Wifi?....!!!!

                  Cats bury it so they can't see it!
                  (You know what I mean if you have a cat)

                  E 1 Reply Last reply Reply Quote 1
                  • E
                    edwardnizz
                    last edited by

                    LOL!! No I have a router as an access point. Heres the screenshot:
                    test 3.PNG

                    1 Reply Last reply Reply Quote 0
                    • E
                      edwardnizz @DaddyGo
                      last edited by

                      @DaddyGo I was gonna reset my ap(netgear router) and connect that directly to the modem and see what happens? What do you think?

                      DaddyGoD 1 Reply Last reply Reply Quote 0
                      • DaddyGoD
                        DaddyGo @edwardnizz
                        last edited by

                        @edwardnizz said in network dropping, Could this be an ISP issue?:

                        and connect that directly to the modem

                        That would have been my next request ๐Ÿ˜‰

                        Cats bury it so they can't see it!
                        (You know what I mean if you have a cat)

                        1 Reply Last reply Reply Quote 1
                        • E
                          edwardnizz
                          last edited by

                          that will take a little bit as I have to reset to take the router out of AP mode.
                          I will get back when its done.
                          BTW I really appreciate you walking me through this. Hopefully I get this sorted as I'm working from home and Its hard to work with this cutting out every so often.

                          DaddyGoD 1 Reply Last reply Reply Quote 0
                          • DaddyGoD
                            DaddyGo @edwardnizz
                            last edited by DaddyGo

                            @edwardnizz said in network dropping, Could this be an ISP issue?:

                            that will take a little bit as I have to reset

                            Please ๐Ÿ˜‰ , we are here to help

                            so no problem, I have a task too we are celebrating my son's 18th birthday, I'm waiting for you tomorrow...

                            +++edit:

                            if it is urgent, I recommend @Raffi, because he a very well trained gentleman ๐Ÿ˜‰ , so feel free to contact he for help...

                            the basic principles... have already been laid down

                            yes in this unfortunate pandemic situation, everyone is at home .... - I hope so ๐Ÿคž

                            Cats bury it so they can't see it!
                            (You know what I mean if you have a cat)

                            E 1 Reply Last reply Reply Quote 2
                            • Raffi_R
                              Raffi_ @edwardnizz
                              last edited by

                              @edwardnizz said in network dropping, Could this be an ISP issue?:

                              @Raffi_ I change the cable. still got the same issue happening.

                              The cable modem is from optimum. There is no way I can access it.

                              I did not disable the gateway monitoring yet. Should I check both boxes?

                              Only check the second box, not the first one from my image.

                              1 Reply Last reply Reply Quote 0
                              • E
                                edwardnizz @DaddyGo
                                last edited by

                                @DaddyGo Sounds good I just connected and its losing connection like before. So PFsense is out of the equation. and the issue was from the wan side of PFsense. So If I'm a gambling man, I'd say its the modem or a line issue.

                                Enjoy your sons birthday!! I'll check in Tomorrow.

                                1 Reply Last reply Reply Quote 0
                                • E
                                  edwardnizz
                                  last edited by

                                  ok, I connected a Cable directly from the ground lug Coaxial connector from the cable company directly to my modem. BINGO!
                                  Turns out it was a bad splitter in the crawlspace. I dont think I would have found this without it costing a service call without your guys help.
                                  Very grateful!

                                  1 Reply Last reply Reply Quote 1
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