How do i reset the netgate sg-1100 with the factory reset button?

[ismaila]

I am not familiar with Netgate system, I just get two sg-1100 recently and has i was trying to configure some rules, the system now does not allow web GUI access and now i want to reset it using the reset button. Any help?

[Gertjan]

Hi,

These devices have no keyboard / screen so use the console access.
The console access is not some sort of option.
See the manual https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/

[jahonix]

@ismaila said in How do i reset the netgate sg-1100 with the factory reset button?:

the system now does not allow web GUI access and now i want to reset it using the reset button.

The reset button reboots the device rather than reload a vanilla config.
Use the USB console for access to the device's console and perform operations like "reset to factory defaults" from there.

BTW: where can someone "just get two sg-1100" kind of accidentally? Mind putting me on that list as well, please?

[johnpoz]

@ismaila said in How do i reset the netgate sg-1100 with the factory reset button?:

now i want to reset it using the reset button

Its not some soho $20 wifi router ;)

What rules could you have been doing.. The antilock rule is there to prevent users from shooting themselves in the foot for that very reason.

I would highly suggest you read the manual linked to before randomly clicking shit ;)

[jahonix]

@johnpoz said in How do i reset the netgate sg-1100 with the factory reset button?:

Its not some soho $20 wifi router ;)

Correct - it's only an espresso.bin on steroids (and missing the WiFi).

[stephenw10]

Yes, if you need to reset it to factory defaults and cannot access the GUI (or SSH) then use the serial console.
https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/connect-to-console.html

Once connected there you will see the console menu which has an option to reset to default settings.

Steve

[johnpoz]

at the console - you will see this menu.

Use option 4 ;)

[ismaila]

@gertjan Thank you, I have successfully reset to factory default.

[TFTQKX]

I would like to know to even after resetting the SG-1100, the config or residue files of PfBlockerNG remains in the system and not getting fully deleted. I want the factory reset to give a clean reset.

[stephenw10]

To fully factory restore the SG-1100 reinstall the firmware:
https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/reinstall-pfsense.html

Steve

[jfb]

@stephenw10 Do you need to purchase support in order to access the factory installer image?

[chrismacmahon]

No.

There is no need to purchase support for access to the image files.

Please open a ticket at https://go.netgate.com to better serve you, please include any of the following:

Your serial number
Your order number
Netgate Device ID (NDI).

Thanks!

[Gertjan]

@jfb said in How do i reset the netgate sg-1100 with the factory reset button?:

@stephenw10 Do you need to purchase support in order to access the factory installer image?

Read again

@stephenw10 said in How do i reset the netgate sg-1100 with the factory reset button?:

To fully factory restore the SG-1100 reinstall the firmware:
https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/reinstall-pfsense.html

Do what the first line says : open a ticket.

Edit : @chrismacmahon types faster ....