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Installation hangs HP Prodesk 600 G5

Problems Installing or Upgrading pfSense Software
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  • S
    stephenw10 Netgate Administrator
    last edited by Nov 19, 2021, 6:56 PM

    After it shows the bootloader menu where it says:

    Autoboot in X seconds, hit [Enter] to boot or any other key to stop
    

    Hit a key to reach the prompt.

    C 1 Reply Last reply Nov 19, 2021, 10:18 PM Reply Quote 0
    • C
      chicamaxi @stephenw10
      last edited by Nov 19, 2021, 10:18 PM

      @stephenw10 thank you, and excuse me that I overlooked the boot menu options. I tried both options, but the boot process gets stuck at the same line. Any clue?

      1 Reply Last reply Reply Quote 0
      • S
        stephenw10 Netgate Administrator
        last edited by Nov 19, 2021, 11:13 PM

        Hmm, well you could try:

        set i915kms_load="YES"
        set drm.i915.enable_unsupported=1
        boot
        

        If it has an i915 supported graphics chipset that may work.

        See this doc.

        Steve

        C 1 Reply Last reply Nov 20, 2021, 1:32 PM Reply Quote 0
        • C
          chicamaxi @stephenw10
          last edited by Nov 20, 2021, 1:32 PM

          @stephenw10 hey thanks once more for your help.
          I tried the setting you provided, however my system gets stuck every time at the same line…
          Strange, because I have set up different systems without a single problem. I am really happy with the pfsense system but it just seems not to work with this hardware: HP prodesk 600 g5, intel core i5-8500 with integrated graphics… would it be an option to add another graphic card or serial bus to avoid the video-related error?

          1 Reply Last reply Reply Quote 0
          • S
            stephenw10 Netgate Administrator
            last edited by Nov 20, 2021, 2:36 PM

            It's certainly worth trying if you have access to one.
            It seems more like an UEFI issue though.

            1 Reply Last reply Reply Quote 0
            • M
              marlonbsantos
              last edited by Oct 6, 2022, 4:57 PM

              Any update on this? Same issue with HP Prodesk 600 G5 i5 9th Gen.
              TIA

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              • S
                stephenw10 Netgate Administrator
                last edited by Oct 6, 2022, 5:16 PM

                It fails to boot the installer? Legacy and EFI?

                M 1 Reply Last reply Oct 6, 2022, 5:34 PM Reply Quote 0
                • M
                  marlonbsantos @stephenw10
                  last edited by Oct 6, 2022, 5:34 PM

                  @stephenw10 Yes, I did both but no success.

                  1 Reply Last reply Reply Quote 0
                  • S
                    stephenw10 Netgate Administrator
                    last edited by Oct 6, 2022, 6:19 PM

                    Where does it fail booting legacy?

                    M 1 Reply Last reply Oct 6, 2022, 6:45 PM Reply Quote 0
                    • M
                      marlonbsantos @stephenw10
                      last edited by marlonbsantos Oct 6, 2022, 6:47 PM Oct 6, 2022, 6:45 PM

                      @stephenw10 I tried 2.4.5 p1, and this is my error. Is it Video issue or EFI BOOT?

                      login-to-view

                      1 Reply Last reply Reply Quote 0
                      • S
                        stephenw10 Netgate Administrator
                        last edited by Oct 6, 2022, 6:50 PM

                        That's still booting EFI, or at least trying to use the EFI console. Does it not boot legacy differently?

                        M 1 Reply Last reply Oct 6, 2022, 7:14 PM Reply Quote 0
                        • M
                          marlonbsantos @stephenw10
                          last edited by marlonbsantos Oct 6, 2022, 7:15 PM Oct 6, 2022, 7:14 PM

                          @stephenw10 I tried both ways but same issue.
                          I read from other forum, this like of error works on previous version of pfSense like 2.4.2 or 2.4.3-development versions.
                          Right now, I'm trying to find the oldest version of it. Do you have link of the archived of all previous stable version of pfSense?
                          TIA

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                          • S
                            stephenw10 Netgate Administrator
                            last edited by Oct 6, 2022, 7:34 PM

                            You tried the various bootloader console suggestions above in this thread.

                            M 1 Reply Last reply Oct 6, 2022, 7:36 PM Reply Quote 0
                            • M
                              marlonbsantos @stephenw10
                              last edited by Oct 6, 2022, 7:36 PM

                              @stephenw10 I tried already before I replied on this post. No success.

                              1 Reply Last reply Reply Quote 0
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