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NUT with Riello Sentinel Pro 2200 USB connection cant make it work

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  • U
    Unoptanio @dennypage
    last edited by Nov 10, 2023, 7:27 PM

    @dennypage
    OK

    pfSensePlus24.03 2U BareMetal Asrock Industrial IMB-X1314MicroATX
    CPU: i7-13700@5.2GHz, RAM:32GB ECC, n°2 Samsung 870EVO SATA 2.5” SSD 1TB (ZFS) Raid1
    n°3 Intel i225-LM 2500/1000/100Mbps, n°1 NIC Intel i350-T4V2 10/100/1000 Mbps 4*GLAN, n°1 Intel X520-DA2

    D 1 Reply Last reply Nov 10, 2023, 7:52 PM Reply Quote 0
    • D
      dennypage @ha11oga11o
      last edited by Nov 10, 2023, 7:32 PM

      @ha11oga11o The error you are showing above indicates that you are missing a quirk. See my post "Notes on USB quirks" and @Unoptanio's post "for my RIELLO model Vision VST1100" in the NUT Support thread.

      U 1 Reply Last reply Nov 10, 2023, 7:38 PM Reply Quote 0
      • U
        Unoptanio @dennypage
        last edited by Unoptanio Nov 10, 2023, 7:51 PM Nov 10, 2023, 7:38 PM

        @dennypage
        @ha11oga11o

        nano /boot/loader.conf

        add the last line

        hw.usb.quirk.0="0x04b4 0x5500 0x0000 0xffff UQ_HID_IGNORE"

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        pfSensePlus24.03 2U BareMetal Asrock Industrial IMB-X1314MicroATX
        CPU: i7-13700@5.2GHz, RAM:32GB ECC, n°2 Samsung 870EVO SATA 2.5” SSD 1TB (ZFS) Raid1
        n°3 Intel i225-LM 2500/1000/100Mbps, n°1 NIC Intel i350-T4V2 10/100/1000 Mbps 4*GLAN, n°1 Intel X520-DA2

        U D 2 Replies Last reply Nov 10, 2023, 7:43 PM Reply Quote 0
        • U
          Unoptanio @Unoptanio
          last edited by Nov 10, 2023, 7:43 PM

          @Unoptanio

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          pfSensePlus24.03 2U BareMetal Asrock Industrial IMB-X1314MicroATX
          CPU: i7-13700@5.2GHz, RAM:32GB ECC, n°2 Samsung 870EVO SATA 2.5” SSD 1TB (ZFS) Raid1
          n°3 Intel i225-LM 2500/1000/100Mbps, n°1 NIC Intel i350-T4V2 10/100/1000 Mbps 4*GLAN, n°1 Intel X520-DA2

          D 1 Reply Last reply Nov 10, 2023, 7:55 PM Reply Quote 0
          • D
            dennypage @Unoptanio
            last edited by Nov 10, 2023, 7:45 PM

            @Unoptanio said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

            then reboot with reroot

            I would generally recommend performing a "Normal" reboot. I have not tested adding quirks with the "reroot" approach.

            U 1 Reply Last reply Nov 10, 2023, 7:46 PM Reply Quote 1
            • U
              Unoptanio @dennypage
              last edited by Nov 10, 2023, 7:46 PM

              @dennypage

              The first time I start pfsense the riello Sentinel PRO 2200 doesn't work for me.

              Then it starts working after I press on "restart service"

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              pfSensePlus24.03 2U BareMetal Asrock Industrial IMB-X1314MicroATX
              CPU: i7-13700@5.2GHz, RAM:32GB ECC, n°2 Samsung 870EVO SATA 2.5” SSD 1TB (ZFS) Raid1
              n°3 Intel i225-LM 2500/1000/100Mbps, n°1 NIC Intel i350-T4V2 10/100/1000 Mbps 4*GLAN, n°1 Intel X520-DA2

              1 Reply Last reply Reply Quote 0
              • D
                dennypage @Unoptanio
                last edited by Nov 10, 2023, 7:52 PM

                @Unoptanio Btw, you probably want to remove the debug_min now that you are done with USB diagnostics.

