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Auto Configuration Backup fails after WAN IP change

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  • C
    codersaur @stephenw10
    last edited by Feb 13, 2025, 2:42 PM

    @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

    We are digging into this internally. We spent a while looking at it yesterday and so far it looks like back end problem.

    Thanks Stephen, I look forward to your conclusions so we can get this resolved asap - I've been having to make manual backups for the last three weeks.

    1 Reply Last reply Reply Quote 1
    • C
      codersaur @stephenw10
      last edited by Feb 20, 2025, 9:48 AM

      @stephenw10 did your investigation yield any useful conclusions? My backup is still failing each morning.

      Is there some way I can purge the local backup files in case there is some lingering corruption which is causing the issue when they are uploaded?

      G 1 Reply Last reply Feb 21, 2025, 7:08 AM Reply Quote 0
      • S
        stephenw10 Netgate Administrator
        last edited by Feb 20, 2025, 3:09 PM

        The file that gets uploaded is generated from the config each time. However you can check if it's still present in /tmp. The file name is {file_hash}.tmp. It should be removed from there after uploading.

        C 1 Reply Last reply Feb 21, 2025, 10:56 AM Reply Quote 0
        • G
          Gertjan @codersaur
          last edited by Feb 21, 2025, 7:08 AM

          @codersaur

          And check the file size ?
          Be ware : backup files are here : /cf/conf/backup/

          No "help me" PM's please. Use the forum, the community will thank you.
          Edit : and where are the logs ??

          1 Reply Last reply Reply Quote 0
          • C
            codersaur @stephenw10
            last edited by Feb 21, 2025, 10:56 AM

            @stephenw10 so there's no .tmp file.

            Backup dir looks normal (I guess) with each xml file being 9.1MB and being created at 04:48 as per schedule (the ACME service also seems to trigger a backup at 03:16 every third day).

            I've run the latest xml file through a validator and it seems fine. So I am still at a loss as to why my backup uploads to acb.netgate.com are failing...

            /root: ls -lah /cf/conf/backup/
            total 279376
            drwxr-xr-x  2 root wheel  1.5K Feb 21 04:48 .
            drwxr-xr-x  5 root wheel  1.0K Feb 21 04:48 ..
            -rw-r--r--  1 root wheel  4.6K Feb 21 04:48 backup.cache
            -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461091.xml
            -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461092.xml
            -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461093.xml
            -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461096.xml
            -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461097.xml
            -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461098.xml
            -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461100.xml
            -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461101.xml
            -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461102.xml
            -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461105.xml
            -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461106.xml
            -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461107.xml
            -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461109.xml
            -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461110.xml
            -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461111.xml
            -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461112.xml
            -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461115.xml
            -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461116.xml
            -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461117.xml
            -rw-r--r--  1 root wheel  9.1M Feb 14 04:48 config-1739461118.xml
            -rw-r--r--  1 root wheel  9.1M Feb 15 03:16 config-1739508480.xml
            -rw-r--r--  1 root wheel  9.1M Feb 15 04:48 config-1739589365.xml
            -rw-r--r--  1 root wheel  9.1M Feb 16 04:48 config-1739594880.xml
            -rw-r--r--  1 root wheel  9.1M Feb 17 04:48 config-1739681280.xml
            -rw-r--r--  1 root wheel  9.1M Feb 18 03:16 config-1739767680.xml
            -rw-r--r--  1 root wheel  9.1M Feb 18 04:48 config-1739848565.xml
            -rw-r--r--  1 root wheel  9.1M Feb 19 04:48 config-1739854080.xml
            -rw-r--r--  1 root wheel  9.1M Feb 20 04:48 config-1739940480.xml
            -rw-r--r--  1 root wheel  9.1M Feb 21 03:16 config-1740026880.xml
            -rw-r--r--  1 root wheel  9.1M Feb 21 04:48 config-1740107765.xml
            
            G 1 Reply Last reply Feb 21, 2025, 12:45 PM Reply Quote 0
            • S
              stephenw10 Netgate Administrator
              last edited by Feb 21, 2025, 11:44 AM

              Yes, it pretty much has to be the backend rejecting it. I'll poke our guys again.

