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    Cannot connect to netgate servers during fresh pfsense install

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    47 Posts 12 Posters 16.7k Views 19 Watching
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    • V Offline
      Velocio @undrwater
      last edited by

      @undrwater

      Can you post a link for the offline installer?

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      • stephenw10S Online
        stephenw10 Netgate Administrator @undrwater
        last edited by

        @undrwater said in Cannot connect to netgate servers during fresh pfsense install:

        I had mine set up with a LAN port connected to the existing router. No WAN connection.

        Ah, OK. You should still have been able to add the existing router as a gateway in the installer to make that work. I assume that's where you were adding the gateway in the CLI.

        U 1 Reply Last reply Reply Quote 0
        • U Offline
          undrwater @stephenw10
          last edited by

          @stephenw10 The installer did not give me an option to add a gateway. At least not an obvious one. I attempted to look.

          Maybe a check for a gateway could be included in the script.

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          • stephenw10S Online
            stephenw10 Netgate Administrator
            last edited by

            Hmm, should be there if you configure the interface as static IP.

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            • U Offline
              undrwater @stephenw10
              last edited by

              @stephenw10 I tried with both DHCP and static. In neither case was I informed that a gateway could not be established. Rather, the script just failed out. The script could possibly ask the user if they would like to identify a gateway, as one could not be found.

              Thanks for listening!

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              • stephenw10S Online
                stephenw10 Netgate Administrator
                last edited by

                Hmm when you set an interface as static you should see the option to set a gateway. When you select it you see:
                Screenshot from 2024-05-15 21-29-15.png

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                • U Offline
                  undrwater @stephenw10
                  last edited by

                  @stephenw10 I don't recall. Perhaps it was presented, but I reduced its importance because the install script failed out anyway. If I have the appropriate time, I can test it again.

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                  • F Offline
                    flyingman @stephenw10
                    last edited by

                    Hello @stephenw10 ,

                    I have the same issue with the same ntp failure.
                    Tried ntpdate -q with error "no servers can be used, exiting" ...

                    Did you find a solution to this ?

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                    • stephenw10S Online
                      stephenw10 Netgate Administrator
                      last edited by

                      It's fixed in the coming installer build.

                      V 1 Reply Last reply Reply Quote 0
                      • V Offline
                        vdiago @stephenw10
                        last edited by

                        @stephenw10 Hello! Great news! Do you have an estimation on when will it be available ?

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                        • stephenw10S Online
                          stephenw10 Netgate Administrator
                          last edited by

                          As soon as possible! I can't be more accurate than that though. We are fixing and testing as fast as we can.

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                          • S Offline
                            sbestetti
                            last edited by

                            This post is deleted!
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                            • T Offline
                              tuliosilvajunior
                              last edited by

                              @stephenw10 said in Cannot connect to netgate servers during fresh pfsense install:

                              We are fixing and testing as fast as we can.

                              Hi, any news when this will be fixed?

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                              • stephenw10S Online
                                stephenw10 Netgate Administrator
                                last edited by

                                Still as soon as possible. It's fixed in internal builds but we need to complete testing on that and a raft of other fixes.

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                                • T Offline
                                  timboau 0
                                  last edited by

                                  What a S&^t show - someone needs their head read trying to make an online only router installer. Have to be the most $$ driven decision ive seen from Netgate to date.

                                  1 Reply Last reply Reply Quote 3
                                  • N Offline
                                    nardo
                                    last edited by

                                    I have the very similar issue, but the problem is not with ntp but with PING. In my setup there is no option to allow ICMP packets. With this installer I can't install pfSense+ without functional ping?
                                    curl -I to group3.sites.hscoscdn00.net get no error

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                                    • stephenw10S Online
                                      stephenw10 Netgate Administrator @nardo
                                      last edited by

                                      @nardo said in Cannot connect to netgate servers during fresh pfsense install:

                                      curl -I to group3.sites.hscoscdn00.net get no error

                                      From the installer after it fails?

                                      Can you curl https://ews.netgate.com?

                                      N 2 Replies Last reply Reply Quote 0
                                      • N Offline
                                        nardo @stephenw10
                                        last edited by

                                        @stephenw10
                                        09d6af56-bd7c-4ca4-8a5e-27400847f3a0-image.png

                                        Yes it is working.

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                                        • N Offline
                                          nardo @stephenw10
                                          last edited by

                                          @stephenw10
                                          And this is the error log from which I think that the issue is PING result ;(

                                          c44c356a-3e03-473b-901a-097234d64091-image.png

                                          It is in daemon.log

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                                          • stephenw10S Online
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            Hmm, the next version will not require any other link check, including ping.

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