                U 2 Replies Last reply Nov 10, 2023, 7:54 PM Reply Quote 1
                • U
                  Unoptanio @dennypage
                  last edited by Nov 10, 2023, 7:54 PM

                  @dennypage

                  In your opinion, why doesn't it start when pfsense is started for the first time?

                  pfSensePlus24.03 2U BareMetal Asrock Industrial IMB-X1314MicroATX
                  CPU: i7-13700@5.2GHz, RAM:32GB ECC, n°2 Samsung 870EVO SATA 2.5” SSD 1TB (ZFS) Raid1
                  n°3 Intel i225-LM 2500/1000/100Mbps, n°1 NIC Intel i350-T4V2 10/100/1000 Mbps 4*GLAN, n°1 Intel X520-DA2

                  D 1 Reply Last reply Nov 10, 2023, 7:56 PM Reply Quote 0
                  • D
                    dennypage @Unoptanio
                    last edited by Nov 10, 2023, 7:55 PM

                    @Unoptanio All that stuff from upsd and upsmon simply indicate that your driver (usbhid-ups) is not running.

                    You need the log entries for usbhid-ups. Those are the ones you care about.

                    1 Reply Last reply Reply Quote 0
                    • D
                      dennypage @Unoptanio
                      last edited by Nov 10, 2023, 7:56 PM

                      @Unoptanio said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

                      In your opinion, why doesn't it start when pfsense is started for the first time?

                      If you do a normal reboot (not reroot), does it work at startup?

                      If not, please post the log entries for usbhid-ups.

                      1 Reply Last reply Reply Quote 0
                      • U
                        Unoptanio @dennypage
                        last edited by Unoptanio Nov 10, 2023, 8:05 PM Nov 10, 2023, 8:01 PM

                        @dennypage
                        with normal reboot same problem
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                        pfSensePlus24.03 2U BareMetal Asrock Industrial IMB-X1314MicroATX
                        CPU: i7-13700@5.2GHz, RAM:32GB ECC, n°2 Samsung 870EVO SATA 2.5” SSD 1TB (ZFS) Raid1
                        n°3 Intel i225-LM 2500/1000/100Mbps, n°1 NIC Intel i350-T4V2 10/100/1000 Mbps 4*GLAN, n°1 Intel X520-DA2

                        D 1 Reply Last reply Nov 10, 2023, 8:11 PM Reply Quote 0
                        • D
                          dennypage @Unoptanio
                          last edited by Nov 10, 2023, 8:11 PM

                          @Unoptanio As noted, you need the log entries for usbhid-ups. You do not need to post any log entries for upsd or upsmon.

                          U 1 Reply Last reply Nov 10, 2023, 8:13 PM Reply Quote 0
                          • U
                            Unoptanio @dennypage
                            last edited by Unoptanio Nov 10, 2023, 8:14 PM Nov 10, 2023, 8:13 PM

                            @dennypage said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

                            usbhid-up

                            can't find anything for usbhid-up
                            login-to-view

                            pfSensePlus24.03 2U BareMetal Asrock Industrial IMB-X1314MicroATX
                            CPU: i7-13700@5.2GHz, RAM:32GB ECC, n°2 Samsung 870EVO SATA 2.5” SSD 1TB (ZFS) Raid1
                            n°3 Intel i225-LM 2500/1000/100Mbps, n°1 NIC Intel i350-T4V2 10/100/1000 Mbps 4*GLAN, n°1 Intel X520-DA2

                            D 1 Reply Last reply Nov 10, 2023, 8:25 PM Reply Quote 0
                            • D
                              dennypage @Unoptanio
                              last edited by Nov 10, 2023, 8:25 PM

                              @Unoptanio said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

                              can't find anything for usbhid-up

                              Well, that's a problem. 😕

                              If you have anything left in the Extra Arguments to driver section or the Additional configuration lines for upsmon.conf section, please remove it and try again.

                              Also, if you have a bunch of stuff filling your logs, it might be easier to log into the system and execute this command instead:

                              grep usbhid-ups /var/log/system.log*
                              
                              U 1 Reply Last reply Nov 10, 2023, 8:33 PM Reply Quote 0
                              • U
                                Unoptanio @dennypage
                                last edited by Unoptanio Nov 10, 2023, 8:35 PM Nov 10, 2023, 8:33 PM

                                @dennypage

                                null

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                                pfSensePlus24.03 2U BareMetal Asrock Industrial IMB-X1314MicroATX
                                CPU: i7-13700@5.2GHz, RAM:32GB ECC, n°2 Samsung 870EVO SATA 2.5” SSD 1TB (ZFS) Raid1
                                n°3 Intel i225-LM 2500/1000/100Mbps, n°1 NIC Intel i350-T4V2 10/100/1000 Mbps 4*GLAN, n°1 Intel X520-DA2

