@SamJWard Hmm... they don't have monitoring system in place to notify their server admins that the systems are down? Would be nice if they have a network status page on the netgate support site in cases like this so we don't waste time trying to figure out if there is something wrong with our pfsense / netgate appliances like I dealt with today. This would also prevent un-necessary tickets.
Yes I am a bit frustrated to spend couple of hours troubleshooting only to find out it wasn't my instance. Although I am used to it in the IT world.
Least now I know after finding a couple of posts about this that I can stop troubleshooting and wait till in the morning to try again.