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SG-1100 update from 23.09.1 to 24.03 keeps failing

Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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  • S
    SteveITS Galactic Empire @flatsphere
    last edited by May 15, 2024, 5:14 PM

    @flatsphere given the 2.1 GB you probably have old boot environments to delete:
    https://docs.netgate.com/pfsense/en/latest/troubleshooting/filesystem-shrink.html

    Also if your RAM disk is full consider disabling that.

    Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
    When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
    Upvote 👍 helpful posts!

    F 1 Reply Last reply May 15, 2024, 5:48 PM Reply Quote 0
    • F
      flatsphere @SteveITS
      last edited by May 15, 2024, 5:48 PM

      @SteveITS said in SG-1100 update from 23.09.1 to 24.03 keeps failing:

      https://docs.netgate.com/pfsense/en/latest/troubleshooting/filesystem-shrink.html

      I deleted all but the current boot environment, turned off VRAM and still failed.

      ae07ff9b-be0b-4e39-aafa-630f306d8b0e-image.png

      R

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      • S
        stephenw10 Netgate Administrator
        last edited by May 15, 2024, 8:23 PM

        Yeah you will either need bigger RAM disks or to just disable them for the update. I would disable them.

        However this looks like a completely different error. It's not indicative of a failed eMMC. At least not what you've shown us so far.

        F 1 Reply Last reply May 15, 2024, 9:01 PM Reply Quote 0
        • F
          flatsphere @stephenw10
          last edited by May 15, 2024, 9:01 PM

          @stephenw10 I just tried installing from USB. Here's the message:

          5304baf9-1c80-4962-a080-e148a8652e4e-image.png

          R

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          • S
            stephenw10 Netgate Administrator
            last edited by May 15, 2024, 9:21 PM

            Hmm, that was installing to the eMMC from the Net Installer?

            Check the logs in /var/log/messages and /tmp/bsdinstall_log

            1 Reply Last reply Reply Quote 0
            • M
              MxcZXAKM
              last edited by Jun 12, 2024, 10:19 PM

              c286bae7-1cb0-4825-86f2-1770920b3b15-image.jpeg

              Mine fails as well. SG-1100

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              • M
                mrneutron
                last edited by mrneutron Jun 20, 2024, 9:50 PM Jun 12, 2024, 10:47 PM

                Netgate support people were not offering any remedy for the EMMC read-only state, so I ditched my failed SG-1100. It is a failed hardware design, in my opinion.
                A microSD card or an M2 SSD should have been used as the boot and file system memory, rather than EMMC.
                That would make the SG-1100 recoverable by simply switching out the boot media.

                I installed pfsense CE 2.7.2 on a mini PC with 2 Ethernet PHYs onboard.
                [stephanw10 keeps removing the web link...so helpful]
                It boots and runs SO much faster than the SG-1100.

                1 Reply Last reply Reply Quote 1
                • S
                  stephenw10 Netgate Administrator
                  last edited by Jun 18, 2024, 9:31 PM

                  Yup, please don't link to competing products on amazon directly. They are easy enough to find for anyone looking.

                  1 Reply Last reply Reply Quote 1
                  • W
                    wasabisinus
                    last edited by Jun 20, 2024, 6:53 PM

                    I am having this same issue with my 1100.
                    So is the resolution to buy a new device?
                    Is the 1100 now a deprecated piece of hardware?

                    The 1100 is now stuck at ver. 23

                    Are there any plans to inform your customers of this?

                    M 1 Reply Last reply Jun 20, 2024, 6:58 PM Reply Quote 0
                    • M
                      MxcZXAKM @wasabisinus
                      last edited by Jun 20, 2024, 6:58 PM

                      @wasabisinus they for some reason don’t say on here. But, I opened a ticket and they gave me a side load piece of software to use. I haven’t tried it yet, fingers cross that it works. I travel a ton so I have to find time.

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                      • S
                        stephenw10 Netgate Administrator
                        last edited by Jun 20, 2024, 7:31 PM

                        The legacy recovery image?

                        How exactly is the upgrade failing?

                        Just to be clear it should upgrade with no problems. I tested numerous times in different configurations on the 1100.

                        1 Reply Last reply Reply Quote 0
                        • R raaalf referenced this topic on Oct 8, 2024, 6:09 PM
                        • J jared.silva referenced this topic on Feb 10, 2025, 11:47 AM
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