Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    SG-3100 upgrade from 23.09 to 24.03 - 2 issues

    Scheduled Pinned Locked Moved
    Problems Installing or Upgrading pfSense Software
    4
    20
    799
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      Ok if the gui is not accessible after a clean install, before your config has been restored, then check for a subnet conflict between the default LAN (192.168.1.1) and whatever the WAN might be connected to.

      4 4 Replies Last reply Reply Quote 0
      • 4
        4eanlss @stephenw10
        last edited by

        @stephenw10
        WAN: DCHP
        LAN: 192.168.0.1
        OPT: 192.168.1.1 (not used)

        Router otherwise working.
        Should I just comment out the packages one at a time?

        4 stephenw10S 2 Replies Last reply Reply Quote 0
        • 4
          4eanlss @stephenw10
          last edited by

          @stephenw10
          I've tried upgradeconfig.
          I've stopped the 3 (all) services: nut, pfb_dnsbl, pfb_filter; and, then have Restart PHP-FPM and Restart GUI. Still no web-gui.

          1 Reply Last reply Reply Quote 0
          • 4
            4eanlss @4eanlss
            last edited by

            @4eanlss
            More specifically:
            WAN (wan) -> mvneta2 -> v4/DHCP4: 192.168.10.129/24
            LAN (lan) -> mvneta1 -> v4: 192.168.0.1/24
            OPT1 (opt1) -> mvneta0 -> v4: 192.168.1.1/24

            1 Reply Last reply Reply Quote 0
            • 4
              4eanlss @stephenw10
              last edited by

              @stephenw10
              Also, Filter Logs has confirmed that WebGui traffic is not being blocked from the client; it is being passed from client IP address to 192.168.0.1.

              1 Reply Last reply Reply Quote 0
              • 4
                4eanlss @stephenw10
                last edited by

                @stephenw10
                I tried option Update from console:
                pfSense-repoc-static: si_get_packages: failed to run the pkg info command: /usr/local/sbin/pkg-static info -R --raw-format json-compact pfSense-pkg-* 2>&1
                pfSense-repoc-static: failed to read the installed pfSense packages
                Messages:
                Your Netgate device has pfSense+ as part of your device purchase.
                Segmentation fault (core dumped)
                Segmentation fault (core dumped)
                ERROR: It was not possible to identify which pfSense kernel is installed
                Netgate 3100 - Serial: xxxxxxxxxx - Netgate Device ID: yyyyyyyyyyyyyyyyyyyy

                4 1 Reply Last reply Reply Quote 0
                • 4
                  4eanlss @4eanlss
                  last edited by

                  @4eanlss
                  pkg-static info -x pfsense
                  Segmentation fault (core dumped)

                  pkg-static -d update
                  Segmentation fault (core dumped)

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator @4eanlss
                    last edited by

                    @4eanlss said in SG-3100 upgrade from 23.09 to 24.03 - 2 issues:

                    Router otherwise working.
                    Should I just comment out the packages one at a time?

                    You shouldn't have any packages installed after a clean install. That would only happen after restoring your config.

                    So it is accessible after a clean install? Or is it only an issue after restoring your config?

                    4 1 Reply Last reply Reply Quote 0
                    • 4
                      4eanlss @stephenw10
                      last edited by

                      @stephenw10
                      Thanks for you help; however, at this point with the number of hours I have invested in trying to restore this 3100 I could have purchased two appliances. I'm typically not one to give it; however, I've come to the conclusion that the 24.03 software is not compatible with the SG-3100.

                      I've tried strategically removing packages from the config.xml with no success with run recovery.
                      I've tried with no config.xml on the recovery USB and still no web GUI -- always the same result.
                      I've tried resetting to factory defaults -- the same result -- there are two processes which always seg fault and a error about not being able to detect pfsense version. Never get a web gui either http or https.

                      If there was an option to get version 23.09 with a TAC ticket maybe I'd have a shot at getting this device working -- it was the last known working version.

                      I'm planning on purchasing a new device to save time and hassle.

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        You can ask TAC for the 23.09.1 recovery image.

                        I've been running 24.03 on a 3100 as my edge here since it we started tested it and it's been generally fine.

                        1 Reply Last reply Reply Quote 0
                        • First post
                          Last post