              1 Reply Last reply Reply Quote 0
              • G
                Gertjan @codersaur
                last edited by Feb 21, 2025, 12:45 PM

                @codersaur

                My typical config-xxx.xml files are 650 Kbytes or so for a 24.11 on a 4100.
                9+ Mbytes seems a lot to me.

                No "help me" PM's please. Use the forum, the community will thank you.
                Edit : and where are the logs ??

                C 1 Reply Last reply Feb 21, 2025, 1:15 PM Reply Quote 0
                • C
                  codersaur @Gertjan
                  last edited by codersaur Feb 21, 2025, 1:18 PM Feb 21, 2025, 1:15 PM

                  @Gertjan The xml files seem to include the rrddata. If I make a manual backup without rrddata the size is ~380 Kb.

                  There doesn't seem to be an option in the ACB config page to include/exclude rrd data like there is on the manual Diagnostics > Backup/Restore...

                  1 Reply Last reply Reply Quote 0
                  • W
                    williamrolison
                    last edited by williamrolison Feb 21, 2025, 2:07 PM Feb 21, 2025, 1:53 PM

                    Since I can't thumb up ATM. Anyways.

                    I'm having this same issue as codersaur.

                    Look forward to the fix. For now disabled.

                    Netgate 4200 24.11

                    C 1 Reply Last reply Feb 21, 2025, 2:07 PM Reply Quote 2
                    • C
                      codersaur @williamrolison
                      last edited by Feb 21, 2025, 2:07 PM

                      @williamrolison When did it start failing and can you correlate with any changes on your side? If yours also started failing around 20th Jan that might indicate a server-side change and rule out the WAN IP change a factor. Conversely, if you also had a WAN IP change that might also help track down the root cause.

                      W 1 Reply Last reply Feb 21, 2025, 2:12 PM Reply Quote 0
                      • W
                        williamrolison @codersaur
                        last edited by Feb 21, 2025, 2:12 PM

                        Started for me on Feb 13. Feb 11 was when IP changed.

                        1 Reply Last reply Reply Quote 0
                        • S
                          stephenw10 Netgate Administrator
                          last edited by Feb 21, 2025, 3:11 PM

                          The encrypted files uploaded to acb always exclude RRD data so that file size should be no issue. But clearly something is....

                          C 1 Reply Last reply Mar 4, 2025, 11:33 AM Reply Quote 1
                          • C
                            codersaur @stephenw10
                            last edited by Mar 4, 2025, 11:33 AM

                            @stephenw10 is there any progress update on this issue? Thanks.

                            1 Reply Last reply Reply Quote 0
                            • S
                              stephenw10 Netgate Administrator
                              last edited by Mar 10, 2025, 12:46 AM

                              Nothing yet. I'll see if our IT guys found anything.....

                              C 2 Replies Last reply Mar 17, 2025, 6:53 PM Reply Quote 0
                              • C
                                codersaur @stephenw10
                                last edited by Mar 17, 2025, 6:53 PM

                                @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

                                Nothing yet. I'll see if our IT guys found anything.....

                                Have they found anything? Backup is still failing every day.

                                1 Reply Last reply Reply Quote 0
                                • C
                                  codersaur @stephenw10
                                  last edited by Apr 2, 2025, 1:46 PM

                                  @stephenw10 bump. Still failing...

                                  1 Reply Last reply Reply Quote 0
                                  • S
                                    stephenw10 Netgate Administrator
                                    last edited by Apr 2, 2025, 4:12 PM

                                    Sorry let me find out what we can do....

                                    C 2 Replies Last reply Apr 9, 2025, 9:00 AM Reply Quote 0
                                    • C
                                      codersaur @stephenw10
                                      last edited by Apr 9, 2025, 9:00 AM

                                      @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

                                      Sorry let me find out what we can do....

                                      bump...

                                      1 Reply Last reply Reply Quote 0
                                      • C
                                        codersaur @stephenw10
                                        last edited by Apr 22, 2025, 3:25 PM

                                        @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

                                        Sorry let me find out what we can do....

                                        Were you able to find anything out?

                                        1 Reply Last reply Reply Quote 0
                                        • S
                                          stephenw10 Netgate Administrator
                                          last edited by Apr 22, 2025, 4:39 PM

                                          Nope I still have nothing. Let me push harder...

                                          1 Reply Last reply Reply Quote 0
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