Unable to find way to change email in shop.netgate.com

[Mission-Ghost]

I need to change my email address associated with my shop.netgate.com account. I'm unable to find any way to do so on the shop website.

How can I get this done so my purchase records continue to be associated with me and I can continue to access them?

[stephenw10]

This can be done but it's a manual process. Emailing sales (sales@netgate.com) is probably the best way to get that started.

Steve

[Mission-Ghost]

Thanks, I'll email sales.

It's surprising to see an Internet router and firewall company in 2024 with a manual process for changing an email address.

Our natural gas utility has the same problem...

[stephenw10]

Mmm. Kinda limited by the provider unfortunately.