• Categories
  • Recent
  • Tags
  • Popular
  • Users
  • Search
  • Register
  • Login
Netgate Discussion Forum
  • Categories
  • Recent
  • Tags
  • Popular
  • Users
  • Search
  • Register
  • Login

Cannot view installed packages, "Unable to retrieve package information."

Scheduled Pinned Locked Moved pfSense Packages
23 Posts 16 Posters 11.9k Views
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • S
    steveharriss
    last edited by Jul 28, 2016, 12:11 AM

    Reporting the same issue: Installed iPerf from package manager and now get the error message: Unable to retrieve package information.

    pkg info shows all installed packages, including iPerf.

    My system:2.3.1-RELEASE-p5 (amd64)
    built on Thu Jun 16 12:53:15 CDT 2016
    FreeBSD 10.3-RELEASE-p3

    I'll have to leave the console fix until tomorrow

    1 Reply Last reply Reply Quote 0
    • S
      steveharriss
      last edited by Jul 28, 2016, 1:37 AM

      All fixed using SSH and updating

      1 Reply Last reply Reply Quote 0
      • L
        lab
        last edited by Jul 28, 2016, 5:28 AM

        @algeriani87:

        hello
        for lab: you can just ssh to it if you configue it from GUI
        then you get the consol even remotely
        regards

        Fixed with option 13 through ssh. Happy as a bunny.

        1 Reply Last reply Reply Quote 0
        • M
          Mike5906
          last edited by Jul 28, 2016, 5:53 PM

          I just ran into the same problem after installing Squid and LightSquid.  All ability to check for packages and update from the GUI failed.

          I can confirm that SSH to console, option 13 fixed the problem.  This is going to reboot your router, so make sure you plan appropriately.

          Mike Murray
          The Geek Pub

          pfSense running on mini ITX box with 4 eth and 4-core J1900 w/8GB RAM and 32GB mSATA

          1 Reply Last reply Reply Quote 0
          • A
            attilahooper
            last edited by Jul 28, 2016, 11:42 PM

            yup, option 13 Update from console worked a charm. Thanks everyone. Didn't seem to take too long but mine is a hefty system with good inet.

            1 Reply Last reply Reply Quote 0
            • M
              musicwizard
              last edited by Jul 31, 2016, 6:48 PM

              Had the same problem.

              a update option 13 worked took about 10 min to update the system.

              didnt had the latest pfsense yet installed but now i have :)

              1 Reply Last reply Reply Quote 0
              • L
                lemonkey
                last edited by Jul 31, 2016, 8:28 PM

                @lemb:

                Are you me?

                I've found I can still install and remove packages from the command line using pkg, but I get "No packages installed. Packages can be installed here." on the dashboard and "Unable to retrieve package information." at the package manager.

                This happened immediately after trying to upgrade the Zabbix-Proxy package.

                Ha same thing happened to me yesterday.

                "pkg version" is showing that pkg-1.8.7 is the latest version, but I've been told to upgrade to 2.3.2 to fix it.

                1 Reply Last reply Reply Quote 0
                • L
                  luckman212 LAYER 8
                  last edited by Jul 31, 2016, 8:37 PM

                  I wound up paving and reinstalling.  "It's the only way to be sure" (for the Aliens fans)

                  1 Reply Last reply Reply Quote 0
                  • D
                    DeLorean
                    last edited by Aug 2, 2016, 12:53 AM

                    Update 5 for pfSense 2.3.1 was a waste of time and effort,
                    this update gave problems on almost every firewall device i worked on.
                    A clean install with the new version 2.3.2 fixed all those rare problems like :
                    No packages available after upgrade
                    2u time for updating from 2.3.1 to 2.3.1.5
                    PHP errors during bootup
                    pfSense installation corruption on reboot
                    etc….
                    Update 5 should never be released, and they had to stick by 2.3.1 till the next stable version 2.3.2 was ready.
                    From now on, on Watchguard Firewalls i install only the stable releases and not the crappy updates in between.

                    Grtz
                    DeLorean

                    1 Reply Last reply Reply Quote 0
                    • D
                      dsefcik
                      last edited by Aug 2, 2016, 3:28 PM

                      I am another "option 13 fixed my problem"….had 2.3.1 p5 and after any pkg install it broke the dashboard update status and gui pkg manager.

                      1 Reply Last reply Reply Quote 0
                      • J
                        jimp Rebel Alliance Developer Netgate
                        last edited by Aug 2, 2016, 6:00 PM

                        https://forum.pfsense.org/index.php?topic=116227.0

                        Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                        Need help fast? Netgate Global Support!

                        Do not Chat/PM for help!

                        1 Reply Last reply Reply Quote 0
                        23 out of 23
                        • First post
                          23/23
                          Last post
                        Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.
                          This community forum collects and processes your personal information.
                          consent.not_received