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    Cannot connect to netgate servers during fresh pfsense install

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    47 Posts 12 Posters 13.1k Views
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    • U
      undrwater @stephenw10
      last edited by

      @stephenw10 Getting the same error here (me too!). Is there an alternate install method (full iso?), or lacking that, how long until this bug is squashed?

      Will this require a new install media, or is it somehow related to your servers?

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Are you seeing the ntp error in the logs?

        What are you trying to install?

        U 1 Reply Last reply Reply Quote 0
        • V
          vdiago
          last edited by

          Hello @stephenw10

          Thanks in advance for the support!

          Sorry for the delay. This is the complete var/log files so you can analyze.

          var_log.tar.gz

          Any other info i can get to help you ?

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Ok so you are seeing the ntp failure:

            May 14 13:41:55 pfSense-install ntpd[1611]: ntpd 4.2.8p17@1.4004-o Thu Feb  1 07:12:45 UTC 2024 (1): Starting
May 14 13:41:55 pfSense-install ntpd[1611]: Command line: /usr/local/sbin/ntpd -g -q -c /tmp/tmp.oZj0zqxJBv 216.239.35.0 216.239.35.4 216.239.35.8 216.239.35.12
May 14 13:41:55 pfSense-install ntpd[1611]: ----------------------------------------------------
May 14 13:41:55 pfSense-install ntpd[1611]: ntp-4 is maintained by Network Time Foundation,
May 14 13:41:55 pfSense-install ntpd[1611]: Inc. (NTF), a non-profit 501(c)(3) public-benefit
May 14 13:41:55 pfSense-install ntpd[1611]: corporation.  Support and training for ntp-4 are
May 14 13:41:55 pfSense-install ntpd[1611]: available at https://www.nwtime.org/support
May 14 13:41:55 pfSense-install ntpd[1611]: ----------------------------------------------------
May 14 13:42:35 pfSense-install ntpd[1611]: ntpd exiting on signal 15 (Terminated)

            Do you have something blocking ntp? Just your ISP filtering it?

            Either way that is the bug we are currently fixing.

            V F 2 Replies Last reply Reply Quote 0
            • V
              vdiago @stephenw10
              last edited by

              @stephenw10 Thanks! Glad to know the logs helped!

              Btw, NOTHING is blocked on our side. Got full access and I'm actively using ntp for my local servers.

              1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Can you query those servers like?:

                [24.03-RELEASE][admin@1100-3.stevew.lan]/root: ntpdate -q 216.239.35.4
server 216.239.35.4, stratum 1, offset -0.000897, delay 0.03636
14 May 15:54:56 ntpdate[93711]: adjust time server 216.239.35.4 offset -0.000897 sec
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                • U
                  undrwater @stephenw10
                  last edited by

                  @stephenw10 I'm installing the netgate-installer-amd64.img via USB.

                  I get the same errors @vdiago is getting.

                  stephenw10S 1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator @undrwater
                    last edited by

                    @undrwater Same NTP errors logged. Also unable to query ntp manually?

                    U 1 Reply Last reply Reply Quote 0
                    • U
                      undrwater @stephenw10
                      last edited by

                      @stephenw10 That's correct. In my case at least, when exiting the install script, I don't have access to internet. If I manually set the gateway, I can get internet in the shell. Once I restart the install script, it fails as described here. Another point of possible interest is the following message:

                      unknown dhcp option value 0x7d

                      I have been given access to an offline installer.

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                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Mmm, so in your case it never actually pulls a dhcp lease correctly?

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                        • U
                          undrwater @stephenw10
                          last edited by

                          @stephenw10 I can neither confirm nor deny. That is just one of the messages. If i were to drop to a terminal from the install script, there was no gateway, so no internet access. If i defined a gateway, I'd get internet access. However, if I restarted the install script, it seems it would clear the network, and lose internet access again.

                          I had mine set up with a LAN port connected to the existing router. No WAN connection.

                          The offline installer has allowed me to install / update the unit, and it is working as expected now.

                          Thanks! Let me know if there's any other info I might provide.

                          V stephenw10S 2 Replies Last reply Reply Quote 0
                          • V
                            Velocio @undrwater
                            last edited by

                            @undrwater

                            Can you post a link for the offline installer?

                            1 Reply Last reply Reply Quote 1
                            • stephenw10S
                              stephenw10 Netgate Administrator @undrwater
                              last edited by

                              @undrwater said in Cannot connect to netgate servers during fresh pfsense install:

                              I had mine set up with a LAN port connected to the existing router. No WAN connection.

                              Ah, OK. You should still have been able to add the existing router as a gateway in the installer to make that work. I assume that's where you were adding the gateway in the CLI.

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                              • U
                                undrwater @stephenw10
                                last edited by

                                @stephenw10 The installer did not give me an option to add a gateway. At least not an obvious one. I attempted to look.

                                Maybe a check for a gateway could be included in the script.

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                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Hmm, should be there if you configure the interface as static IP.

                                  U 1 Reply Last reply Reply Quote 0
                                  • U
                                    undrwater @stephenw10
                                    last edited by

                                    @stephenw10 I tried with both DHCP and static. In neither case was I informed that a gateway could not be established. Rather, the script just failed out. The script could possibly ask the user if they would like to identify a gateway, as one could not be found.

                                    Thanks for listening!

                                    1 Reply Last reply Reply Quote 0
                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      Hmm when you set an interface as static you should see the option to set a gateway. When you select it you see:
                                      Screenshot from 2024-05-15 21-29-15.png

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                                      • U
                                        undrwater @stephenw10
                                        last edited by

                                        @stephenw10 I don't recall. Perhaps it was presented, but I reduced its importance because the install script failed out anyway. If I have the appropriate time, I can test it again.

                                        1 Reply Last reply Reply Quote 1
                                        • F
                                          flyingman @stephenw10
                                          last edited by

                                          Hello @stephenw10 ,

                                          I have the same issue with the same ntp failure.
                                          Tried ntpdate -q with error "no servers can be used, exiting" ...

                                          Did you find a solution to this ?

                                          1 Reply Last reply Reply Quote 0
                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            It's fixed in the coming installer build.

                                            V 1 Reply Last reply Reply Quote 0
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