@komsalov First check here:
https://docs.netgate.com/pfsense/en/latest/troubleshooting/upgrades.html#upgrade-not-offered-library-errors
Then check here:
https://docs.netgate.com/pfsense/en/latest/install/upgrade-guide-versions.html#upgrading-from-versions-older-than-pfsense-2-5-0
If you are running a Netgate ARM device (1000, 1100, 2100, 3100) the AMD64 image on pfsense.org will not work.