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    Cannot connect to netgate servers during fresh pfsense install

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      Are you seeing the ntp error in the logs?

      What are you trying to install?

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      • V
        vdiago
        last edited by

        Hello @stephenw10

        Thanks in advance for the support!

        Sorry for the delay. This is the complete var/log files so you can analyze.

        var_log.tar.gz

        Any other info i can get to help you ?

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          Ok so you are seeing the ntp failure:

          May 14 13:41:55 pfSense-install ntpd[1611]: ntpd 4.2.8p17@1.4004-o Thu Feb  1 07:12:45 UTC 2024 (1): Starting
May 14 13:41:55 pfSense-install ntpd[1611]: Command line: /usr/local/sbin/ntpd -g -q -c /tmp/tmp.oZj0zqxJBv 216.239.35.0 216.239.35.4 216.239.35.8 216.239.35.12
May 14 13:41:55 pfSense-install ntpd[1611]: ----------------------------------------------------
May 14 13:41:55 pfSense-install ntpd[1611]: ntp-4 is maintained by Network Time Foundation,
May 14 13:41:55 pfSense-install ntpd[1611]: Inc. (NTF), a non-profit 501(c)(3) public-benefit
May 14 13:41:55 pfSense-install ntpd[1611]: corporation.  Support and training for ntp-4 are
May 14 13:41:55 pfSense-install ntpd[1611]: available at https://www.nwtime.org/support
May 14 13:41:55 pfSense-install ntpd[1611]: ----------------------------------------------------
May 14 13:42:35 pfSense-install ntpd[1611]: ntpd exiting on signal 15 (Terminated)

          Do you have something blocking ntp? Just your ISP filtering it?

          Either way that is the bug we are currently fixing.

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          • V
            vdiago @stephenw10
            last edited by

            @stephenw10 Thanks! Glad to know the logs helped!

            Btw, NOTHING is blocked on our side. Got full access and I'm actively using ntp for my local servers.

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            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Can you query those servers like?:

              [24.03-RELEASE][admin@1100-3.stevew.lan]/root: ntpdate -q 216.239.35.4
server 216.239.35.4, stratum 1, offset -0.000897, delay 0.03636
14 May 15:54:56 ntpdate[93711]: adjust time server 216.239.35.4 offset -0.000897 sec
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              • U
                undrwater @stephenw10
                last edited by

                @stephenw10 I'm installing the netgate-installer-amd64.img via USB.

                I get the same errors @vdiago is getting.

                stephenw10S 1 Reply Last reply Reply Quote 0
                • stephenw10S
                  stephenw10 Netgate Administrator @undrwater
                  last edited by

                  @undrwater Same NTP errors logged. Also unable to query ntp manually?

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                  • U
                    undrwater @stephenw10
                    last edited by

                    @stephenw10 That's correct. In my case at least, when exiting the install script, I don't have access to internet. If I manually set the gateway, I can get internet in the shell. Once I restart the install script, it fails as described here. Another point of possible interest is the following message:

                    unknown dhcp option value 0x7d

                    I have been given access to an offline installer.

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                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      Mmm, so in your case it never actually pulls a dhcp lease correctly?

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                      • U
                        undrwater @stephenw10
                        last edited by

                        @stephenw10 I can neither confirm nor deny. That is just one of the messages. If i were to drop to a terminal from the install script, there was no gateway, so no internet access. If i defined a gateway, I'd get internet access. However, if I restarted the install script, it seems it would clear the network, and lose internet access again.

                        I had mine set up with a LAN port connected to the existing router. No WAN connection.

                        The offline installer has allowed me to install / update the unit, and it is working as expected now.

                        Thanks! Let me know if there's any other info I might provide.

                        V stephenw10S 2 Replies Last reply Reply Quote 0
                        • V
                          Velocio @undrwater
                          last edited by

                          @undrwater

                          Can you post a link for the offline installer?

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                          • stephenw10S
                            stephenw10 Netgate Administrator @undrwater
                            last edited by

                            @undrwater said in Cannot connect to netgate servers during fresh pfsense install:

                            I had mine set up with a LAN port connected to the existing router. No WAN connection.

                            Ah, OK. You should still have been able to add the existing router as a gateway in the installer to make that work. I assume that's where you were adding the gateway in the CLI.

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                              undrwater @stephenw10
                              last edited by

                              @stephenw10 The installer did not give me an option to add a gateway. At least not an obvious one. I attempted to look.

                              Maybe a check for a gateway could be included in the script.

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                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                Hmm, should be there if you configure the interface as static IP.

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                                  undrwater @stephenw10
                                  last edited by

                                  @stephenw10 I tried with both DHCP and static. In neither case was I informed that a gateway could not be established. Rather, the script just failed out. The script could possibly ask the user if they would like to identify a gateway, as one could not be found.

                                  Thanks for listening!

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                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    Hmm when you set an interface as static you should see the option to set a gateway. When you select it you see:
                                    Screenshot from 2024-05-15 21-29-15.png

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                                    • U
                                      undrwater @stephenw10
                                      last edited by

                                      @stephenw10 I don't recall. Perhaps it was presented, but I reduced its importance because the install script failed out anyway. If I have the appropriate time, I can test it again.

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                                      • F
                                        flyingman @stephenw10
                                        last edited by

                                        Hello @stephenw10 ,

                                        I have the same issue with the same ntp failure.
                                        Tried ntpdate -q with error "no servers can be used, exiting" ...

                                        Did you find a solution to this ?

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                                        • stephenw10S
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          It's fixed in the coming installer build.

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                                          • V
                                            vdiago @stephenw10
                                            last edited by

                                            @stephenw10 Hello! Great news! Do you have an estimation on when will it be available ?

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