                                U 1 Reply Last reply Nov 10, 2023, 8:39 PM Reply Quote 0
                                • U
                                  Unoptanio @Unoptanio
                                  last edited by Unoptanio Nov 10, 2023, 8:42 PM Nov 10, 2023, 8:39 PM

                                  @Unoptanio

                                  I clicked on SAVE now it goes. but the next reboot same problem

                                  Very strange it only happens with this Riello Sentinel Pro 2200

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                                  pfSensePlus24.03 2U BareMetal Asrock Industrial IMB-X1314MicroATX
                                  CPU: i7-13700@5.2GHz, RAM:32GB ECC, n°2 Samsung 870EVO SATA 2.5” SSD 1TB (ZFS) Raid1
                                  n°3 Intel i225-LM 2500/1000/100Mbps, n°1 NIC Intel i350-T4V2 10/100/1000 Mbps 4*GLAN, n°1 Intel X520-DA2

                                  D 1 Reply Last reply Nov 10, 2023, 8:46 PM Reply Quote 0
                                  • D
                                    dennypage @Unoptanio
                                    last edited by Nov 10, 2023, 8:46 PM

                                    @Unoptanio

                                    @dennypage said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

                                    If you have anything left in the Extra Arguments to driver section or the Additional configuration lines for upsmon.conf section, please remove it and try again.

                                    You still have debug_min = 6 in the Extra Arguments to driver section. Please remove it.

                                    U 1 Reply Last reply Nov 10, 2023, 8:50 PM Reply Quote 0
                                    • U
                                      Unoptanio @dennypage
                                      last edited by Unoptanio Nov 10, 2023, 8:54 PM Nov 10, 2023, 8:50 PM

                                      @dennypage said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

                                      ncora debug_min = 6 nella sezione Argomenti aggiuntivi al driver. Per favore rimuovilo.

                                      Rispondi al preventivo 0

                                      ok. removed debug_min = 6 Save and now i reboot one moment....

                                      😥 😥 😥
                                      same problem

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                                      pfSensePlus24.03 2U BareMetal Asrock Industrial IMB-X1314MicroATX
                                      CPU: i7-13700@5.2GHz, RAM:32GB ECC, n°2 Samsung 870EVO SATA 2.5” SSD 1TB (ZFS) Raid1
                                      n°3 Intel i225-LM 2500/1000/100Mbps, n°1 NIC Intel i350-T4V2 10/100/1000 Mbps 4*GLAN, n°1 Intel X520-DA2

                                      U 1 Reply Last reply Nov 10, 2023, 8:56 PM Reply Quote 0
                                      • U
                                        Unoptanio @Unoptanio
                                        last edited by Unoptanio Nov 10, 2023, 9:04 PM Nov 10, 2023, 8:56 PM

                                        click on restart.....now work
                                        When I first start pfsense it never works

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                                        all empty
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                                        pfSensePlus24.03 2U BareMetal Asrock Industrial IMB-X1314MicroATX
                                        CPU: i7-13700@5.2GHz, RAM:32GB ECC, n°2 Samsung 870EVO SATA 2.5” SSD 1TB (ZFS) Raid1
                                        n°3 Intel i225-LM 2500/1000/100Mbps, n°1 NIC Intel i350-T4V2 10/100/1000 Mbps 4*GLAN, n°1 Intel X520-DA2

                                        D 1 Reply Last reply Nov 10, 2023, 9:31 PM Reply Quote 0
                                        • D
                                          dennypage @Unoptanio
                                          last edited by Nov 10, 2023, 9:31 PM

                                          @Unoptanio We still need the log entries for usbhid-ups. I suggest that you log into the system and use the grep command show above to get the entries.

                                          If you can't find anything for usbhid-ups, then post the entire log for the first two minutes following a reboot. If you are worried about sensitive information, you can PM me instead.

                                          While you are there, can you also get the content of these two files please:

                                          /usr/local/etc/nut/ups.conf
                                          /usr/local/etc/rc.d/nut.sh
                                          
                                          U 1 Reply Last reply Nov 10, 2023, 10:06 PM Reply Quote 0
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