@kom Can't contact their support without an account. I don't see a way to make an account.
"To open a ticket, go to the Ticket Portal, create an account, then submit your ticket."
There is no create account option. There is a phone number... so I guess I can try that tomorrow.
Those of us who purchased hardware but not a support contract are in a grey area of non support but entitled to the plus releases?
You do not have to actually have an account (nor create one) in order to obtain an image. Put in your email address and the serial number of your appliance. They will respond with a link and instructions very quickly.
I know the page makes it seem like you need an account, but you do not for obtaining images. You would need an account for one-on-one technical support stuff.