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    Installation hangs HP Prodesk 600 G5

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    Problems Installing or Upgrading pfSense Software
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    • C
      chicamaxi @stephenw10
      last edited by

      @stephenw10 thanks for helping me out! Indeed, I am trying to install 2.5.2 (but the same problem arises with previous versions)…
      How exactly can I interrupt the bootloader? I don’t see any way to stop the bootup process and get a prompt.

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      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        After it shows the bootloader menu where it says:

        Autoboot in X seconds, hit [Enter] to boot or any other key to stop

        Hit a key to reach the prompt.

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        • C
          chicamaxi @stephenw10
          last edited by

          @stephenw10 thank you, and excuse me that I overlooked the boot menu options. I tried both options, but the boot process gets stuck at the same line. Any clue?

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          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Hmm, well you could try:

            set i915kms_load="YES"
set drm.i915.enable_unsupported=1
boot

            If it has an i915 supported graphics chipset that may work.

            See this doc.

            Steve

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            • C
              chicamaxi @stephenw10
              last edited by

              @stephenw10 hey thanks once more for your help.
              I tried the setting you provided, however my system gets stuck every time at the same line…
              Strange, because I have set up different systems without a single problem. I am really happy with the pfsense system but it just seems not to work with this hardware: HP prodesk 600 g5, intel core i5-8500 with integrated graphics… would it be an option to add another graphic card or serial bus to avoid the video-related error?

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                It's certainly worth trying if you have access to one.
                It seems more like an UEFI issue though.

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                • M
                  marlonbsantos
                  last edited by

                  Any update on this? Same issue with HP Prodesk 600 G5 i5 9th Gen.
                  TIA

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    It fails to boot the installer? Legacy and EFI?

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                    • M
                      marlonbsantos @stephenw10
                      last edited by

                      @stephenw10 Yes, I did both but no success.

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                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Where does it fail booting legacy?

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                        • M
                          marlonbsantos @stephenw10
                          last edited by marlonbsantos

                          @stephenw10 I tried 2.4.5 p1, and this is my error. Is it Video issue or EFI BOOT?

                          310159815_792804238662100_4141202951826220452_n.jpg

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                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            That's still booting EFI, or at least trying to use the EFI console. Does it not boot legacy differently?

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                              marlonbsantos @stephenw10
                              last edited by marlonbsantos

                              @stephenw10 I tried both ways but same issue.
                              I read from other forum, this like of error works on previous version of pfSense like 2.4.2 or 2.4.3-development versions.
                              Right now, I'm trying to find the oldest version of it. Do you have link of the archived of all previous stable version of pfSense?
                              TIA

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                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                You tried the various bootloader console suggestions above in this thread.

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                                  marlonbsantos @stephenw10
                                  last edited by

                                  @stephenw10 I tried already before I replied on this post. No success.

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