dhatz,
Thank You much for the link you provided.
I am in a big learning curve on the traffic shaping gig. I am trying to get my head around looking at the queues in the rrd graphs,trying to decypher what the meaning of this translates to.
OK, You made a good point. The ip phones are in fact on a seperate vlan aside from actual PC's so what you are suggesting sounds like a plan.
I am going to give my generic traffic shaper setup,,,for ONLY voip,and as I mentioned earlier the voip tab does in fact have an entry for the Panasonic TDA phones,which are what we have at both building,so fingers crossed this may work out.
In a weeks time if nothing has improved I will go to plan b with your 'by ip range' setup
Take Care,
Barry