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    Lightsquid show me "500 - Internal Server Error" in graphics tab

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    • X
      xeneize last edited by

      Hello, i'm from Argentina, and my english is poor so sorry. I have installed pfsense 1.2.3, with squid + squidguard + lightsquid and it work fine, but when i push to view the graphics show me "500 - Internal Server Error". Can anyone help me? Gratefull for you attention.

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      • C
        cajardim last edited by

        I'm having the same problem, could someone help?

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        • S
          skear last edited by

          I seem to remember encountering this problem before and I think it may have had something to do with the order the packages were installed in.  I would try reinstalling lightsquid.  If that doesn't work try removing all of the packages and installing squid, then lightsquid and see if it works.  If it works proceed with squidgard.

          If I had a 1.2.3 box I would test this but I'm now running 2.0.  Good luck!

          Check out my pfSense guides

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          • C
            cajardim last edited by

            I try reinstall the package lightsquid, but the error persist :(

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            • S
              skear last edited by

              Have you tried clicking 'refresh full' ?  You might have to remove all of the packages and try only squid and lightsquid.

              Check out my pfSense guides

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              • N
                Nachtfalke last edited by

                If I remember right, it is a problem with the version of perl.
                Give it a try and search the forum. Not sure where to find it now and post you a link.

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                • S
                  scooterdouglas last edited by

                  Check the following directories for any perl symlinks:

                  /usr/bin
                    /usr/local/bin

                  Delete any that you find, then:

                  cd /usr/bin

                  ln -s /usr/local/bin/perl /usr/bin/perl

                  ls -ltr | grep -i perl

                  lrwxr-xr-x  1 root  wheel      19 Sep 11 23:02 perl -> /usr/local/bin/perl

                  That is how I solved the Error 500 message.

                  ;)

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                  • X
                    xeneize last edited by

                    Thank's for reply. I will try it.
                    Thank's again.

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                    • X
                      xeneize last edited by

                      Can you explain these commands to better understand?

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                      • J
                        jikjik101 last edited by

                        @scooterdouglas:

                        Check the following directories for any perl symlinks:

                        /usr/bin
                          /usr/local/bin

                        Delete any that you find, then:

                        cd /usr/bin

                        ln -s /usr/local/bin/perl /usr/bin/perl

                        ls -ltr | grep -i perl

                        lrwxr-xr-x  1 root  wheel       19 Sep 11 23:02 perl -> /usr/local/bin/perl

                        That is how I solved the Error 500 message.

                        ;)

                        Questions:
                        1. is perl symlink a file?
                        2. Are these codes needed to be copied verbatim in Diagnostics>Command Prompt>Execute shell command?

                        cd /usr/bin

                        ln -s /usr/local/bin/perl /usr/bin/perl

                        ls -ltr | grep -i perl

                        lrwxr-xr-x  1 root  wheel      19 Sep 11 23:02 perl -> /usr/local/bin/perl

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                        • jimp
                          jimp Rebel Alliance Developer Netgate last edited by

                          The graphics tab not working may be something else entirely. The perl-related 500 error made it not work at all.

                          There is probably some graphing library that tab tries to use that isn't being pulled in.

                          Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

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                          Do not Chat/PM for help!

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                          • J
                            johnnybe last edited by

                            I have the same "500 - Internal Server Error" when I try to see Lightsquid Report.
                            2.0-RC2 (i386) built on Tue Jun 14 11:14:26 EDT 2011
                            It was working before updating to the version above.
                            Remove package, reinstalled and the error persist.

                            you would not believe the view up here

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                            • jimp
                              jimp Rebel Alliance Developer Netgate last edited by

                              you could try to force it a bit:

                              uninstall lightsquid, squidguard, and squid

                              Then go to Diagnostics > Command or the shell, and type:

                              pkg_delete -f \*squid\* perl\*
                              

                              And then reinstall squid, squidguard, and lightsquid.

                              Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                              Need help fast? Netgate Global Support!

                              Do not Chat/PM for help!

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                              • E
                                ethermcman last edited by

                                The symlink trick and the reinstall trick didn't work either…
                                I'm really surprised that the Team did not fix this!
                                We are many people using pfsense in this configuration : squid > squidguard > lightsquid
                                This problem remains since the 1.2.3.
                                Any xml fix could be considered?

                                Thanks for all your hard work making us love pfSense.

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                                • jimp
                                  jimp Rebel Alliance Developer Netgate last edited by

                                  If you reinstall the lightsquid package now, does it behave any differently?

                                  I made some fixes yesterday, though I haven't tested it out on a fresh 1.2.3 vm.

                                  Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                                  Need help fast? Netgate Global Support!

                                  Do not Chat/PM for help!

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                                  • P
                                    Pistolero last edited by

                                    @jimp:

                                    If you reinstall the lightsquid package now, does it behave any differently?

                                    I made some fixes yesterday, though I haven't tested it out on a fresh 1.2.3 vm.

                                    I am having the very same issue, where the whole report page has been replaced by a "500 - Internal Server Error" in 2.0 RC1 version from yesterday. reinstalling makes no difference, sadly.

                                    Is there a way we could fix this?

                                    Thanks!

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                                    • jimp
                                      jimp Rebel Alliance Developer Netgate last edited by

                                      I know for a fact it's fine on 2.0. Update to RC3 (it's out officially) and if it doesn't work after the packages reinstall there (should happen automatically with the firmware update), try what I mention earlier in the thread (quoted below).

                                      @jimp:

                                      uninstall lightsquid, squidguard, and squid

                                      Then go to Diagnostics > Command or the shell, and type:

                                      pkg_delete -f \*squid\* perl\*
                                      

                                      And then reinstall squid, squidguard, and lightsquid.

