Cannot connect to netgate servers during fresh pfsense install
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Ok so you are seeing the ntp failure:
May 14 13:41:55 pfSense-install ntpd[1611]: ntpd 4.2.8p17@1.4004-o Thu Feb 1 07:12:45 UTC 2024 (1): Starting May 14 13:41:55 pfSense-install ntpd[1611]: Command line: /usr/local/sbin/ntpd -g -q -c /tmp/tmp.oZj0zqxJBv 216.239.35.0 216.239.35.4 216.239.35.8 216.239.35.12 May 14 13:41:55 pfSense-install ntpd[1611]: ---------------------------------------------------- May 14 13:41:55 pfSense-install ntpd[1611]: ntp-4 is maintained by Network Time Foundation, May 14 13:41:55 pfSense-install ntpd[1611]: Inc. (NTF), a non-profit 501(c)(3) public-benefit May 14 13:41:55 pfSense-install ntpd[1611]: corporation. Support and training for ntp-4 are May 14 13:41:55 pfSense-install ntpd[1611]: available at https://www.nwtime.org/support May 14 13:41:55 pfSense-install ntpd[1611]: ---------------------------------------------------- May 14 13:42:35 pfSense-install ntpd[1611]: ntpd exiting on signal 15 (Terminated)Do you have something blocking ntp? Just your ISP filtering it?
Either way that is the bug we are currently fixing.
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@stephenw10 Thanks! Glad to know the logs helped!
Btw, NOTHING is blocked on our side. Got full access and I'm actively using ntp for my local servers.
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Can you query those servers like?:
[24.03-RELEASE][admin@1100-3.stevew.lan]/root: ntpdate -q 216.239.35.4 server 216.239.35.4, stratum 1, offset -0.000897, delay 0.03636 14 May 15:54:56 ntpdate[93711]: adjust time server 216.239.35.4 offset -0.000897 sec -
@stephenw10 I'm installing the netgate-installer-amd64.img via USB.
I get the same errors @vdiago is getting.
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@undrwater Same NTP errors logged. Also unable to query ntp manually?
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@stephenw10 That's correct. In my case at least, when exiting the install script, I don't have access to internet. If I manually set the gateway, I can get internet in the shell. Once I restart the install script, it fails as described here. Another point of possible interest is the following message:
unknown dhcp option value 0x7dI have been given access to an offline installer.
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Mmm, so in your case it never actually pulls a dhcp lease correctly?
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@stephenw10 I can neither confirm nor deny. That is just one of the messages. If i were to drop to a terminal from the install script, there was no gateway, so no internet access. If i defined a gateway, I'd get internet access. However, if I restarted the install script, it seems it would clear the network, and lose internet access again.
I had mine set up with a LAN port connected to the existing router. No WAN connection.
The offline installer has allowed me to install / update the unit, and it is working as expected now.
Thanks! Let me know if there's any other info I might provide.
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Can you post a link for the offline installer?
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@undrwater said in Cannot connect to netgate servers during fresh pfsense install:
I had mine set up with a LAN port connected to the existing router. No WAN connection.
Ah, OK. You should still have been able to add the existing router as a gateway in the installer to make that work. I assume that's where you were adding the gateway in the CLI.
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@stephenw10 The installer did not give me an option to add a gateway. At least not an obvious one. I attempted to look.
Maybe a check for a gateway could be included in the script.
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Hmm, should be there if you configure the interface as static IP.
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@stephenw10 I tried with both DHCP and static. In neither case was I informed that a gateway could not be established. Rather, the script just failed out. The script could possibly ask the user if they would like to identify a gateway, as one could not be found.
Thanks for listening!
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Hmm when you set an interface as static you should see the option to set a gateway. When you select it you see:
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@stephenw10 I don't recall. Perhaps it was presented, but I reduced its importance because the install script failed out anyway. If I have the appropriate time, I can test it again.
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Hello @stephenw10 ,
I have the same issue with the same ntp failure.
Tried ntpdate -q with error "no servers can be used, exiting" ...Did you find a solution to this ?
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It's fixed in the coming installer build.
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@stephenw10 Hello! Great news! Do you have an estimation on when will it be available ?
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As soon as possible! I can't be more accurate than that though. We are fixing and testing as fast as we can.
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This post is deleted!
