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    Cannot connect to netgate servers during fresh pfsense install

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    47 Posts 12 Posters 16.7k Views 19 Watching
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    • stephenw10S Online
      stephenw10 Netgate Administrator
      last edited by

      Mmm, so in your case it never actually pulls a dhcp lease correctly?

      U 1 Reply Last reply Reply Quote 0
      • U Offline
        undrwater @stephenw10
        last edited by

        @stephenw10 I can neither confirm nor deny. That is just one of the messages. If i were to drop to a terminal from the install script, there was no gateway, so no internet access. If i defined a gateway, I'd get internet access. However, if I restarted the install script, it seems it would clear the network, and lose internet access again.

        I had mine set up with a LAN port connected to the existing router. No WAN connection.

        The offline installer has allowed me to install / update the unit, and it is working as expected now.

        Thanks! Let me know if there's any other info I might provide.

        V stephenw10S 2 Replies Last reply Reply Quote 0
        • V Offline
          Velocio @undrwater
          last edited by

          @undrwater

          Can you post a link for the offline installer?

          1 Reply Last reply Reply Quote 1
          • stephenw10S Online
            stephenw10 Netgate Administrator @undrwater
            last edited by

            @undrwater said in Cannot connect to netgate servers during fresh pfsense install:

            I had mine set up with a LAN port connected to the existing router. No WAN connection.

            Ah, OK. You should still have been able to add the existing router as a gateway in the installer to make that work. I assume that's where you were adding the gateway in the CLI.

            U 1 Reply Last reply Reply Quote 0
            • U Offline
              undrwater @stephenw10
              last edited by

              @stephenw10 The installer did not give me an option to add a gateway. At least not an obvious one. I attempted to look.

              Maybe a check for a gateway could be included in the script.

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              • stephenw10S Online
                stephenw10 Netgate Administrator
                last edited by

                Hmm, should be there if you configure the interface as static IP.

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                • U Offline
                  undrwater @stephenw10
                  last edited by

                  @stephenw10 I tried with both DHCP and static. In neither case was I informed that a gateway could not be established. Rather, the script just failed out. The script could possibly ask the user if they would like to identify a gateway, as one could not be found.

                  Thanks for listening!

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                  • stephenw10S Online
                    stephenw10 Netgate Administrator
                    last edited by

                    Hmm when you set an interface as static you should see the option to set a gateway. When you select it you see:
                    Screenshot from 2024-05-15 21-29-15.png

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                    • U Offline
                      undrwater @stephenw10
                      last edited by

                      @stephenw10 I don't recall. Perhaps it was presented, but I reduced its importance because the install script failed out anyway. If I have the appropriate time, I can test it again.

                      1 Reply Last reply Reply Quote 1
                      • F Offline
                        flyingman @stephenw10
                        last edited by

                        Hello @stephenw10 ,

                        I have the same issue with the same ntp failure.
                        Tried ntpdate -q with error "no servers can be used, exiting" ...

                        Did you find a solution to this ?

                        1 Reply Last reply Reply Quote 0
                        • stephenw10S Online
                          stephenw10 Netgate Administrator
                          last edited by

                          It's fixed in the coming installer build.

                          V 1 Reply Last reply Reply Quote 0
                          • V Offline
                            vdiago @stephenw10
                            last edited by

                            @stephenw10 Hello! Great news! Do you have an estimation on when will it be available ?

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                            • stephenw10S Online
                              stephenw10 Netgate Administrator
                              last edited by

                              As soon as possible! I can't be more accurate than that though. We are fixing and testing as fast as we can.

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                              • S Offline
                                sbestetti
                                last edited by

                                This post is deleted!
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                                • T Offline
                                  tuliosilvajunior
                                  last edited by

                                  @stephenw10 said in Cannot connect to netgate servers during fresh pfsense install:

                                  We are fixing and testing as fast as we can.

                                  Hi, any news when this will be fixed?

                                  1 Reply Last reply Reply Quote 0
                                  • stephenw10S Online
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    Still as soon as possible. It's fixed in internal builds but we need to complete testing on that and a raft of other fixes.

                                    1 Reply Last reply Reply Quote 1
                                    • T Offline
                                      timboau 0
                                      last edited by

                                      What a S&^t show - someone needs their head read trying to make an online only router installer. Have to be the most $$ driven decision ive seen from Netgate to date.

                                      1 Reply Last reply Reply Quote 3
                                      • N Offline
                                        nardo
                                        last edited by

                                        I have the very similar issue, but the problem is not with ntp but with PING. In my setup there is no option to allow ICMP packets. With this installer I can't install pfSense+ without functional ping?
                                        curl -I to group3.sites.hscoscdn00.net get no error

                                        stephenw10S 1 Reply Last reply Reply Quote 0
                                        • stephenw10S Online
                                          stephenw10 Netgate Administrator @nardo
                                          last edited by

                                          @nardo said in Cannot connect to netgate servers during fresh pfsense install:

                                          curl -I to group3.sites.hscoscdn00.net get no error

                                          From the installer after it fails?

                                          Can you curl https://ews.netgate.com?

                                          N 2 Replies Last reply Reply Quote 0
                                          • N Offline
                                            nardo @stephenw10
                                            last edited by

                                            @stephenw10
                                            09d6af56-bd7c-4ca4-8a5e-27400847f3a0-image.png

                                            Yes it is working.

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