                                      Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                                      Need help fast? Netgate Global Support!

                                      Do not Chat/PM for help!

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                                      • H
                                        Hugovsky last edited by

                                        2.0-RC3 (amd64)
                                        built on Fri Jun 24 09:54:09 EDT 2011

                                        squid + Lightquid + squidguard it's working perfectly. No special install order.

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                                        • J
                                          jikjik101 last edited by

                                          I still have this 500 ERROR.

                                          Already tried:
                                          @jimp:

                                          I know for a fact it's fine on 2.0. Update to RC3 (it's out officially) and if it doesn't work after the packages reinstall there (should happen automatically with the firmware update), try what I mention earlier in the thread (quoted below).

                                          @jimp:

                                          uninstall lightsquid, squidguard, and squid

                                          Then go to Diagnostics > Command or the shell, and type:

                                          pkg_delete -f \*squid\* perl\*
                                          

                                          And then reinstall squid, squidguard, and lightsquid.

                                          Also tried install order but to no avail.

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                                          • V
                                            vladick0732 last edited by

                                            In the directory "/usr/bin" file appeared "perl  0 B 1970.01.01 03:00:00 (0) ? –- --- ---",
                                            selected on the picture and you can not delete it, because it says that the file is not correct. What can I do?


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                                            • V
                                              vladick0732 last edited by

                                              Hi all!

                                              After several re-installation of packages Squid and Lighsquid, it worked.
                                              File has the normal value. What's the problem I still do not understand.


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                                              • cyber7
                                                cyber7 last edited by

                                                What I did to get this working was:
                                                ln -s /usr/local/bin/perl5.12.4 /usr/bin/perl
                                                (after deleting the link: /usr/bin/perl)

                                                Kind regards
                                                Aubrey Kloppers
                                                Cape Town

                                                When you pause to think, do you start again?

                                                2.2.4-RELEASE (amd64)
                                                built on Sat Jul 25 19:57:37 CDT 2015
                                                FreeBSD 10.1-RELEASE-p15
                                                and
                                                pfSense 2.3.2-RELEASE-p1 (amd64 full-install) on pfSense

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                                                • P
                                                  pdamianov last edited by

                                                  @cyber7:

                                                  What I did to get this working was:
                                                  ln -s /usr/local/bin/perl5.12.4 /usr/bin/perl
                                                  (after deleting the link: /usr/bin/perl)

                                                  Kind regards
                                                  Aubrey Kloppers
                                                  Cape Town

                                                  You are grate man. This solve my problem.

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                                                  • D
                                                    dmenezes last edited by

                                                    the problem is about the perl version or symlink to the perl subversion if u have more the one version installed on your system.
                                                    something like that

                                                    [2.0.1-RELEASE][root@pfsense.backbone]/usr/bin(41): pkg_info |grep perl
                                                    p5-GD-2.46          A perl5 interface to Gd Graphics Library version2
                                                    perl-5.10.1_3      Practical Extraction and Report Language
                                                    perl-5.12.3        Practical Extraction and Report Language
                                                    perl-5.12.4_3      Practical Extraction and Report Language

                                                    [2.0.1-RELEASE][root@pfsense.backbone]/usr/bin(17): ls -al /usr/local/bin/perl5*
                                                    lrwxr-xr-x  1 root  wheel    25 Feb  1 15:47 /usr/local/bin/perl5 -> /usr/local/bin/perl5.12.3
                                                    -rwxr-xr-x  1 root  wheel  7248 Feb 11  2011 /usr/local/bin/perl5.10.1
                                                    -rwxr-xr-x  2 root  wheel  7304 Jun 29  2011 /usr/local/bin/perl5.12.3
                                                    -rwxr-xr-x  1 root  wheel  7304 Jan 27 09:19 /usr/local/bin/perl5.12.4

                                                    change it:
                                                    from /usr/local/bin/perl5.12.3
                                                    to /usr/local/bin/perl5.12.4

                                                    [2.0.1-RELEASE][root@pfsense.backbone]/usr/bin(40): ls -al /usr/bin/perl*
                                                    lrwxr-xr-x  1 root  wheel  25 Apr  2 13:10 /usr/bin/perl -> /usr/local/bin/perl5.12.4
                                                    lrwxr-xr-x  1 root  wheel  25 Apr  2 13:23 /usr/bin/perl5 -> /usr/local/bin/perl5.12.4

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                                                    • A
                                                      arenasa last edited by

                                                      @cyber7:

                                                      What I did to get this working was:
                                                      ln -s /usr/local/bin/perl5.12.4 /usr/bin/perl
                                                      (after deleting the link: /usr/bin/perl)

                                                      Kind regards
                                                      Aubrey Kloppers
                                                      Cape Town

                                                      This works on 2.1 also.  Shouldn't this placed as a bug somewhere so they fixed on the package?.

                                                      Regards,

                                                      Andrés.

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                                                      • jimp
                                                        jimp Rebel Alliance Developer Netgate last edited by

                                                        It works fine on 2.1, at least it did every time I tested it. It also works fine for most people on 2.0.x. This isn't a general issue with the lightsquid package, so there isn't really anything to "fix". It's some odd combination of installed packages/files and ordering and who knows what, but most people have no problems with it.

                                                        Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                                                        Need help fast? Netgate Global Support!

                                                        Do not Chat/PM for help!

                                                        1 Reply Last reply Reply Quote 0
                                                        • M
                                                          mrmaveric last edited by

                                                          I fixed it by uninstalling all packages that require pearl (the last one you uninstall will also uninstall pearl), then when I reinstalled squid and lightsquid which reinstalled pearl. All the cache and logs created by squid were still there, no data loss.

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